Creative 70PF201000009 User Guide - Page 29

Step 1, Clean Up Your Player's Firmware, Step 2, Update Your Player's Firmware, Step 3, Format Your

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Information Diagrams 27 Firmware Problem Refer to the following information before contacting Customer Support Services. For more information about Customer Support Services, see your Product Information Guide. Step 1: Clean Up Your Player's Firmware 1. Do the following to enter Recovery mode: i. Slide the Power switch toward the Power icon and hold the switch in the Power On position. ii. Insert and remove a thin object (for example, a straightened paperclip) from the Reset hole. iii. Release the Power switch when the Creative logo appears. The Recovery Mode screen appears. 2. Select Clean Up → Reboot. 3. If this does not work, proceed to "Step 2: Update Your Player's Firmware". Step 2: Update Your Player's Firmware 1. Download from the Creative website any firmware update that is available for your player. 2. Enter Recovery mode (see step 1 in "Step 1: Clean Up Your Player's Firmware"). 3. Select Reload Firmware and reinstall your player's firmware. 4. If this does not work, proceed to "Step 3: Format Your Player". Step 3: Format Your Player WARNING: This step deletes all your player's content. If possible, back up all your player's content on your computer before proceeding. 1. Enter Recovery mode (see step 1 in "Step 1: Clean Up Your Player's Firmware"). 2. Select Format All → Reboot.

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Information Diagrams
27
Refer to the following information before contacting Customer
Support Services. For more information about Customer
Support Services, see your Product Information Guide.
Step 1:
Clean Up Your Player’s Firmware
1.
Do the following to enter Recovery mode:
i.
Slide the Power switch toward the Power icon
and hold
the switch in the Power On position.
ii.
Insert and remove a thin object (for example, a straightened
paperclip) from the Reset hole.
iii. Release the Power switch when the Creative logo appears.
The
Recovery Mode
screen appears.
2.
Select
Clean Up
→
Reboot
.
3.
If this does not work, proceed to "Step 2: Update Your
Player’s Firmware".
Step 2:
Update Your Player’s Firmware
1.
Download from the Creative website any firmware update that is
available for your player.
2.
Enter Recovery mode (see step 1 in "Step 1: Clean Up Your
Player’s Firmware").
3.
Select
Reload Firmware
and reinstall your player’s firmware.
4.
If this does not work, proceed to "Step 3: Format Your
Player".
Step 3:
Format Your Player
WARNING
: This step deletes all your player’s content. If
possible, back up all your player’s content on your computer
before proceeding.
1.
Enter Recovery mode (see step 1 in "Step 1: Clean Up Your
Player’s Firmware").
2.
Select
Format All
→
Reboot
.
Firmware Problem