Cisco C8510MSR-SKIT-DC Getting Started - Page 15

Troubleshooting and technical support information Troubleshooting and technical support information Using the event log to help solve a problem You can use the event log to produce debugging information to assist technical support in solving any problems. Event logging capture filter topics are set by default to Errors, warnings and information. Do not change the capture filter topic level without the guidance of technical support. Getting more help Cisco recommends registering your product at http://www.tandberg.com/ services/video-conferencing-product-registration.jsp in order to receive notifications about the latest software and security updates. New feature and maintenance releases are published regularly, and we recommend that the MCU MSE 8510's software is always kept up to date. If you experience any problems when configuring or using the MCU MSE 8510, consult the online help (available within the UI of your MCU MSE 8510) for an explanation of how its individual features and settings work. If you cannot find the answer you need, check on the web site at http://www.tandberg.com/support to make sure that the MCU MSE 8510 is running the most up-to-date software and for further relevant documentation. You or your reseller can get help from our support team by raising a case at http:// www.tandberg.com/support/video-conferencing-online-support.jsp. Make sure you have the following information ready:  The serial number and product model number of the unit  The software build number which can be found on the product user interface  Your contact email address or telephone number 15