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Modem and Internet Connection Problems, Phone and Modem Options

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www.dell.com | support.dell.com Modem and Internet Connection Problems NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP. C H E C K T H E T E L E P H O N E W A L L J A C K - Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service. Try connecting the modem to a different telephone wall jack. Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions. Contact your telephone company or network administrator for more information. C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K - If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone line to connect the modem directly to the telephone wall jack. C H E C K T H E C O N N E C T I O N - Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E - Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E G U L A R D I A L T O N E - If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone. TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E ) - See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware, click Phone and Modem Options, click the Dialing Rules tab, and then click Edit.... 3 In the Edit Location window, ensure that To disable call waiting, dial: is checked, and then select the proper code as listed in your telephone directory. 4 Click Apply and click OK. 5 Close the Phone and Modems Options window. 6 Close the Control Panel window. 72 Solving Problems

Section	Page
Owner’s Manual	1
Finding Information	9
A Tour of Your Computer	13
Front View	13
Left View	16
Right View	18
Back View	19
Bottom View	23
Setting Up Your Computer	25
Connecting to the Internet	25
Setting Up Your Internet Connection	25
Modem and Internet Connection Problems	26
E-Mail Problems	28
Setting Up a Printer	28
Printer Cable	28
Connecting a Parallel Printer	28
Connecting a USB Printer	29
Printer Problems	30
Power Protection Devices	31
Surge Protectors	31
Line Conditioners	31
Uninterruptible Power Supplies	32
Turning Off Your Computer	32
Using a Battery	33
Battery Performance	33
Checking the Battery Charge	34
Dell™ QuickSet Battery Meter	34
Microsoft® Windows® Power Meter	35
Charge Gauge	35
Low-Battery Warning	35
Charging the Battery	35
Removing a Battery	36
Installing a Battery	36
Removing and Installing a Reserve Battery	37
Storing a Battery	38
Power Problems	38
Using the Module Bay	41
About the Module Bay	41
Removing and Installing Devices While the Computer Is Turned Off	41
Removing and Installing Devices While the Computer Is Running	42
Using the Keyboard and Touch Pad	43
Numeric Keypad	43
Keyboard Shortcuts	44
System Functions	44
Battery	44
CD or DVD Tray	44
Display Functions	44
Radios (Including Wireless Networking and Bluetooth® Wireless Technology)	44
Power Management	44
Speaker Functions	45
Microsoft® Windows® Logo Key Functions	45
Touch Pad	46
Customizing the Touch Pad	47
Touch Pad or Mouse Problems	47
External Keyboard Problems	48
Unexpected Characters	48
Using CDs, DVDs, and other Multimedia	49
Using CDs and DVDs	49
Drive Problems	49
If you cannot save a file to a floppy disk drive	49
If you cannot play a CD, CD-RW, or DVD	50
If you cannot eject the CD, CD-RW, or DVD drive tray	51
If you hear an unfamiliar scraping or grinding sound	52
If the CD-RW drive stops writing	52
If you have problems with a hard drive	52
Sound and Speaker Problems	53
If you have a problem with integrated speakers	53
If you have a problem with external speakers	53
Copying CDs and DVDs	54
How to Copy a CD or DVD	54
Using Blank CD-Rs and CD-RWs	55
Helpful Tips	55
Connecting a Television to the Computer	56
S-Video Connection	56
Composite Video Connection	58
Enabling the Display Settings for a Television	60
Setting Up a Home and Office Network	63
Connecting to a Network Adapter	63
Network Setup Wizard	64
Network Problems	64
Connecting to a Wireless Local Area Network	64
Determining Your Network Type	65
Connecting to a Wireless Network in Microsoft® Windows® XP	65
Solving Problems	69
Error Messages	69
Video and Display Problems	70
If the display is blank	70
If the display is difficult to read	70
If only part of the display is readable	71
Modem and Internet Connection Problems	72
Scanner Problems	73
If you cannot save a file to a floppy disk drive	74
If you have problems with a hard drive	75
PC Card Problems	75
General Program Problems	76
A program crashes	76
A program stops responding	76
A solid blue screen appears	76
Error messages appear	76
Resolving Other Technical Problems	76
If Your Dell™ Computer Gets Wet	77
If You Drop or Damage Your Computer	78
Drivers	78
What Is a Driver?	78
Identifying Drivers	79
Reinstalling Drivers and Utilities	79
Resolving Software and Hardware Incompatibilities	80
Restoring Your Operating System	81
Using Microsoft Windows XP System Restore	81
Using Dell PC Restore by Symantec	83
Dell Diagnostics	84
When to Use the Dell Diagnostics	84
Adding and Replacing Parts	87
Before You Begin	87
Recommended Tools	87
Shutting Down Your Computer	87
Adding Memory	89
Adding a Mini PCI Card	91
Replacing the Hard Drive	94
Returning a Hard Drive to Dell	95
Keyboard	96
Internal Card With Bluetooth® Wireless Technology	98
Appendix	101
Specifications	101
Using the System Setup Program	107
Viewing the System Setup Screens	107
System Setup Screens	107
Commonly Used Options	108
Changing the Boot Sequence	108
Changing Printer Modes	109
Changing COM Ports	109
Enabling the Infrared Sensor	109
FCC Notices (U.S. Only)	110
NOM Information (Mexico Only)	112
Contacting Dell	112

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Solving Problems

www.dell.com | support.dell.com

Modem and Internet Connection Problems

NOTE:

If you can connect to your Internet service provider (ISP), your modem is functioning properly. If

you are sure that your modem is working properly and you still experience problems, contact your ISP.

HECK

THE

TELEPHONE

WALL

JACK

—

Disconnect the telephone line from the

modem and connect it to a telephone. Listen for a dial tone. Ensure that you

have touchtone telephone service. Try connecting the modem to a different

telephone wall jack.

Slow connection speeds can be caused by telephone noise as well as by telephone

line or network conditions. Contact your telephone company or network

administrator for more information.

ONNECT

THE

MODEM

DIRECTLY

THE

TELEPHONE

WALL

JACK

—

If you

have other telephone devices sharing the line, such as an answering machine, fax

machine, surge protector, or line splitter, then bypass them and use the telephone

line to connect the modem directly to the telephone wall jack.

HECK

THE

CONNECTION

—

Verify that the telephone line is connected to the

modem.

HECK

THE

TELEPHONE

LINE

—

Try using a different telephone line. If you are

using a line that is 3 m (10 ft) or more in length, try a shorter one.

RREGULAR

DIAL

TONE

—

If you have voice mail service, you might hear an

irregular dial tone when you have messages. Contact your telephone company for

instructions on restoring a dial tone.

URN

OFF

CALL

WAITING

(

CATCH

PHONE

)—

See your telephone directory for

instructions on deactivating this feature. Then adjust the dial-up networking

connection properties.

Click the

Start

button and click

Control Panel

Click

Printers and Other Hardware

, click

Phone and Modem Options

, click the

Dialing Rules

tab, and then click

Edit...

In the

Edit Location

window, ensure that

To disable call waiting, dial:

checked, and then select the proper code as listed in your telephone directory.

Click

Apply

and click

Close the

Phone and Modems Options

window.

Close the

Control Panel

window.