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Problem Solver, What to Do When a Message Is Displayed

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Chapter 10 Problem Solver What to Do When a Message Is Displayed If the printer displays one of the messages shown below, refer to the solution listed and take the necessary steps. Message Ink Cartridge Error Ink cartridge cannot be recognized. Insert again or replace ink cartridge. Ink Cartridge Error Ink cartridge cannot be detected. Insert again or replace ink cartridge. Ink Cartridge Error Please install the correct ink cartridge. Ink Low F/W Install Error Firmware update failed. Restart the printer. Command Error Check driver settings. Reel Unit Error Check Auto Take-up Reel Unit and restart printer. Reel Unit Error Connect Auto Take-up Reel Unit cable and restart printer. What to do O Remove and reinsert the ink cartridge. If the message persists, insert a new ink cartridge (do not reinstall the cartridge that caused the error). See "How to replace" on page 193. O Condensation may occur in the ink cartridge. Leave it at room temperature for at least four hours before installing the ink cartridge. See "Notes on handling ink cartridges" on page 25. Insert a genuine Epson ink cartridge approved for use in the printer. See "Options and Consumable Products" on page 222. See "Replacing Ink Cartridges" on page 193. The ink is low. Ready a new ink cartridge. See "Options and Consumable Products" on page 222. Turn the printer off, wait for a few minutes, and then turn on the printer again. Use EPSON LFP Remote Panel 2 to re-attempt the update. If this message appears on the LCD panel again, contact your dealer or Epson Support. Press the W button and select Job Cancel to stop printing. Confirm that the printer driver you are using supports this printer. Turn the printer off, wait for a few minutes, and then turn on the printer again. If this message appears on the LCD panel again, contact your dealer or Epson Support. After reconnecting the cable connecting the auto take-up reel unit to the printer, turn the printer off and then on again. See the Setup Guide supplied with the optional auto take-up reel unit. Problem Solver 204

Section	Page
Front	1
Copyrights and Trademarks	2
Contents	3
Introduction	8
Important Safety Instructions	8
When choosing a place for this product	8
When setting up this product	8
When using this product	9
When handling the ink cartridges	9
Warnings, Cautions, Important and Notes	10
Illustrations	10
Printer Parts	11
Front section	11
Roll paper adapter	13
Control panel	15
Screen View	17
Features	20
High Productivity	20
High Resolution	21
Ease-of-Use	21
Notes on Usage and Storage	23
Installation space	23
Notes when using the printer	24
Notes when not using the printer	24
Notes on handling ink cartridges	25
Notes on handling paper	26
Using the Supplied Software	28
Contents of the Software CD	28
Summary of the Printer Driver	29
Basic Operations	32
Loading and Removing the Roll Paper	32
Loading Roll Paper	32
Cutting the roll paper	38
Removing the roll paper	41
Loading and Removing Cut Sheets	43
Loading Cut Sheets	44
Removing Cut Sheets	46
Loading and Removing Poster Board	47
Loading Poster Board	47
Removing Poster Board	52
Viewing and Changing Media Settings	53
Checking Media Settings	54
Adjusting Settings	55
Replacing Paper	56
Using the Paper Basket	58
Using the Auto Take-up Reel Unit (SureColor T7000 Only)	61
Using the Control Panel	62
Attaching the Paper	63
Removing Paper from the Auto Take-up Reel Unit	69
Basic Printing Methods (Windows)	71
Basic Printing Methods (Mac OS X)	76
Printable Area	81
Roll Paper Printable Area	81
Cut Sheets Printable Area	83
Turning Off the Power Using Power Off Timer	83
Canceling Printing	84
Canceling from the computer (Windows)	84
Canceling from the computer (Mac OS X)	85
Canceling on the printer	86
Using the Optional Hard Disk Unit	87
The Purpose of the Hard Disk Unit	87
Saving Print Jobs to the Hard Disk Unit	89
Viewing and Printing Saved Print Jobs	91
More Ways to Print	92
Enlargements and Horizontal and Vertical Banners	92
Fitting Documents to the Width of the Roll Paper	93
Choosing a Print Size	96
Fitting Documents to the Output Size	98
Printing at Non-Standard Sizes	100
Printing CAD Drawings	104
Borderless Printing	106
Types of Borderless Printing Methods	106
Supported Media Sizes for Borderless Printing	107
About Roll Paper Cutting	108
Setting Procedures for Printing	109
Correct Color and Print	113
Windows	114
Mac OS X	116
Multi-Page/Poster Printing	119
Folded Double-Side (Windows only)	120
N-up	121
Poster (Windows only)	122
Printing Multiple Documents (the Layout Manager) ( Windows Only)	131
Setting Procedures for Printing	132
Saving and Recalling Settings	134
Color Management Printing	135
About Color Management	135
Color Management Print Settings	136
Setting color management with the applications	136
Setting color management with the printer driver	136
Setting profiles	137
Setting Color Management with the Applications	138
Setting Color Management with the Printer Driver	140
Color management printing by Host ICM (Windows)	140
Color management printing by ColorSync (Mac OS X)	142
Color management printing by Driver ICM (Windows only)	143
Tips for Using the Printer Driver (Windows)	146
Displaying the Settings Screen	146
From the Printer icon	146
Displaying Help	148
Click the Help Button to Display	148
Right-click on the item you want to check and display	149
Customizing the Printer Driver	150
Saving various settings as your Select Settings	150
Adding Media Types	151
Rearranging display items	153
Overview of the Utility Tab	155
Uninstalling the Printer Driver	158
Tips for Using the Printer Driver (Mac OS X)	160
Displaying the Settings Screen	160
Displaying Help	160
Using Epson Printer Utility 4	161
Starting Epson Printer Utility 4	161
Epson Printer Utility 4 Functions	161
Uninstalling the Printer Driver	163
Removing EPSON LFP Remote Panel 2	163
Using the Control Panel Menu	164
Menu Operations	164
Menu List	165
Menu Descriptions	170
Print Queues menu	170
Paper menu	171
Maintenance menu	174
Setup menu	175
Enlarged Copy menu	183
Maintenance	184
Adjusting the Print Head	184
Checking for clogged nozzles	184
Cleaning the print head	187
Minimizing Print Misalignments (Head Alignment)	189
Replacing Consumables	193
Replacing Ink Cartridges	193
Replacing Maintenance Boxes	195
Replacing the Cutter	197
Cleaning the Printer	201
Cleaning the outside	201
Cleaning the inside	201
Problem Solver	204
What to Do When a Message Is Displayed	204
When a Maintenance Call/Service Call Occurs	207
Troubleshooting	208
You cannot print (because the printer does not work)	208
The printer sounds like it is printing, but nothing prints	211
The prints are not what you expected	211
Feeding or ejecting problems	217
Others	220
Options and Information	222
Options and Consumable Products	222
Supported Media	223
Epson Special Media Table	224
Usable Commercially Available Paper Size	229
Before printing on non-Epson media	230
Notes When Moving or Transporting the Printer	232
Before Moving or Transporting	232
Notes on Transporting	233
After Moving or Transporting	233
System Requirements	233
Specifications Table	235
Standards and Approvals	238
FCC Compliance Statement	238
For United States Users	238
For Canadian Users	239
Where To Get Help	240
Contacting Epson Support	240
Software License Terms	241
Open Source Software Licenses	241
Bonjour	243
Other Software Licenses	250

Match case Limit results 1 per page

Problem Solver

204

Chapter 10

Problem Solver

What to Do When a Message Is Displayed

If the printer displays one of the messages shown below, refer to the solution listed and

take the necessary steps.

Message

What to do

Ink Cartridge Error

Ink cartridge cannot be

recognized. Insert again or

replace ink cartridge.

Remove and reinsert the ink cartridge. If the message persists, insert

a new ink cartridge (do not reinstall the cartridge that caused the

error).

See “How to replace” on page 193.

Condensation may occur in the ink cartridge. Leave it at room

temperature for at least four hours before installing the ink

cartridge.

See “Notes on handling ink cartridges” on page 25.

Ink Cartridge Error

Ink cartridge cannot be

detected. Insert again or

replace ink cartridge.

Ink Cartridge Error

Please install the correct ink

cartridge.

Insert a genuine Epson ink cartridge approved for use in the printer.

See “Options and Consumable Products” on page 222.

See “Replacing Ink Cartridges” on page 193.

Ink Low

The ink is low. Ready a new ink cartridge.

See “Options and Consumable Products” on page 222.

F/W Install Error

Firmware update failed.

Restart the printer.

Turn the printer off, wait for a few minutes, and then turn on the printer

again.

Use EPSON LFP Remote Panel 2 to re-attempt the update.

If this message appears on the LCD panel again, contact your dealer

or Epson Support.

Command Error

Check driver settings.

Press the

button and select

Job Cancel

to stop printing. Confirm

that the printer driver you are using supports this printer.

Reel Unit Error

Check Auto Take-up Reel

Unit and restart printer.

Turn the printer off, wait for a few minutes, and then turn on the printer

again.

If this message appears on the LCD panel again, contact your dealer

or Epson Support.

Reel Unit Error

Connect Auto Take-up

Reel Unit cable and restart

printer.

After reconnecting the cable connecting the auto take-up reel unit to

the printer, turn the printer off and then on again.

See the

Setup Guide

supplied with the optional auto take-up reel unit.