Dell S5840cdn Color Smart Printer Print from SharePoint Administrators Guide - Page 14

Troubleshooting 14 3 Analyze the log, and then resolve the problem. Note: After resolving the problem, set the logging level to No. Make sure that you have access rights to the SharePoint URL 1 Open a Web browser, and then type the SharePoint URL. 2 Log in using an administrator account. Note: If you do not have an administrator account, then contact your SharePoint administrator. 3 From the landing page, click the settings icon, and then click Site Settings. 4 From the Users and Permissions section, click Site Permissions > Check Permissions. 5 Type your user name. 6 Click Check Now. Note: If you have Read or View Only access, then contact your SharePoint administrator to change your permission level. Contact your sales representative If you still cannot resolve the problem, then contact your sales representative. Cannot authenticate user Try one or more of the following: Make sure that the application settings match the SharePoint server settings For more information, see "Configuring SharePoint settings" on page 10. Make sure that you specify the correct credentials Make sure that you have access rights to the SharePoint URL 1 Open a Web browser, and then type the SharePoint URL. 2 Log in using an administrator account. Note: If you do not have an administrator account, then contact your SharePoint administrator. 3 From the landing page, click the settings icon, and then click Site Settings. 4 From the Users and Permissions section, click Site Permissions > Check Permissions. 5 Type your user name. 6 Click Check Now. Note: If you have Read or View Only access, then contact your SharePoint administrator to change your permission level.