DIRECTV HR10-250 System Manual - Page 143

Questions About the DIRECTV® HD DVR’s Phone Calls

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Questions About the DIRECTV® HD DVR's Phone Calls Questions About the DIRECTV® HD DVR's Phone Calls My HD DVR is not connecting to the DVR service. • Verify that the phone jack is working by connecting a phone to the same jack the HD DVR is using, and checking for a dial tone. Make sure the phone cord is securely connected to the HD DVR and the wall jack. • Try another local dial-in number from the Phone Dialing Options screen. To get to Phone Dialing Options, from DIRECTV Central, select Messages & Setup, then Settings, then Phone, then Change Dialing Options. • You may need to change your Phone Dialing Options from the default. After making changes, make a test call. (Choose Make Test Call from the Phone screen.) If the test call succeeds, choose "Make Daily Call Now." • If you have voice mail or use another non-standard dial tone, go to Messages & Setup" then Settings, then Phone, then Change Dialing Options. Turn off "Dial Tone Detection." • If you have call waiting, go to Messages & Setup, then Settings, then Phone, then Change Dialing Options. Disable call waiting by entering the correct prefix in Call Waiting Prefix (usually *70,). • If you normally dial a prefix to make phone calls, go to Messages & Setup, then Settings, then Phone, then Change Dialing Options. Set a Dial Prefix-for example, "9," (nine, followed by a comma for a pause). • Your phone line may have low voltage. Try setting "Phone avail. detection" to Off under Dialing Options, described on page 96. 8 133

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133
8
Questions About the DIRECTV
®
HD DVR’s Phone Calls
Questions About the DIRECTV
®
HD DVR’s
Phone Calls
My HD DVR is not connecting to the DVR service.
•
Verify that the phone jack is working by connecting a phone to the same jack the HD
DVR is using, and checking for a dial tone. Make sure the phone cord is securely
connected to the HD DVR and the wall jack.
•
Try another local dial-in number from the Phone Dialing Options screen. To get to
Phone Dialing Options, from DIRECTV Central, select Messages & Setup, then
Settings, then Phone, then Change Dialing Options.
•
You may need to change your Phone Dialing Options from the default. After making
changes, make a test call. (Choose Make Test Call from the Phone screen.) If the test
call succeeds, choose “Make Daily Call Now.”
•
If you have voice mail or use another non-standard dial tone, go to Messages & Setup”
then Settings, then Phone, then Change Dialing Options. Turn off “Dial Tone
Detection.”
•
If you have call waiting, go to Messages & Setup, then Settings, then Phone, then
Change Dialing Options. Disable call waiting by entering the correct prefix in Call
Waiting Prefix (usually *70,).
•
If you normally dial a prefix to make phone calls, go to Messages & Setup, then
Settings, then Phone, then Change Dialing Options. Set a Dial Prefix—for example,
“9,” (nine, followed by a comma for a pause).
•
Your phone line may have low voltage. Try setting “Phone avail. detection” to Off
under Dialing Options, described on page 96.