Cisco ASR1000-RP2 Software Guide - Page 217
Configuring Call Home, Information About Call Home
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7 C H A P T E R Configuring Call Home The Call Home feature provides e-mail-based and web-based notification of critical system events. A versatile range of message formats are available for optimal compatibility with pager services, standard e-mail, or XML-based automated parsing applications. Common uses of this feature may include direct paging of a network support engineer, e-mail notification to a Network Operations Center, XML delivery to a support website, and utilization of Cisco Smart Call Home services for direct case generation with the Cisco Systems Technical Assistance Center (TAC). This document describes how to configure the Call Home feature on Cisco ASR 1000 Series Aggregation Services Routers beginning with Cisco IOS XE Release 2.6. This chapter includes the following sections: • Information About Call Home, page 7-1 • Prerequisites for Call Home, page 7-3 • How to Configure Call Home, page 7-3 • How To Configure Call Home to Support the Smart Call Home Service, page 7-25 • Displaying Call Home Configuration Information, page 7-31 • Default Settings, page 7-36 • Alert Group Trigger Events and Commands, page 7-37 • Message Contents, page 7-39 • Additional References, page 7-53 • Feature Information for Call Home, page 7-54 Information About Call Home Call Home provides e-mail-based and web-based notification of critical system events. A versatile range of message formats are available for optimal compatibility with pager services, standard e-mail, or XML-based automated parsing applications. Common uses of this feature may include direct paging of a network support engineer, e-mail notification to a Network Operations Center, XML delivery to a support website, and utilization of Cisco Smart Call Home services for direct case generation with the Cisco Systems Technical Assistance Center (TAC). The Call Home feature can deliver alert messages containing information on configuration, diagnostics, environmental conditions, inventory, and syslog events. OL-16506-10 Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide 7-1