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Dell Q&A, System User’s Guide, Reference and Troubleshooting Guide, World Wide Web on the Internet

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Table 5-1. Help Tools Subject or Task Tool BIOS revisions TechConnect BBS Frequently asked questions Dell Q&A, Customer Technical Support Information about Dell, its products, and its services TechFax service, World Wide Web on the Internet Installation instructions Online System User's Guide, Reference and Troubleshooting Guide, Customer Technical Support, AutoTech service Interrupt maps TechFax service Ordering parts Customer Technical Support, TechConnect BBS Software update information TechFax service Technical notes on system compatibility and revisions TechFax service Technical training class information TechFax service Technical specifications TechFax service, online System User's Guide, Reference and Troubleshooting Guide Troubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell diagnostics, Customer Technical Support, AutoTech service Unresolved problems requiring assistance from a Dell Customer Technical Support, TechConnect BBS technician NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User's Guide. Dell Q&A Dell anticipates your questions by providing the Dell Q&A, a Windows-based online file that answers questions that are often asked by Dell computer users. Look for the Dell Q&A icon in the Dell Accessories folder or group. System User's Guide The Windows-based online System User's Guide includes information about traveling with your portable computer, installing and using batteries, conserving battery power, and attaching external devices to the computer. This document is installed on your hard-disk drive for easy reference wherever you take the computer. Reference and Troubleshooting Guide The Reference and Troubleshooting Guide includes information about system features, customizing the operation of the computer, and diagnosing and troubleshooting computer problems. World Wide Web on the Internet Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site, and electronic mail (e-mail) using the following addresses: • World Wide Web http://www.dell.com/ • Anonymous FTP ftp.dell.com/ 5-2 Dell Latitude XPi CD Reference and Troubleshooting Guide

Section	Page
Dell®Latitude® XPi CD Reference and Troubleshootin...	1
Safety Instructions	3
When Using Your Computer	3
Ergonomic Computing Habits	4
When Removing or Installing Memory Modules	4
Protecting Against Electrostatic Discharge	6
Preface	7
About This Guide	7
Warranty and Return Policy Information	7
Other Documents You May Need	8
Notational Conventions	8
Warnings, Cautions, and Notes	8
Typographical Conventions	8
Introduction	21
Hardware Features	22
Software Features	23
Interchanging Hard-Disk Drives	24
Available Options	24
Accessing Online Documentation	24
Getting Help	24
Customizing System Features	25
About System Setup Options	25
Accessing the Dell Control Center	25
Using the System Setup Program	25
Working With System Setup Screens	26
System Setup Options	29
AC	29
Admin Password	29
Alarm Resume	29
Asset Tag	29
Battery	29
Battery Status	29
BIOS Version	29
Boot Sequence	30
Boot Speed	30
Brightness	30
Date	30
Disk Time-Out	30
Diskette Drive A	31
Display Close	31
Display Time-Out	31
Expansion Device	31
External Cache	31
Infrared Data Port	31
Integrated Trackball	32
IntelliSpin	32
Internal Hard Drive	32
Keyboard Click	32
Lower PC Card Socket and Upper PC Card Socket	32
Microprocessor	33
Monitor Toggle	33
Parallel Mode	33
Power Management	33
Primary Password	34
Replicator Network	34
Replicator SCSI	34
Ring/Event Resume	34
Ring Speed	34
S2D Time-Out	34
Serial Port	35
Service Tag	35
Smart CPU Mode	35
Speaker Volume	35
Suspend Time-Out	36
System Memory	36
System Switch	36
Time	36
Video Memory	37
System Utilities and Drivers	37
Asset Tag Utility	38
Assigning, Changing, and Deleting an Asset Tag Cod...	38
Configuring PC Cards	38
Suspend-to-Disk Utility	38
Removing the S2D Partition	39
Creating the S2D Partition	39
Troubleshooting Your Computer	41
Backing Up Your Files	41
Basic Checks	41
Checking Connections	42
Look and Listen	43
System Setup Options	44
Messages and Codes	44
System Beep Codes	50
Finding Software Solutions	53
Installing and Configuring Software	53
Initialization or Startup Files	54
Expanded and Extended Memory	54
Using Software	54
Error Messages	54
Input Errors	54
Memory-Resident Programs	54
Program Conflicts	55
Avoiding Interrupt Assignment Conflicts	55
Memory Allocations	56
I/O Map	57
Troubleshooting Procedures	58
Troubleshooting a Wet Computer	58
Troubleshooting a Damaged Computer	59
Troubleshooting a Power Failure	59
Total Power Failure When Using the AC Adapter	60
Total Power Failure When Using the Battery	61
No Power to a Part of the Computer	61
Troubleshooting the Diskette Drive	62
Troubleshooting the CD-ROM Drive	63
Troubleshooting the Hard-Disk Drive	63
Troubleshooting an External Keyboard or External K...	64
Troubleshooting Memory	65
Troubleshooting the Built-In Display	66
Troubleshooting an External Monitor	67
Troubleshooting Serial and Parallel Ports	67
Troubleshooting the Basic I/O Functions	68
Troubleshooting a Parallel Printer	68
Troubleshooting a Serial I/O Device	69
Troubleshooting the Infrared Ports	69
Troubleshooting Audio Functions	70
Running the Dell Diagnostics	71
Features of the Dell Diagnostics	71
When to Use the Dell Diagnostics	71
Before You Start Testing	72
Starting the Dell Diagnostics	72
How to Use the Dell Diagnostics	73
Confirming the System Configuration Information	74
How to Use the Menu	75
Main Menu Options	75
Run	75
Select	75
Subtest	76
Run Under Subtest	76
Select Under Subtest	76
Options Under Subtest	76
Test Limits Under Subtest	76
About Under Subtest	76
Key-Help Under Subtest	76
Quit Menu Under Subtest	76
Options	76
Number of Times to Repeat Test(s)	77
Maximum Errors Allowed	77
Pause for User Response	77
Output Device for Status Messages	78
Output Device for Error Messages	78
Test Limits	78
About	79
Key-Help	79
Quit	79
Tests in the Dell Diagnostics	79
Error M essages	82
RAM Test Group	82
Why Run a RAM Test?	83
Subtests	83
System Set Test Group	83
Why Run a System Set Test?	83
Subtests	84
Video Test Group	85
Why Run a Video Test?	85
Subtests	85
Keyboard Test Group	86
Why Run a Keyboard Test?	86
Subtests	86
Mouse Test	86
Why Run the Mouse Test?	86
Subtests	87
Diskette Drives Test Group	87
Why Run a Diskette Drives Test?	87
Subtests	87
Hard-Disk Drives (Non-SCSI) Test Group	87
Why Run a Hard-Disk Drives Test?	87
Subtests	88
IDE CD ROM Drives Test Group	88
Why Run an IDE CD ROM Drives Test?	88
Subtests	88
Serial/Infrared Ports Test Group	89
Why Run a Serial/Infrared Ports Test?	89
Subtests	89
Parallel Ports Test Group	89
Why Run a Parallel Ports Test?	90
Subtests	90
SCSI Devices Test Group	90
Why Run a SCSI Devices Test?	91
Subtests	91
Network Interface Test Group	91
Why Run a Network Interface Test?	91
Subtests	92
Audio Test Group	92
Why Run an Audio Test	92
Subtests	92
Getting Help	95
Technical Assistance	95
Help Tools	95
Dell Q&A	96
System User’s Guide	96
Reference and Troubleshooting Guide	96
World Wide Web on the Internet	96
Commercial Online Services	97
Dell Diagnostics Program	97
AutoTech Service	97
TechFax Service	97
TechConnect BBS	98
Automated Order-Status System	98
Problems With Your Order	98
Product Information	98
Returning Items for Warranty Repair or Credit	98
Before You Call	99
Dell Contact Numbers	101
Technical Specifications	113
Diagnostic Video Tests	121
Video Memory Test	121
Video Hardware Test	121
Text Mode Character Test	121
Character Attributes Subtest (80 x 25)	122
Character Set Subtest (80 x 25)	122
Character Attributes Subtest (40 x 25)	122
Character Set Subtest (40 x 25)	122
Text Mode Color Test	123
Color Attributes Subtest (80 x 25)	123
Color Attributes Subtest (40 x 25)	124
Color Bars Subtest	124
Text Mode Pages Test	124
Graphics Mode Test	124
320 x 200 Graphics Mode Screens	124
320 x 200 16-Color Graphics Mode Screen	124
640 x 200 16-Color Graphics Mode Screen	124
640 x 350 16-Color Graphics Mode Screen	124
640 x 480 2-Color Graphics Mode Screen	124
640 x 480 16-Color Graphics Mode Screen	125
320 x 200 256-Color Graphics Mode Screen	125
640 x 480 256-Color Graphics Mode Screen	125
800 x 600 16-Color Graphics Mode Screen	125
800 x 600 256-Color Graphics Mode Screen	125
1024 x 768 16-Color Graphics Mode Screen (External...	125
1024 x 768 256-Color Graphics Mode Screen (Externa...	125
Color Palettes Test	125
Solid Colors Test	126
Regulatory Notices	127
FCC Class B Notice (U.S. Only)	127
Modem Requirements	128
Type of Service	128
Telephone Company Procedures	128
If Problems Arise	128
Installation and Labeling	128
Load Number	128
IC Notice (Canada Only)	128
Canadian Modem Requirements	129
EN 55022 Compliance (Czech Republic Only)	129
CE Notice	129
VCCI Notices (Japan only)	130
Class 1 Notice	130
Class 2 Notice	130
Korean Regulatory Notice	130
Class A Device	131
Class B Device	131
Polish Center for Testing and Certification Notice...	131
Wymagania Polskiego Centrum BadaÒ i Certyfikacji	131
Pozosta³e instrukcje bez pieczeÒstwa	131
Warranties and Return Policy	133
Limited Three-Year Warranty (U.S. Only)	133
Coverage During Year One	133
Coverage During Years Two and Three	133
General	134
Limited Three-Year Warranty (Canada Only)	134
Coverage During Year One	135
Coverage During Years Two and Three	135
General	135
Limited One-Year Warranty (U.S. Only)	136
Limited One-Year Warranty (Canada Only)	137
“Total Satisfaction” Return Policy (U.S. and Canad...	138

Match case Limit results 1 per page

5-2

Dell Latitude XPi CD Reference and Troubleshooting Guide

Dell Q&A

Dell anticipates your questions by providing the

Dell

Q&A

, a Windows-based online file that answers ques-

tions that are often asked by Dell computer users. Look

for the Dell Q&A icon in the Dell Accessories folder or

group.

System User’s Guide

The Windows-based online

System User’s Guide

includes

information about traveling with your portable computer,

installing and using batteries, conserving battery power,

and attaching external devices to the computer. This doc-

ument is installed on your hard-disk drive for easy

reference wherever you take the computer.

Reference and Troubleshooting Guide

The

Reference and Troubleshooting Guide

includes infor-

mation about system features, customizing the operation

of the computer, and diagnosing and troubleshooting

computer problems.

World Wide Web on the Internet

Dell can be accessed electronically on the Internet via a

World Wide Web site, a file transfer protocol (FTP) site,

and electronic mail (e-mail) using the following

addresses:

•

World Wide Web

http://www.dell.com/

•

Anonymous FTP

ftp.dell.com/

Table 5-1.

Help Tools

Subject or Task

Tool

BIOS revisions

TechConnect BBS

Frequently asked questions

Dell Q&A

, Customer Technical Support

Information about Dell, its products, and its services

TechFax service, World Wide Web on the Internet

Installation instructions

Online

System User’s Guide

Reference and Troubleshoot-

ing Guide

, Customer Technical Support, AutoTech service

Interrupt maps

TechFax service

Ordering parts

Customer Technical Support, TechConnect BBS

Software update information

TechFax service

Technical notes on system compatibility and revisions

TechFax service

Technical training class information

TechFax service

Technical specifications

TechFax service, online

System User’s Guide

Reference

and Troubleshooting Guide

Troubleshooting, step-by-step instructions

Reference and Troubleshooting Guide

, Dell diagnostics,

Customer Technical Support, AutoTech service

Unresolved problems requiring assistance from a Dell

technician

Customer Technical Support, TechConnect BBS

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online

System User’s Guide