Compaq 400338-001 Compaq Server Console Switch User Guide - Page 122

Table E-5, Switch Troubleshooting, Firmware Update Troubleshooting, Troubleshooting - file

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Troubleshooting Table E-5: Switch Troubleshooting Symptom Probable Cause Unit switches from one system to the next at will Keyboard or mouse input appears on more than one computer Broadcasting grayed out in OSD menus Scan mode initiated Broadcast mode initiated In use by another user console Recommended Solution Halt scanning by pressing any key or moving mouse. Use OSD to exit broadcast mode. Request other user console to deactivate Broadcasting in their OSD Menus. Table E-6: Firmware Update Troubleshooting Symptom Firmware does not download Probable Cause Cable problems File Not Found or Can't Open messages received after typing the file name Incorrect file name or path Recommended Solution Tighten loose cable connections. Replace serial cable. Check that the serial cable is connected to the com port on the PC computer and to the serial port on the console switch. Verify that the file name was typed correctly. Verify that the path to the file is correct. Check that file extension is correct (.bin) continued Compaq Server Console Switch User Guide E-9

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Troubleshooting
Compaq Server Console Switch User Guide
E-9
Table E-5:
Switch Troubleshooting
Symptom
Probable Cause
Recommended
Solution
Unit switches from one
system to the next at
will
Scan mode initiated
Halt scanning by
pressing any key or
moving mouse.
Keyboard or mouse
input appears on more
than one computer
Broadcast mode
initiated
Use OSD to exit
broadcast mode.
Broadcasting grayed
out in OSD menus
In use by another user
console
Request other user
console to deactivate
Broadcasting in their
OSD Menus.
Table E-6:
Firmware Update Troubleshooting
Symptom
Probable Cause
Recommended
Solution
Firmware does not
download
Cable problems
Tighten loose cable
connections.
Replace serial cable.
Check that the serial
cable is connected to
the com port on the
PC computer and to
the serial port on the
console switch.
File Not Found
or
Can’t Open
messages
received after typing
the file name
Incorrect file name or
path
Verify that the file
name was typed
correctly.
Verify that the path to
the file is correct.
Check that file
extension is correct
(.bin)
continued