Dell S5840cdn Color Smart Printer Print from SharePoint Administrators Guide - Page 13

Troubleshooting 13 Troubleshooting Application error Try one or more of the following: Check the diagnostic log 1 Open a Web browser, and then type IP/se, where IP is the printer IP address. 2 Click Embedded Solutions, and then do the following: a Clear the log file. b Set the logging level to Yes. c Generate the log file. 3 Analyze the log, and then resolve the problem. Note: After resolving the problem, set the logging level to No. Limit the number of profiles You may encounter problems if there are too many profiles. If the printer memory is 2GB, then we recommend creating only up to 80 profiles. Contact your sales representative If you still cannot resolve the problem, then contact your sales representative. Cannot connect to the SharePoint server Try one or more of the following: Make sure that the application settings match the SharePoint server settings For more information, see "Configuring SharePoint settings" on page 10. Make sure that the printer is connected to the network For more information, see the printer User's Guide. Check the diagnostic log 1 Open a Web browser, and then type IP/se, where IP is the printer IP address. 2 Click Embedded Solutions, and then do the following: a Clear the log file. b Set the logging level to Yes. c Generate the log file.