Dell PowerStore 3000X EMC PowerStore Service Scripts Guide - Page 65

Restart SupportAssist (svc_remote_support restart)

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Example 3 The following example shows the script confirming that SupportAssist is enabled on the appliance: svc_remote_support repair --inspect Remote Support Configuration: Appl_1 configuration not synchronized with cluster. Cluster: Enabled, Appl_1: Disabled SRS Server authentication: Verified Use case 2 If SupportAssist is reenabled on some appliances, but not others, you cannot disable SupportAssist on the appliances where it is enabled using PowerStore Manager. The service script repair option compares the SupportAssist state of the appliance with the SupportAssist state of the cluster. If there is a mismatch and the script determines SupportAssist should be disabled on the appliance, it then disables it. Use case 3 If the credentials on the appliance and SupportAssist are no longer synchronized, you can fix this problem by re-adding the appliance to SupportAssist. Restart SupportAssist (svc_remote_support restart) Format svc_remote_support restart [-f] [-h] [-d] Optional arguments Qualifier -h, --help -d,--debug -f, --factory_reset Description Show the help message and exit. Initiate verbose logging for debugging purposes. Reset SupportAssist to the factory state. Use case If SupportAssist cannot be configured or connect to Dell EMC Support, svc_remote_support restart --factory_reset enables you to reinitialize SupportAssist. Check the connectivity status (svc_remote_support connectivity) Format svc_remote_support connectivity [-h] [--connectivity_stats [--count ]] Optional arguments Qualifier -h, --help --count Description Show the help message and exit. Display the last keep-alive results to help with debugging. Service Commands 65

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Example 3
The following example shows the script confirming that SupportAssist is enabled on the appliance:
svc_remote_support repair --inspect
Remote Support Configuration:
Appl_1 configuration not synchronized with cluster.
Cluster: Enabled, Appl_1: Disabled
SRS Server authentication:
Verified
Use case 2
If SupportAssist is reenabled on some appliances, but not others, you cannot disable SupportAssist on the appliances where it is enabled
using PowerStore Manager. The service script repair option compares the SupportAssist state of the appliance with the SupportAssist
state of the cluster. If there is a mismatch and the script determines SupportAssist should be disabled on the appliance, it then disables it.
Use case 3
If the credentials on the appliance and SupportAssist are no longer synchronized, you can fix this problem by re-adding the appliance to
SupportAssist.
Restart SupportAssist (svc_remote_support restart)
Format
svc_remote_support restart [-f] [-h] [-d]
Optional arguments
Qualifier
Description
-h
,
--help
Show the help message and exit.
-d
,
--debug
Initiate verbose logging for debugging purposes.
-f
,
--factory_reset
Reset SupportAssist to the factory state.
Use case
If SupportAssist cannot be configured or connect to Dell EMC Support,
svc_remote_support restart --factory_reset
enables you to reinitialize SupportAssist.
Check the connectivity status (svc_remote_support
connectivity)
Format
svc_remote_support connectivity [-h] [--connectivity_stats [--count <value>]]
Optional arguments
Qualifier
Description
-h
,
--help
Show the help message and exit.
--count
Display the last keep-alive results to help with debugging.
Service Commands
65