Dell PowerStore 3000X EMC PowerStore Service Scripts Guide - Page 61

Troubleshoot and repair (svc_remote_support

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Migrate the relevant storage resources and workloads to another appliance before removing it from the cluster. If there are data protection operations in progress, the script is unable to remove the appliance. However, the script enables you to stop any replication operations. CAUTION: • Removing the appliance using this script is not an ideal use case. Ensure that you really want to remove the appliance. • This script not only removes the appliance, but also resets it back to original factory settings and shuts it down. • Although the IP addresses assigned to the appliance remain with the cluster and are marked as unused, all data is removed. • The script does not block user commands or actions. Ensure that users are notified not to create any storage resources or virtual machines when you begin migrating data off the appliance. If new storage resources and virtual machines are created during this operation, the workloads may get placed on the appliance you are trying to remove. Ensure that all relevant storage resources and workloads are migrated to another appliance before you proceed. You cannot remove a master appliance. See the Knowledgebase article - HOW17166 for more information. Usage Function Diagnostic and Recovery Mode Service Usage Service Requires service user password? No Requires root privileges? No May cause data unavailability? Yes May cause data loss? Yes Scope Appliance Prerequisites • Ensure that all workloads (virtual machines or storage resources) are migrated to another appliance in the cluster. • For PowerStoreX appliances, before you go to remove, ensure that you place the ESXi host in maintenance mode and remove them from the ESXi cluster. See the Knowledgebase article HOW17164 for more information. Format svc_remove_appliance [-h] [-v] [--limit ] Optional arguments Qualifier -h, --help -v, --verbose --limit Description Show the help message and exit. List additional content. Limit the number of workload items to display. Troubleshoot and repair (svc_remote_support) This script enables you to troubleshoot and repair the appliance using the SupportAssist feature. Service Commands 61

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Migrate the relevant storage resources and workloads to another appliance before removing it from the cluster. If there are data
protection operations in progress, the script is unable to remove the appliance. However, the script enables you to stop any replication
operations.
CAUTION:
•
Removing the appliance using this script is not an ideal use case. Ensure that you really want to remove the
appliance.
•
This script not only removes the appliance, but also resets it back to original factory settings and shuts it down.
•
Although the IP addresses assigned to the appliance remain with the cluster and are marked as unused, all data is
removed.
•
The script does not block user commands or actions. Ensure that users are notified not to create any storage
resources or virtual machines when you begin migrating data off the appliance. If new storage resources and virtual
machines are created during this operation, the workloads may get placed on the appliance you are trying to remove.
Ensure that all relevant storage resources and workloads are migrated to another appliance before you proceed.
You cannot remove a master appliance. See the Knowledgebase article - HOW17166 for more information.
Usage
Function
Diagnostic and Recovery
Mode
Service
Usage
Service
Requires service user password?
No
Requires root privileges?
No
May cause data unavailability?
Yes
May cause data loss?
Yes
Scope
Appliance
Prerequisites
•
Ensure that all workloads (virtual machines or storage resources) are migrated to another
appliance in the cluster.
•
For PowerStoreX appliances, before you go to remove, ensure that you place the ESXi host in
maintenance mode and remove them from the ESXi cluster. See the Knowledgebase article -
HOW17164 for more information.
Format
svc_remove_appliance [-h] [-v] [--limit
<value>
]
Optional arguments
Qualifier
Description
-h
,
--help
Show the help message and exit.
-v
,
--verbose
List additional content.
--limit
Limit the number of workload items to display.
Troubleshoot and repair (svc_remote_support)
This script enables you to troubleshoot and repair the appliance using the SupportAssist feature.
Service Commands
61