Dell E2715H Dell Monitor Users Guide - Page 61

Common Problems

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Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions. Common Symptoms What You Possible Solutions No Video/Power LED off Experience No picture No Video/Power LED No picture or no on brightness • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully. • Ensure that the correct input source is selected via the Input Source Select button. • Check the "Power LED Button" option under Energy in OSD Menu. • Increase brightness & contrast controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Ensure that the correct input source is selected via the Input Source Select menu. • Run the built-in diagnostics. Poor Focus Picture is fuzzy, blurry, • Perform Auto Adjust via OSD. or ghosting • Adjust the Phase and Pixel Clock controls via OSD. • Eliminate video extension cables. • Reset the monitor to Factory Settings. • Change the video resolution to the correct aspect ratio (16:9). Shaky/Jittery Video Wavy picture or fine movement • Perform Auto Adjust via OSD. • Adjust the Phase and Pixel Clock controls via OSD. • Reset the monitor to Factory Settings. • Check environmental factors. • Relocate the monitor and test in another room. Troubleshooting  61

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Troubleshooting
61
Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common Symptoms
What You
Experience
Possible Solutions
No Video/Power LED
off
No picture
•
Ensure that the video cable
connecting the monitor and
the computer is properly
connected and secure.
•
Verify that the power outlet is
functioning properly using any
other electrical equipment.
•
Ensure that the power button is
depressed fully.
•
Ensure that the correct input
source is selected via the
Input
Source
Select button.
•
Check the “Power LED Button”
option under Energy in OSD
Menu
.
No Video/Power LED
on
No picture or no
brightness
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test
feature check.
•
Check for bent or broken pins
in the video cable connector.
•
Ensure that the correct input
source is selected via the
Input
Source
Select menu.
•
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry,
or ghosting
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel
Clock controls via OSD.
•
Eliminate video extension
cables.
•
Reset the monitor to
Factory
Settings
.
•
Change the video resolution to
the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or fine
movement
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel
Clock controls via OSD.
•
Reset the monitor to
Factory
Settings
.
•
Check environmental factors.
•
Relocate the monitor and test
in another room.