Dell OptiPlex 7070 Tower Service Manual - Page 87

Error messages, Description, Hard Disk Drive, Dell Diagnostics, Diagnostics, Keyboard Controller

Get Dell OptiPlex 7070 Tower PDF manuals and user guides View all Dell OptiPlex 7070 Tower manuals
Add to My Manuals
Save this manual to your list of manuals

Page 87 highlights

Table 23. Diagnostic error messages (continued) Error messages Description and boot the computer from an optical drive. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer, remove the hard drive, and boot the computer from an optical. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive. Insert bootable media. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics. KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in Dell Diagnostics. KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics. KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated. VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it. MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait for 30 seconds, and then restart it. Run the program again. If the error message still appears, see the software documentation. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, A memory module may be faulty or improperly seated. READ VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it. MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory module or, if necessary, replace it. MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated. Reinstall the memory module or, if necessary, replace it. NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell. NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. Troubleshooting 87

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
Table 23. Diagnostic error messages (continued)
Error messages
Description
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive
tests in
Dell Diagnostics
.
HARD-DISK DRIVE READ FAILURE
The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an
optical. Then, shut down the computer, reinstall the hard
drive, and restart the computer. If the problem persists,
try another drive. Run the
Hard Disk Drive
tests in
Dell
Diagnostics
.
INSERT BOOTABLE MEDIA
The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The system configuration information does not match the
hardware configuration. The message is most likely to occur
after a memory module is installed. Correct the appropriate
options in the system setup program.
KEYBOARD CLOCK LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD CONTROLLER FAILURE
For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD DATA LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD STUCK KEY FAILURE
For external keyboards or keypads, check the cable
connection. Restart the computer, and avoid touching the
keyboard or keys during the boot routine. Run the
Stuck Key
test in
Dell Diagnostics
.
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT
Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR
The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down
the computer, wait for 30 seconds, and then restart it. Run
the program again. If the error message still appears, see the
software documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
NO BOOT DEVICE AVAILABLE
The computer cannot find the hard drive. If the hard drive is
your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE
The operating system may be corrupted,
Contact Dell
.
NO TIMER TICK INTERRUPT
A chip on the system board may be malfunctioning. Run the
System Set
tests in
Dell Diagnostics
.
Troubleshooting
87