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Optical drive problems, See Cleaning Your Computer

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Windows Vista® Click Start →Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective. • Insert a bootable floppy disk and restart the computer. C LEAN THE DRIVE O R DISK - See "Cleaning Your Computer" on page 206. ENSURE THAT THE CD OR DVD MEDIA IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 143. R U N THE D ELL D IAGNOSTICS - See "Dell Diagnostics" on page 107. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive C LOSE OTHER PROGRAMS - CD-RW, DVD+/-RW, and BD-RE drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive. TURN OFF SLEEP STATE IN WINDOWS BEFORE WRITING TO A CD/DVD/BD DISC - See "Standby and Sleep Mode" on page 56 for information on Sleep state. C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E - See the help files for your CD, DVD, or BD creation software. Troubleshooting 115

Section	Page
Finding Information	15
About Your Computer	21
Determining Your Computer’s Configuration	21
Front View	22
Left Side View	27
Right Side View	29
Back View	30
Bottom View	32
Setting Up Your Computer	35
Connecting to the Internet	35
Setting Up Your Internet Connection	36
Transferring Information to a New Computer	37
Windows Easy Transfer	37
Setting Up a Printer	37
Printer Cable	38
Connecting a USB Printer	38
Power Protection Devices	39
Surge Protectors	39
Line Conditioners	40
Uninterruptible Power Supplies	40
Using the Display	41
Adjusting Brightness	41
Using a Projector	41
Making Images and Text Look Bigger or Sharper	41
Microsoft® Windows® XP	42
Windows Vista®	42
Using Both a Monitor and Your Computer Display	43
Microsoft Windows XP	43
Windows Vista	44
Setting Display Resolution and Refresh Rate	44
Microsoft Windows XP	45
Windows Vista	45
Using the Keyboard and Touchpad	47
Numeric Keypad	47
Key Combinations	48
System Functions	48
Display Functions	48
Battery	48
Power Management	48
Microsoft® Windows® Logo Key Functions	49
Dell™ QuickSet Key Combinations	49
Adjusting Keyboard Settings	49
Touch Pad	50
Customizing the Touch Pad	51
Using a Battery	53
Battery Performance	53
Checking the Battery Charge	54
Dell QuickSet Battery Meter	54
Microsoft® Windows® Battery Meter	55
Charge Gauge	55
Low-Battery Warning	56
Conserving Battery Power	56
Power Management Modes	56
Standby and Sleep Mode	56
Hibernate Mode	57
Configuring Power Management Settings	58
Accessing Power Options Properties	58
Charging the Battery	58
Replacing the Battery	59
Storing a Battery	60
Using Multimedia	61
Playing Media	61
Playing Media Using Dell Travel Remote (Optional)	63
Copying CD, DVD, and Blu-ray Disc™ (BD) Media	64
How to Copy a CD, DVD, or BD	64
Using Blank CD, DVD, and BD Media	65
Helpful Tips	66
Adjusting the Volume	67
Adjusting the Picture	68
Using Dell MediaDirect™	68
Connecting Your Computer to a TV or Audio Device	69
S-Video and Standard Audio	71
S-Video and S/PDIF Digital Audio	73
Composite Video and Standard Audio	75
Composite Video and S/PDIF Digital Audio	77
Component Video and Standard Audio	79
Component Video and S/PDIF Digital Audio	81
Enabling the Display Settings for a TV	84
Using ExpressCards	87
ExpressCard Blanks	87
Installing an ExpressCard	88
Removing an ExpressCard or Blank	89
Using the Memory Card Reader	91
Memory Card Blanks	91
Installing a Memory Card	91
Removing a Memory Card or Blank	92
Setting Up and Using Networks	93
Connecting a Network or Broadband Modem Cable	93
Setting Up a Network	94
Windows XP	94
Windows Vista	94
Wireless Local Area Network	94
What You Need to Establish a WLAN Connection	94
Checking Your Wireless Network Card	95
Setting Up a New WLAN Using a Wireless Router and a Broadband Modem	96
Connecting to a WLAN	97
Mobile Broadband (or Wireless Wide Area Network)	99
What You Need to Establish a Mobile Broadband Network Connection	100
Checking Your Dell Mobile Broadband Card	100
Connecting to a Mobile Broadband Network	101
Enabling/Disabling the Dell Mobile Broadband Card	102
Dell Wi-Fi Catcher™ Network Locator	102
Securing Your Computer	103
Security Cable Lock	103
Passwords	104
If Your Computer Is Lost or Stolen	105
Troubleshooting	107
Dell Technical Update Service	107
Dell Diagnostics	107
Dell Support Center	111
Dell Support 3	112
Dell PC Tune-Up	113
Dell PC CheckUp	113
Dell Network Assistant	113
DellConnect	114
Drive Problems	114
Optical drive problems	115
Hard drive problems	116
E-Mail, Modem, and Internet Problems	117
Error Messages	119
ExpressCard Problems	124
IEEE 1394 Device Problems	124
Keyboard Problems	125
External Keyboard problems	125
Unexpected characters	126
Lockups and Software Problems	127
The computer does not start	127
The computer stops responding	127
A program stops responding or crashes repeatedly	127
A program is designed for an earlier Microsoft® Windows® operating system	127
A solid blue screen appears	128
Dell MediaDirect problems	128
Other software problems	129
Memory Problems	130
Network Problems	131
Mobile Broadband (Wireless Wide Area Network [WWAN])	131
Power Problems	132
Printer Problems	133
Scanner Problems	134
Sound and Speaker Problems	135
No sound from integrated speakers	135
No sound from external speakers	135
No sound from headphones	136
Touch Pad or Mouse Problems	136
Video and Display Problems	137
If the display is blank	137
If the display is difficult to read	138
If only part of the display is readable	139
Drivers	139
What Is a Driver?	139
Identifying Drivers	140
Reinstalling Drivers and Utilities	140
Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems	143
Restoring Your Operating System	144
Using Microsoft Windows System Restore	145
Starting System Restore	145
Using Dell™ PC Restore and Dell Factory Image Restore	147
Using the Operating System Media	150
Adding and Replacing Parts	153
Before You Begin	153
Recommended Tools	153
Turning Off Your Computer	154
Before Working Inside Your Computer	154
Hard Drive	156
Removing the Hard Drive	157
Replacing the Hard Drive	158
Returning a Hard Drive to Dell	158
Optical Drive	159
Removing the Optical Drive	159
Replacing the Optical Drive	160
Hinge Cover	160
Removing the Hinge Cover	160
Replacing the Hinge Cover	161
Keyboard	161
Removing the Keyboard	162
Replacing the Keyboard	163
Memory	163
Removing the DIMM A Memory Module	163
Replacing the DIMM A Memory Module	165
Removing the DIMM B Memory Module	166
Replacing the DIMM B Memory Module	167
Subscriber Identity Module	169
Wireless Mini Cards	170
Removing a WLAN Card	170
Replacing a WLAN Card	172
Removing a Mobile Broadband or WWAN Card	173
Replacing a WWAN Card	176
Removing a WPAN Card	177
Replacing a WPAN Card	178
Flash Cache Module	178
Removing the FCM	178
Replacing the FCM	179
Internal Card With Bluetooth® Wireless Technology	180
Removing the Card	180
Replacing the Card	181
Coin-Cell Battery	181
Removing the Coin-Cell Battery	181
Replacing the Coin-Cell Battery	182
Dell™ QuickSet Features	183
Traveling With Your Computer	185
Identifying Your Computer	185
Packing the Computer	185
Travel Tips	186
Traveling by Air	186
Getting Help	187
Obtaining Assistance	187
Technical Support and Customer Service	188
DellConnect	188
Online Services	188
AutoTech Service	189
Automated Order-Status Service	189
Problems With Your Order	189
Product Information	189
Returning Items for Warranty Repair or Credit	190
Before You Call	190
Contacting Dell	192
Specifications	193
Appendix	203
Using the System Setup Program	203
Viewing the System Setup Screen	204
System Setup Screen	204
Commonly Used Options	204
Cleaning Your Computer	206
Computer, Keyboard, and Display	206
Touch Pad	207
Mouse	207
Media	208
Dell Technical Support Policy (U.S. Only)	208
Definition of \	209
Definition of \	209
FCC Notice (U.S. Only)	209
FCC Class B	209
Macrovision Product Notice	210
Glossary	211

Match case Limit results 1 per page

Troubleshooting

115

Windows Vista

Click

Start

→

Computer

If the drive is not listed, perform a full scan with your antivirus software to

check for and remove viruses. Viruses can sometimes prevent Windows from

recognizing the drive.

EST

THE

DRIVE

—

•

Insert another floppy disk, CD, or DVD to eliminate the possibility that

the original media is defective.

•

Insert a bootable floppy disk and restart the computer.

LEAN

THE

DRIVE

DISK

—

See "Cleaning Your Computer" on page 206.

NSURE

THAT

THE

DVD

MEDIA

SNAPPED

ONTO

THE

SPINDLE

HECK

THE

CABLE

CONNECTIONS

HECK

FOR

HARDWARE

INCOMPATIBILITIES

—

See "Troubleshooting Software

and Hardware Problems in the Microsoft

Windows

XP and Microsoft

Windows Vista

Operating Systems" on page 143.

THE

ELL

IAGNOSTICS

—

See "Dell Diagnostics" on page 107.

Optical drive problems

NOTE:

High-speed optical drive vibration is normal and may cause noise, which

does not indicate a defect in the drive or the media.

NOTE:

Because of different regions worldwide and different disc formats, not all

DVD titles work in all DVD drives.

Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive

LOSE

OTHER

PROGRAMS

—

CD-RW, DVD+/-RW, and BD-RE drives must

receive a steady stream of data when writing. If the stream is interrupted, an

error occurs. Try closing all programs before you write to the drive.

URN

OFF

LEEP

STATE

INDOWS

BEFORE

WRITING

CD/DVD/BD

DISC

—

See "Standby and Sleep Mode" on page 56 for information on Sleep

state.

HANGE

THE

WRITE

SPEED

SLOWER

RATE

—

See the help files for your

CD, DVD, or BD creation software.