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Compaq dx7400 Service Reference Guide - HP Compaq dx7400 Business PC - Page 195

Emergency Recovery Mode, Boot, Fault Notification and Recovery

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Client Foundation Suite 24 Client Management Interface 21 Client Manager 23 Client Premium Suite 24 cloning tools, software 19 computer cleaning 52 Computer Setup Utilities 30 configuring power button 35 connections MT system board 66 SFF system board 92 connector pin assignments 119 controlling access to computer 36 country power cord set requirements 130 cover lock 43 cover lock security, caution 43 Customer Support 142, 177 customizing software 19 D deleting password 40 delimiter characters, table 41 deployment tools, software 19 device drivers, installing 2 diagnostic tool for hard drives 45 diagnostics utility 12 disassembly preparation SFF 87 disk, cloning 19 diskette drive cable pin assignments 124 diskette drive power pin assignments 122 diskette problems 149 DiskOnKey bootable 32, 33 HP Drive Key 32 drive connections, system board MT 68 SFF 94 Drive Key problems 173 drive positions MT 67 SFF 93 drive, protecting 45 DriveLock applications 42 using 41 drives MT removal and replacement 67 SFF removal and replacement 93 dual-state power button 35 DVI pin assignments 128 E electrostatic discharge (ESD) preventing damage 50 Emergency Recovery Mode, Boot Block 29 entering power-on password 39 setup password 39 error codes 131, 138 messages 132 ethernet AUI pin assignments 120 BNC pin assignments 119 RJ-45 pin assignments 120 expansion cards MT removal and replacement 63 SFF removal and replacement 101 external 3.5-inch media card reader or diskette drive SFF removal and replacement 96 F FailSafe Key caution 44 ordering 44 fan MT removal and replacement 77 power supply 54 SFF removal and replacement 110 Fault Notification and Recovery HP Client Manager 45 fingerprint identification technology 44 flashing LEDs 138 front bezel MT removal and replacement 58 SFF removal and replacement 89 front I/O device MT removal and replacement 73 SFF removal and replacement 106 front panel problems 173 G general problems 145 grounding methods 50 H hard drive diagnostic tool 45 problems 152 proper handling 55 SATA characteristics 46 SFF removal and replacement 97 hardware installation problems 163 headphone pin assignments 122 heatsink MT removal and replacement 78 SFF removal and replacement 109 helpful hints 143 HP Backup and Recovery Manager 2 Client Catalog for SMS 25 Client Foundation Suite 24 Client Management Interface 21 Client Manager 23 Client Premium Suite 24 Drive Key 32 Insight Diagnostics 12 Lifecycle solutions 19 OpenView 19 OpenView Client Configuration Manager 25 OpenView PC Configuration Management Solution 25 Index 185

Section	Page
Installing and Customizing the Software	11
Installing the Operating System	11
Installing or Upgrading Device Drivers	12
HP Backup and Recovery Manager	12
Computer Setup (F10) Utility	13
Computer Setup (F10) Utilities	13
Using Computer Setup (F10) Utilities	13
Computer Setup—System Information	15
Computer Setup—Main	16
Computer Setup—Advanced	17
Computer Setup—Boot	19
Computer Setup—PC Health	20
Computer Setup—Exit	20
Recovering the Configuration Settings	21
Backing Up the CMOS	21
Restoring the CMOS	21
HP Insight Diagnostics	22
HP Insight Diagnostics	22
Accessing HP Insight Diagnostics	22
Survey Tab	23
Test Tab	24
Status Tab	24
Log Tab	25
Help Tab	25
Saving and Printing Information in HP Insight Diagnostics	26
Downloading the Latest Version of HP Insight Diagnostics	26
HP Backup and Recovery Manager	27
Desktop Management	28
Desktop Management Overview	28
Initial Configuration and Deployment	29
HP OpenView Agent	29
Altiris Deployment Solution Agent	29
Remote System Installation	30
Remote System Installation	31
Software Updating and Management	31
HP Client Management Interface	31
HP System Software Manager	32
HP Client Manager	33
HP ProtectTools Security Manager	34
HP Client Premium Suite	34
HP Client Foundation Suite	34
HP OpenView Client Configuration Manager	35
HP OpenView PC Configuration Management Solution	35
HP Client Catalog for SMS	35
HP Backup and Recovery Manager	36
Intel vPro-branded PCs with Active Management Technology	37
HP Proactive Change Notification	38
Subscriber’s Choice	38
Retired Solutions	39
ROM Flash	39
Remote ROM Flash	39
HPQFlash	39
Boot Block Emergency Recovery Mode	39
Replicating the Setup	40
Copying to Single Computer	40
Copying to Multiple Computers	41
Creating a Bootable Device	42
Supported USB Flash Media Device	42
Unsupported USB Flash Media Device	43
Dual-State Power Button	45
HP Web Site Support	45
Industry Standards	46
Asset Tracking and Security	46
Password Security	48
Establishing a Setup Password Using Computer Setup	48
Establishing a Power-On Password Using Computer Setup	48
Entering a Power-On Password	49
Entering a Setup Password	49
Changing a Power-On or Setup Password	50
Deleting a Power-On or Setup Password	50
National Keyboard Delimiter Characters	51
Clearing Passwords	51
DriveLock	51
Using DriveLock	51
DriveLock Applications	52
Smart Cover Sensor	52
Setting the Smart Cover Sensor Protection Level	53
Smart Cover Lock	53
Locking the Smart Cover Lock	53
Unlocking the Smart Cover Lock	54
Using the Smart Cover FailSafe Key	54
Cable Lock Provision	54
Fingerprint Identification Technology	54
Fault Notification and Recovery	55
Drive Protection System	55
Surge-Tolerant Power Supply	55
Thermal Sensor	55
Serial ATA (SATA) Drive Guidelines and Features	56
SATA Hard Drives	56
SATA Hard Drive Cables	56
SATA Data Cable	56
SMART ATA Drives	56
Hard Drive Capacities	57
Identifying the Chassis, Routine Care, and Disassembly Preparation	58
Chassis Designations	58
Microtower (MT)	58
Small Form Factor (SFF)	59
Electrostatic Discharge Information	59
Generating Static	59
Preventing Electrostatic Damage to Equipment	60
Personal Grounding Methods and Equipment	60
Grounding the Work Area	61
Recommended Materials and Equipment	61
Operating Guidelines	62
Routine Care	62
General Cleaning Safety Precautions	62
Cleaning the Computer Case	62
Cleaning the Keyboard	63
Cleaning the Monitor	63
Cleaning the Mouse	64
Service Considerations	64
Power Supply Fan	64
Tools and Software Requirements	64
Screws	64
Cables and Connectors	65
Hard Drives	65
Lithium Coin Cell Battery	65
Removal and Replacement Procedures Microtower (MT) Chassis	66
Preparation for Disassembly	66
Access Panel	67
Front Bezel	68
Bezel Blanks	69
5.25-inch Drive Bezel Blank	69
3.5-inch Drive Bezel Blank	70
Memory	71
DDR2-SDRAM DIMMs	71
Installing Memory Modules	71
Expansion Cards	73
Cable Management	75
Cable Connections	76
Drives	77
Drive Positions	77
System Board Drive Connections	78
5.25-inch Drive	79
3.5-inch Drive	80
3.5-inch Hard Drive	81
ReadyBoost Card	82
Front I/O Panel Housing Assembly	83
Power Switch Assembly	84
Speaker	85
Second Serial Port	86
System Fan	87
Heatsink	88
Processor	89
System Board	90
Battery	91
Type 1 Battery Holder	92
Type 2 Battery Holder	92
Type 3 Battery Holder	93
Power Supply	94
Installing a Security Lock	96
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	97
Preparation for Disassembly	97
Access Panel	98
Front Bezel	99
Bezel Blanks	100
5.25-inch Drive Bezel Blank	100
3.5-inch Drive Bezel Blank	100
Cable Management	101
Cable Connections	102
Drives	103
Drive Positions	103
System Board Drive Connections	104
Optical Drive	105
External 3.5-inch Media Card Reader or Diskette Drive	106
Hard Drive	107
Memory	109
DDR2-SDRAM DIMMs	109
Replacing Memory	109
Expansion Card	111
Serial Port	113
ReadyBoost Card	114
Plastic Wire/Cable Fastener and Clips	115
Front I/O Device	116
Power Switch Assembly	117
Speaker	118
Heatsink	119
Heatsink Fan	120
Processor	121
Power Supply	122
System Board	123
Battery	125
Type 1 Battery Holder	126
Type 2 Battery Holder	126
Type 3 Battery Holder	127
Installing a Security Lock	128
Connector Pin Assignments	129
Keyboard	129
Mouse	129
Ethernet BNC	129
Ethernet RJ-45	130
Ethernet AUI	130
Parallel Interface	131
Serial Interface, Powered and Non-Powered	131
USB	132
Diskette Drive Power	132
Microphone	132
Headphone	132
Line-in Audio	132
Line-out Audio	133
External Infrared Transceiver	133
Monitor	133
Diskette Drive Standard Data Cable	134
24-Pin Power	134
24-Pin MicroFit Power	135
4-Pin Power (for CPU)	135
6-Pin Power (for CPU)	135
SATA Data and Power	136
PCI Express	136
PCI Express	137
DVI Connector	138
Power Cord Set Requirements	139
General Requirements	139
Japanese Power Cord Requirements	139
Country-Specific Requirements	140
POST Error Messages	141
POST Numeric Codes and Text Messages	142
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	148
Troubleshooting Without Diagnostics	152
Safety and Comfort	152
Before You Call for Technical Support	152
Helpful Hints	153
Solving General Problems	155
Solving Power Problems	158
Solving Diskette Problems	159
Solving Hard Drive Problems	162
Solving Media Card Reader Problems	164
Solving Display Problems	166
Solving Audio Problems	169
Solving Printer Problems	171
Solving Keyboard and Mouse Problems	172
Solving Hardware Installation Problems	173
Solving Network Problems	175
Solving Memory Problems	178
Solving Processor Problems	180
Solving CD-ROM and DVD Problems	180
Solving Drive Key Problems	183
Solving Front Panel Component Problems	183
Solving Internet Access Problems	184
Solving Software Problems	186
Contacting Customer Support	187
System Board and Riser Board Reference Designators	188

Match case Limit results 1 per page

Client Foundation Suite

Client Management Interface

Client Manager

Client Premium Suite

cloning tools, software

computer cleaning

Computer Setup Utilities

configuring power button

connections

MT system board

SFF system board

connector pin assignments

119

controlling access to

computer

country power cord set

requirements

130

cover lock

cover lock security, caution

Customer Support

142,

177

customizing software

deleting password

delimiter characters, table

deployment tools, software

device drivers, installing

diagnostic tool for hard drives

diagnostics utility

disassembly preparation

SFF

disk, cloning

diskette drive cable pin

assignments

124

diskette drive power pin

assignments

122

diskette problems

149

DiskOnKey

bootable

32,

HP Drive Key

drive connections, system board

SFF

Drive Key problems

173

drive positions

SFF

drive, protecting

DriveLock

applications

using

drives

MT removal and

replacement

SFF removal and

replacement

dual-state power button

DVI pin assignments

128

electrostatic discharge (ESD)

preventing damage

Emergency Recovery Mode, Boot

Block

entering

power-on password

setup password

error

codes

131,

138

messages

132

ethernet

AUI pin assignments

120

BNC pin assignments

119

RJ-45 pin assignments

120

expansion cards

MT removal and

replacement

SFF removal and

replacement

101

external 3.5-inch media card reader

or diskette drive

SFF removal and

replacement

FailSafe Key

caution

ordering

fan

MT removal and

replacement

power supply

SFF removal and

replacement

110

Fault Notification and Recovery

HP Client Manager

fingerprint identification

technology

flashing LEDs

138

front bezel

MT removal and

replacement

SFF removal and

replacement

front I/O device

MT removal and

replacement

SFF removal and

replacement

106

front panel problems

173

general problems

145

grounding methods

hard drive

diagnostic tool

problems

152

proper handling

SATA characteristics

SFF removal and

replacement

hardware installation

problems

163

headphone pin assignments

122

heatsink

MT removal and

replacement

SFF removal and

replacement

109

helpful hints

143

Backup and Recovery

Manager

Client Catalog for SMS

Client Foundation Suite

Client Management

Interface

Client Manager

Client Premium Suite

Drive Key

Insight Diagnostics

Lifecycle solutions

OpenView

OpenView Client Configuration

Manager

OpenView PC Configuration

Management Solution

Index

185