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Epson WF-2630 Users Guide - Page 212

Solving Problems Printing from a Computer, Nothing Prints

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• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint. Parent topic: Solving Paper Problems Related references Paper Feeding Problems Paper Jam Problems Inside the Product Document Jams in the Automatic Document Feeder Paper or Media Type Settings Related tasks Cancelling Printing Using a Product Button Related topics Loading Paper Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on. • Make sure any interface cables are connected securely at both ends. • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. 212

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Status Icons	15
Entering Characters on the LCD Screen	16
Changing LCD Screen Language	16
Turning Off Control Panel Sounds	17
Adjusting the Screen Contrast	17
Product Parts Locations	18
Product Parts - Top and Front	19
Product Parts - Inside	21
Product Parts - Back	22
Using Eco Mode and Other Power Saving Settings	22
Changing the Eco Settings	22
Changing the Sleep Timer Settings	23
Changing the Power Off Timer Settings	24
Epson Connect Solutions for Smartphones, Tablets, and More	25
Using Epson Email Print	25
Using the Epson iPrint Mobile App	26
Using Epson Remote Print	26
Using Epson Scan to Cloud	26
Using AirPrint	27
Using Google Cloud Print	28
Wi-Fi Networking	29
Wi-Fi Infrastructure Mode Setup	29
Selecting Wireless Network Settings From the Control Panel	30
Wi-Fi Direct Mode Setup	32
Enabling Wi-Fi Direct Mode	33
Wi-Fi Protected Setup (WPS)	35
Using WPS to Connect to a Network	35
Printing a Network Status Sheet	36
Changing or Updating Network Connections	37
Accessing the Web Config Utility	37
Changing a USB Connection to a Wi-Fi Connection	38
Connecting to a New Wi-Fi Router	38
Disabling Wi-Fi Features	39
Loading Paper	40
Loading Paper for Documents	40
Paper Loading Capacity	42
Available Epson Papers	43
Borderless Paper Type Compatibility	45
Paper or Media Type Settings	46
Selecting the Paper Settings - Control Panel	47
Paper Source Settings	47
Selecting Universal Print Settings	48
Universal Print Settings Options	48
Placing Originals on the Product	50
Placing Originals on the Scanner Glass	50
Placing Originals in the Automatic Document Feeder	51
Copying	54
Copying Documents or Photos	54
Paper Size Settings - Copying	55
Copying Options	55
Printing from a Computer	57
Printing with Windows	57
Selecting Basic Print Settings - Windows	57
Print Quality Options - Windows	59
Multi-Page Printing Options - Windows	60
Selecting Additional Layout and Print Options - Windows	61
Custom Color Correction Options - Windows	63
Image Options and Additional Settings - Windows	64
Header/Footer Settings - Windows	65
Selecting a Printing Preset - Windows	66
Selecting Extended Settings - Windows	67
Extended Settings - Windows	68
Printing Your Document or Photo - Windows	69
Checking Print Status - Windows	70
Selecting Default Print Settings - Windows	71
Changing the Language of the Printer Software Screens	72
Changing Automatic Update Options	73
Printing with OS X	74
Selecting Basic Print Settings - OS X	74
Print Quality Options - OS X	77
Print Options - OS X	77
Selecting Page Setup Settings - OS X	78
Selecting Print Layout Options - OS X	79
Managing Color - OS X	79
Color Matching and Color Options - OS X	80
Selecting Printing Preferences - OS X	81
Printing Preferences - OS X	82
Printing Your Document or Photo - OS X	83
Checking Print Status - OS X	83
Cancelling Printing Using a Product Button	84
Scanning	85
Starting a Scan	85
Starting a Scan Using the Product Control Panel	85
Changing Default Scan Button Settings	87
Starting a Scan Using the Epson Scan Icon	87
Starting a Scan from a Scanning Program	89
Selecting Epson Scan Settings	91
Scan Modes	91
Selecting the Scan Mode	91
Scanning in Office Mode	92
Available Document Source Settings - Office Mode	94
Selecting a Scan Area - Office Mode	95
Available Image Adjustments - Office Mode	98
Scanning in Professional Mode	99
Available Document Source Settings - Professional Mode	102
Available Image Types - Professional Mode	102
Selecting a Scan Area - Professional Mode	102
Available Image Adjustments - Professional Mode	105
Selecting a Scan Size - Professional Mode	107
Image Preview Guidelines	110
Scan Resolution Guidelines	110
Selecting Scan File Settings	112
Available Scanned File Types and Optional Settings	114
Scanning with OS X Using Image Capture	115
Available Scan Settings - OS X Image Capture	117
Faxing	118
Connecting a Telephone or Answering Machine	118
Setting Up Fax Features	123
Setting Up Fax Features Using the Product Control Panel	123
Selecting Your Country or Region	123
Selecting the Date and Time	124
Using the Fax Setup Wizard	125
Selecting the Line Type	128
Setting the Number of Rings to Answer	129
Selecting Advanced Fax Settings	130
Basic Settings - Fax	130
Receive Settings - Fax	131
Security Settings - Fax	132
Printing Fax Reports	133
Fax Report Options	133
Setting Up Fax Features Using the Fax Utility - Windows	134
Setting Up Fax Features Using the Fax Utility - OS X	135
Setting Up Contacts and Contact Groups	136
Setting Up Contacts Using the Product Control Panel	137
Creating a Contact	137
Editing or Deleting a Contact	139
Creating a Contact Group	140
Editing or Deleting a Group	142
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	144
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	147
Sending Faxes	149
Sending Faxes from the Product Control Panel	149
Faxing from the Control Panel	149
Fax Send Settings	150
Dialing Fax Numbers from a Connected Telephone	152
Sending a Fax at a Specified Time	153
Sending Faxes Using the Fax Utility - Windows	154
Sending Faxes Using the Fax Utility - OS X	156
Receiving Faxes	159
Fax Reception	159
Receiving Faxes Automatically	160
Receiving Faxes Manually	160
Receiving a Fax by Polling	160
Replacing Ink Cartridges	162
Check Cartridge Status	162
Checking Cartridge Status on the LCD Screen	162
Checking Cartridge Status with Windows	163
Checking Cartridge Status with OS X	166
Purchase Epson Ink Cartridges	167
Ink Cartridge Part Numbers	167
Removing and Installing Ink Cartridges	168
Printing with Black Ink and Expended Color Cartridges	173
Printing with Expended Color Cartridges - Windows	173
Printing with Expended Color Cartridges - OS X	174
Conserving Low Black Ink with Windows	176
Adjusting Print Quality	177
Print Head Maintenance	177
Print Head Nozzle Check	177
Checking the Nozzles Using the Product Control Panel	177
Checking the Nozzles Using a Computer Utility	180
Print Head Cleaning	183
Cleaning the Print Head Using the Product Control Panel	183
Cleaning the Print Head Using a Computer Utility	184
Print Head Alignment	187
Aligning the Print Head Using the Product Control Panel	187
Aligning the Print Head Using a Computer Utility	188
Cleaning the Paper Path	190
Cleaning and Transporting Your Product	191
Cleaning Your Product	191
Transporting Your Product	193
Solving Problems	195
Checking for Software Updates	195
Product Status Messages	196
Running a Product Check	197
Resetting Control Panel Defaults	198
Solving Setup Problems	199
Noise After Ink Installation	199
Software Installation Problems	199
Solving Network Problems	200
Product Cannot Connect to a Wireless Router or Access Point	200
Network Software Cannot Find Product on a Network	202
Product Does Not Appear in OS X Printer Window	203
Cannot Print Over a Network	203
Cannot Scan Over a Network	204
Solving Copying Problems	205
Product Makes Noise, But Nothing Copies	205
Product Makes Noise When It Sits for a While	206
Solving Paper Problems	206
Paper Feeding Problems	206
Paper Jam Problems Inside the Product	207
Document Jams in the Automatic Document Feeder	208
Paper Ejection Problems	211
Solving Problems Printing from a Computer	212
Nothing Prints	212
Product Icon Does Not Appear in Windows Taskbar	213
Error After Cartridge Replacement	214
Printing is Slow	214
Solving Page Layout and Content Problems	215
Inverted Image	216
Too Many Copies Print	216
Blank Pages Print	216
Incorrect Margins on Printout	217
Border Appears on Borderless Prints	217
Incorrect Characters Print	218
Incorrect Image Size or Position	219
Slanted Printout	219
Solving Print Quality Problems	220
White or Dark Lines in Printout	220
Blurry or Smeared Printout	221
Faint Printout or Printout Has Gaps	222
Grainy Printout	223
Incorrect Colors	224
Solving Scanning Problems	224
Scanning Software Does Not Operate Correctly	225
Cannot Start Epson Scan	225
Solving Scanned Image Quality Problems	226
Image Consists of a Few Dots Only	227
Line of Dots Appears in All Scanned Images	227
Straight Lines in an Image Appear Crooked	227
Image is Distorted or Blurry	228
Image Colors are Patchy at the Edges	228
Image is Too Dark	228
Back of Original Image Appears in Scanned Image	229
Ripple Patterns Appear in an Image	229
Scanned Image Colors Do Not Match Original Colors	229
Scan Area is Not Adjustable in Thumbnail Preview	230
Scanned Image Edges are Cropped	230
Solving Faxing Problems	230
Cannot Send or Receive Faxes	230
Cannot Receive Faxes with a Telephone Connected to Your Product	232
When to Uninstall Your Product Software	232
Uninstalling Product Software - Windows	232
Uninstalling Product Software - OS X	233
Where to Get Help	234
Technical Specifications	236
Windows System Requirements	236
OS X System Requirements	237
Scanning Specifications	237
Fax Specifications	238
Paper Specifications	239
Printable Area Specifications	239
Ink Cartridge Specifications	241
Dimension Specifications	242
Electrical Specifications	242
Environmental Specifications	243
Interface Specifications	243
Network Interface Specifications	243
Safety and Approvals Specifications	244
Notices	245
Important Safety Instructions	245
General Product Safety Instructions	245
Ink Cartridge Safety Instructions	247
Wireless Connection Safety Instructions	248
Telephone Equipment Safety Instructions	248
LCD Screen Safety Instructions	248
FCC Compliance Statement	249
Software Notice	251
Trademarks	254
Copyright Notice	254
libTIFF Software Acknowledgment	255
A Note Concerning Responsible Use of Copyrighted Materials	255
Default Delay Times for Power Management for Epson Products	256