Compaq ML310 User Guide - Page 82

Symptom information, Service notifications, Run HP Insight Diagnostics

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82 HP ProLiant ML310 Generation 3 Server User Guide - You must have the appropriate Health Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date. - HP recommends you have access to the SmartStart CD for value-added software and drivers required during the troubleshooting process. - HP recommends you have access to the server documentation for serverspecific information. Symptom information Before troubleshooting a server problem, collect the following information: • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary? • Has the server exhibited problem symptoms for a period of time? • If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 72) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information. Service notifications To find out the latest service notifications, refer to the HP website (http://www.hp.com/products/servers/platforms). Select the appropriate server model, and then click the Documentation link on the product page.

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82
HP ProLiant ML310 Generation 3 Server User Guide
–
You must have the appropriate Health Drivers and Management Agents
installed on the server.
NOTE:
To verify the server configuration, connect to the System
Management homepage and select
Version Control Agent
. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
–
HP recommends you have access to the SmartStart CD for value-added
software and drivers required during the troubleshooting process.
–
HP recommends you have access to the server documentation for server-
specific information.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed between the time the server was working and now?
•
Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
•
Has the server exhibited problem symptoms for a period of time?
•
If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page
72
) and use the survey page to view the
current configuration or to compare it to previous configurations.
•
Refer to your hardware and software records for information.
Service notifications
To find out the latest service notifications, refer to the HP website
(
). Select the appropriate server
model, and then click the
Documentation
link on the product page.