Home » Epson Manuals » Multifunction Devices » Epson ET-2760 » Manual Viewer

Epson ET-2760 Users Guide - Page 175

Solving Problems, Product Status Messages

Add to My Manuals
Save this manual to your list of manuals

Page 175 highlights

Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Message Appears Prompting You to Reset Ink Levels Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Memory Card Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. LCD code (E-01) (E-02) (E-11) (W-01) Condition/solution A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support. A scanner error has occurred. Turn the product off and then back on again. The ink pad needs to be replaced. Contact Epson for support. Paper is jammed in the product. Remove the jammed paper, then press the button indicated on the LCD screen to clear the error. If the error continues, turn the product off and back on again. 175

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icon Information	13
Entering Characters on the LCD Screen	14
Changing LCD Screen Language	14
Product Parts Locations	16
Product Parts - Front	16
Product Parts - Inside	17
Product Parts - Back	18
Checking for Software Updates	19
Using Power Saving Settings	19
Changing the Sleep Timer Setting from the Control Panel	20
Changing the Power Off Timer Setting from the Control Panel	21
Epson Connect Solutions for Smartphones, Tablets, and More	23
Setting Up Epson Connect Services	23
Using Epson Email Print	24
Using the Epson iPrint Mobile App	25
Using Epson Remote Print	25
Using AirPrint	26
Using Google Cloud Print	27
Android Printing Using the Epson Print Enabler	27
Using Fire OS Printing	28
Using Windows 10 Mobile Printing	29
Using Epson Print and Scan App with Windows Tablets	29
Wi-Fi Networking	30
Network Security Recommendations	30
Wi-Fi Infrastructure Mode Setup	31
Selecting Wireless Network Settings from the Control Panel	32
Wi-Fi Direct Mode Setup	34
Enabling Wi-Fi Direct Mode	34
Wi-Fi Protected Setup (WPS)	37
Using WPS to Connect to a Network	37
Printing a Network Status Sheet	38
Printing a Network Connection Report	39
Network Connection Report Codes and Messages	41
Changing or Updating Network Connections	46
Accessing the Web Config Utility	46
Changing a USB Connection to a Wi-Fi Connection	47
Connecting to a New Wi-Fi Router	47
Disabling Wi-Fi Features	48
Loading Paper	49
Loading Paper in the Sheet Feeder	49
Paper Loading Capacity	53
Double-sided Printing Capacity	54
Compatible Epson Papers	55
Borderless Paper Type Compatibility	56
Paper or Media Type Settings - Printing Software	57
Selecting the Paper Settings - Control Panel	58
Paper or Media Type Settings - Control Panel	59
Selecting the Default Paper Source Settings	60
Paper Source Settings Options	61
Placing Originals on the Product	62
Placing Originals on the Scanner Glass	62
Copying	64
Copying Documents or Photos	64
Copying Options	66
Printing from a Computer	68
Printing with Windows	68
Selecting Basic Print Settings - Windows	69
Print Quality Options - Windows	71
Multi-Page Printing Options - Windows	71
Selecting Double-sided Printing Settings - Windows	72
Double-sided Printing Options - Windows	74
Print Density Adjustments - Windows	75
Selecting Additional Layout and Print Options - Windows	76
Custom Color Correction Options - Windows	78
Image Options and Additional Settings - Windows	79
Header/Footer Settings - Windows	80
Selecting a Printing Preset - Windows	81
Selecting Extended Settings - Windows	82
Extended Settings - Windows	83
Printing Your Document or Photo - Windows	84
Locking Printer Settings - Windows	85
Locked Setting Options	87
Selecting Default Print Settings - Windows	88
Changing the Language of the Printer Software Screens	89
Changing Automatic Update Options	90
Printing with the Built-in Epson Driver - Windows 10 S	91
Selecting Print Settings - Windows 10 S	91
Printing on a Mac	95
Selecting Basic Print Settings - Mac	96
Print Quality Options - Mac	99
Print Options - Mac	99
Selecting Page Setup Settings - Mac	100
Selecting Print Layout Options - Mac	101
Selecting Double-sided Printing Settings - Mac	102
Double-sided Printing Options and Adjustments - Mac	103
Managing Color - Mac	104
Color Matching and Color Options - Mac	105
Selecting Printing Preferences - Mac	106
Printing Preferences - Mac	107
Printing Your Document or Photo - Mac	107
Checking Print Status - Mac	109
Printing From a Chromebook	109
Cancelling Printing Using a Product Button	110
Scanning	111
Starting a Scan	111
Starting a Scan Using the Product Control Panel	111
Scan to Memory Card Options	113
Changing Default Scan Job Settings	114
Setting Up a WSD Port (Windows 7/Windows Vista)	114
Starting a Scan Using the Epson Scan 2 Icon	115
Starting a Scan from a Scanning Program	117
Starting a Scan from a Smart Device	118
Scanning in Epson Scan 2	119
Additional Scanning Settings - Main Settings Tab	122
Additional Scanning Settings - Advanced Settings Tab	122
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	123
Image Format Options	124
Scan Resolution Guidelines	125
Using Memory Cards with Your Product	127
Inserting a Memory Card	127
Memory Card Types	128
Memory Card File Specifications	128
Removing a Memory Card	129
Printing from a Memory Card	129
Viewing and Printing Photos From the LCD Screen	130
Print Setting Options - Memory Card	131
Transferring Photos on a Memory Card	132
Setting Up File Sharing for Photo Transfers from Your Computer	132
Transferring Photos from a Memory Card to Your Computer	133
Printing Personalized Projects	134
Printing Personalized Note Paper	134
Printing Lined Paper, Graph Paper, and Music Sheets	135
Printing Calendar Pages	136
Refilling Ink	138
Ink Safety Precautions	138
Check Ink Levels	140
Checking Ink Levels on Your Product	140
Checking Ink Levels - Windows	141
Checking Ink Levels - Mac	142
Disabling Special Offers with Windows	143
Purchase Epson Ink	144
Ink Bottle Part Numbers	145
Refilling the Ink Tanks	145
Adjusting Print Quality	151
Print Head Maintenance	151
Print Head Nozzle Check	151
Checking the Nozzles Using the Product Control Panel	152
Checking the Nozzles Using a Computer Utility	154
Print Head Cleaning	156
Cleaning the Print Head Using the Product Control Panel	156
Cleaning the Print Head Using a Computer Utility	158
Power Cleaning	160
Power Cleaning Using the Product Control Panel	160
Power Cleaning Using a Computer Utility	161
Print Head Alignment	163
Aligning the Print Head Using the Product Control Panel	163
Cleaning the Paper Guide	164
Cleaning the Print Head Path	165
Checking the Number of Sheets	167
Checking the Sheet Counter - Windows	168
Checking the Sheet Counter - Mac	168
Cleaning and Transporting Your Product	170
Cleaning Your Product	170
Transporting Your Product	170
Solving Problems	175
Product Status Messages	175
Message Appears Prompting You to Reset Ink Levels	177
Running a Product Check	177
Resetting Control Panel Defaults	179
Solving Setup Problems	180
Noise After Filling the Ink	180
Software Installation Problems	180
Control Panel Setup Problems	181
Solving Network Problems	181
Product Cannot Connect to a Wireless Router or Access Point	182
Network Software Cannot Find Product on a Network	183
Product Does Not Appear in Mac Printer Window	184
Wireless Network Connection is Unstable on a Mac	185
Cannot Print Over a Network	185
Cannot Scan Over a Network	186
Solving Copying Problems	187
Product Makes Noise, But Nothing Copies	188
Product Makes Noise When It Sits for a While	188
Solving Paper Problems	188
Paper Feeding Problems	188
Paper Jam Problems Inside the Product	189
Paper Jam Problems in the Rear Cover	193
Paper Ejection Problems	194
Solving Problems Printing from a Computer	194
Nothing Prints	194
Product Icon Does Not Appear in Windows Taskbar	195
Printing is Slow	196
Solving Page Layout and Content Problems	197
Inverted Image	198
Too Many Copies Print	198
Blank Pages Print	198
Incorrect Margins on Printout	199
Border Appears on Borderless Prints	199
Incorrect Characters Print	200
Incorrect Image Size or Position	200
Slanted Printout	201
Solving Print Quality Problems	201
White or Dark Lines in Printout	202
Blurry or Smeared Printout	203
Faint Printout or Printout Has Gaps	204
Grainy Printout	205
Incorrect Colors	206
Solving Scanning Problems	207
Scanning Software Does Not Operate Correctly	207
Cannot Start Epson Scan 2	208
Solving Scanned Image Quality Problems	209
Image Consists of a Few Dots Only	209
Line of Dots Appears in All Scanned Images	209
Straight Lines in an Image Appear Crooked	209
Image is Distorted or Blurry	210
Image Colors are Patchy at the Edges	210
Image is Too Dark	210
Back of Original Image Appears in Scanned Image	211
Ripple Patterns Appear in an Image	211
Scanned Image Colors Do Not Match Original Colors	211
Scanned Image Edges are Cropped	212
Solving Memory Card Problems	212
Memory Card Does Not Fit Into a Slot	212
Cannot View or Print Photos from a Memory Card or Device	212
Cannot Transfer Photos to or from a Memory Card or Device	213
Uninstall Your Product Software	213
Uninstalling Product Software - Windows	213
Uninstalling Product Software - Mac	215
Where to Get Help	215
Technical Specifications	217
Windows System Requirements	217
Mac System Requirements	218
Paper Specifications	218
Printable Area Specifications	220
Scanning Specifications	221
Ink Specifications	222
Memory Card Specifications	223
Dimension Specifications	223
Electrical Specifications	224
Environmental Specifications	224
Interface Specifications	224
Network Interface Specifications	224
Safety and Approvals Specifications	225
Notices	228
Important Safety Instructions	228
General Product Safety Instructions	228
Wireless Connection Safety Instructions	230
LCD Screen Safety Instructions	230
FCC Compliance Statement	231
Binding Arbitration and Class Waiver	231
Trademarks	235
Copyright Notice	235
libTIFF Software Acknowledgment	236
A Note Concerning Responsible Use of Copyrighted Materials	236
Default Delay Times for Power Management for Epson Products	237