Canon imageFORMULA DR-M260 User Guide - Page 64

Passport cannot be scanned as intended, Documents on thick paper do not scan correctly.

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Problem 13 Memory becomes insufficient and scanning stops. Solutions If you configure scanning conditions that use a large amount of the computer's memory, scanning may stop because of insufficient memory. Although this depends on the computer's memory size, the possibility of insufficient memory increases if any of the following scanning conditions overlap. • [Color Mode] is set to [24-bit Color] • A large page size (e.g. Legal) is specified as the [Page Size]. Alternatively, the page size is set to [Scanner's Maximum]. • A high resolution (600dpi etc.) is specified for [Dots per inch]. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on. Problem 14 Multifeeding when scanning multiple bound pages Solutions Select continue scan on the scanner's operation panel, or uncheck [Non Separation Feeding Mode] on the scanner driver's Settings screen. (See p. 24) Problem 15 Passport cannot be scanned as intended Solutions Depending on the condition of the carrier sheet or passport, the image may not be scanned completely or the scanner's image correction may not function properly. Configure the settings as shown below. (1) Set [Page Size] to a larger paper size (A4, for example) on the scanner driver settings screen, and then scan again. (See p. 39) (2) Set [Dots per inch] to 300 dpi or less on the scanner driver settings screen. (See p. 39) (3) Clean the roller. Problem 16 Documents on thick paper do not scan correctly. Solutions Open the settings window of the scanner driver, and select [Extra-thick paper/Plastic card] for [Document type] in the [Feeding] tab. Problem 17 The size detection and deskew functions fail. Solutions When [Document Type] is set to [Carrier sheet] in the [Feeding] tab of the scanner driver settings screen and you scan a document with black edges without inserting it in a carrier sheet, the size detection and deskew functions may fail. In such cases, disable the size detection and deskew functions, or set [Document Type] to a value other than [Carrier sheet] in the [Feeding] tab. 64

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64
Problem 13
Memory becomes insufficient and scanning stops.
Solutions
If you configure scanning conditions that use a large
amount of the computer’s memory, scanning may stop
because of insufficient memory. Although this depends
on the computer’s memory size, the possibility of
insufficient memory increases if any of the following
scanning conditions overlap.
• [Color Mode] is set to [24-bit Color]
• A large page size (e.g. Legal) is specified as the
[Page Size]. Alternatively, the page size is set to
[Scanner’s Maximum].
• A high resolution (600dpi etc.) is specified for [Dots
per inch].
If an error message appears due to insufficient memory
while scanning is in progress, exit the application,
change the scanning conditions (e.g. reduce the
resolution or page size) and then try scanning again. In
addition, the amount of memory used can be contained
by turning off [Moire Reduction] and [Prevent Bleed
Through/Remove Background] if they are set to on.
Problem 14
Multifeeding when scanning multiple bound pages
Solutions
Select continue scan on the scanner's operation panel,
or uncheck [Non Separation Feeding Mode] on the
scanner driver's Settings screen.
(See p. 24)
Problem 15
Passport cannot be scanned as intended
Solutions
Depending on the condition of the carrier sheet or
passport, the image may not be scanned completely or
the scanner's image correction may not function
properly.
Configure the settings as shown below.
(1)
Set [Page Size] to a larger paper size (A4, for
example) on the scanner driver settings screen,
and then scan again.
(See p. 39)
(2)
Set [Dots per inch] to 300 dpi or less on the scanner
driver settings screen.
(See p. 39)
(3)
Clean the roller.
Problem 16
Documents on thick paper do not scan correctly.
Solutions
Open the settings window of the scanner driver, and
select [Extra-thick paper/Plastic card] for [Document
type] in the [Feeding] tab.
Problem 17
The size detection and deskew functions fail.
Solutions
When [Document Type] is set to [Carrier sheet] in the
[Feeding] tab of the scanner driver settings screen and
you scan a document with black edges without
inserting it in a carrier sheet, the size detection and
deskew functions may fail. In such cases, disable the
size detection and deskew functions, or set [Document
Type] to a value other than
[Carrier sheet] in the
[Feeding] tab.