Dell E2715H Dell Monitor Users Guide - Page 65

Dell Soundbar Problems

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Dell Soundbar Problems Common Symptoms What You Possible Solutions Experience No sound for system where the Soundbar draws power from an AC adapter No power to • Turn the Power/Volume knob Soundbar - the power on the Soundbar clockwise to indicator is off the middle position; check if the power indicator (white LED) on the front of the Soundbar is illuminated. • Confirm that the power cable from the Soundbar is plugged into the adapter. No Sound Soundbar has power - • Plug the audio line-in cable into power indicator is on the computer's audio out jack. • Set all volume controls to their maximum and ensure that the mute option is not enabled. • Play some audio content on the computer (example, audio CD, or MP3). • Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. • Clean and reseat the audio line- in plug. • Test the Soundbar using another audio source (For example: portable CD player, MP3 player). Distorted Sound Computer's sound card is used as the audio source • Clear any obstructions between the Soundbar and the user. • Confirm that the audio line-in plug is completely inserted into the jack of the sound card. • Set all Windows volume controls to their midpoints. • Decrease the volume of the audio application. • Turn the Power/Volume knob on the Soundbar counterclockwise to a lower volume setting. • Clean and re-seat the audio line-in plug. • Troubleshoot the computer's sound card. • Test the Soundbar using another audio source (For example: portable CD player, MP3 player). • Avoid using an audio cable extension or audio jack converter. Troubleshooting  65

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Troubleshooting
65
Dell Soundbar Problems
Common Symptoms
What You
Experience
Possible Solutions
No sound for system
where the Soundbar
draws power from an
AC adapter
No power to
Soundbar - the power
indicator is off
•
Turn the Power/Volume knob
on the Soundbar clockwise to
the middle position; check if
the power indicator (white LED)
on the front of the Soundbar is
illuminated.
•
Confirm that the power cable
from the Soundbar is plugged
into the adapter.
No Sound
Soundbar has power -
power indicator is on
•
Plug the audio line-in cable into
the computer’s audio out jack.
•
Set all volume controls to their
maximum and ensure that the
mute option is not enabled.
•
Play some audio content on the
computer (example, audio CD,
or MP3).
•
Turn the Power/Volume knob
on the Soundbar clockwise to a
higher volume setting.
•
Clean and reseat the audio line-
in plug.
•
Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).
Distorted Sound
Computer’s sound
card is used as the
audio source
•
Clear any obstructions between
the Soundbar and the user.
•
Confirm that the audio line-in
plug is completely inserted into
the jack of the sound card.
•
Set all Windows volume
controls to their midpoints.
•
Decrease the volume of the
audio application.
•
Turn the Power/Volume knob
on the Soundbar counter-
clockwise to a lower volume
setting.
•
Clean and re-seat the audio
line-in plug.
•
Troubleshoot the computer’s
sound card.
•
Test the Soundbar using
another audio source (For
example: portable CD player,
MP3 player).
•
Avoid using an audio cable
extension or audio jack
converter.