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Epson WF-5190 Users Guide - Page 189

Paper Jam Problems in the Duplexer (Rear Cover), Solving Paper Problems

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6. Keep the cassette flat as you gently insert it. 7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Duplexer (Rear Cover) Paper Jam Problems Inside the Product Paper Jam Problems in the Duplexer (Rear Cover) If paper has jammed in the duplexer, follow the steps here to clear the jam. 1. Cancel the print job from your computer, if necessary. 189

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icons	13
Setting a Password and Locking the Control Panel	14
Entering Characters on the LCD Screen	15
Changing LCD Screen Language	16
Adjusting the Screen Contrast	17
Product Parts Locations	17
Printer Parts - Top	18
Printer Parts - Inside	19
Printer Parts - Back	20
Checking for Software Updates	20
Using Eco Mode	21
Changing the Eco Settings	21
Changing the Sleep Timer Settings	22
Changing the Power Off Timer Settings	23
Epson Connect Solutions for Smartphones, Tablets, and More	24
Using Epson Email Print	24
Using the Epson iPrint Mobile App	25
Using Epson Remote Print	25
Using AirPrint	26
Using Google Cloud Print	26
Wi-Fi or Wired Networking	28
Wi-Fi Infrastructure Mode Setup	28
Selecting Wireless Network Settings From the Control Panel	29
Wi-Fi Direct Mode Setup	31
Enabling Wi-Fi Direct Mode	32
Wi-Fi Protected Setup (WPS)	34
Using WPS to Connect to a Network	34
Printing a Network Status Sheet	35
Changing or Updating Network Connections	36
Accessing the Web Config Utility	36
Changing a USB Connection to a Wi-Fi Connection	37
Changing a Wi-Fi Connection to a Wired Network Connection	37
Connecting to a New Wi-Fi Router	38
Disabling Wi-Fi Features	38
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	40
Installing the Epson Universal Print Driver - Windows	40
Installing the PostScript (PS3) Printer Software - Windows	44
Installing the PostScript (PS3) Printer Software - OS X	44
Selecting PDL (Page Description Language) Settings	45
PDL Print Configuration Options	46
Selecting Printer Language and Interface Settings	48
Printer Language and Interface Options	49
Printing a PS3 (PostScript) Status Sheet	50
Loading Paper	52
Loading Paper for Documents in the Cassette	52
Loading Paper for Photos in the Cassette	56
Loading Paper and Envelopes in the Rear Paper Feed Slot	60
Paper Loading Capacity	65
Available Epson Papers	66
Paper or Media Type Settings - Printing Software	68
Selecting the Paper Settings for Each Source - Control Panel	69
Paper Type Settings - Control Panel	69
Selecting Default Paper Settings - Administrator	70
Selecting the Paper Source Settings - Administrator	70
Paper Source Settings Options	71
Selecting Universal Print Settings	72
Universal Print Settings Options	73
Installing and Enabling the Optional Second Paper Cassette	74
Installing the Optional Second Paper Cassette	74
Printing from a Computer	76
Printing with Windows	76
Selecting Basic Print Settings - Windows	76
Paper Source Options - Windows	79
Print Quality Options - Windows	79
Multi-Page Printing Options - Windows	79
Selecting Double-sided Printing Settings - Windows	80
Double-sided Printing Options - Windows	82
Print Density Adjustments - Windows	83
Selecting Additional Layout and Print Options - Windows	84
Custom Color Correction Options - Windows	86
Image Options and Additional Settings - Windows	87
Header/Footer Settings - Windows	88
Selecting a Printing Preset - Windows	89
Selecting Extended Settings - Windows	90
Printing Your Document or Photo - Windows	91
Selecting Default Print Settings - Windows	92
Changing the Language of the Printer Software Screens	93
Changing Automatic Update Options	94
Printing with OS X	95
Selecting Basic Print Settings - OS X	96
Paper Source Options - OS X	100
Print Quality Options - OS X	100
Print Options - OS X	100
Selecting Page Setup Settings - OS X	101
Selecting Print Layout Options - OS X	102
Selecting Double-sided Printing Settings - OS X	102
Double-sided Printing Options and Adjustments - OS X	104
Managing Color - OS X	104
Color Matching and Color Options - OS X	105
Selecting Printing Preferences - OS X	106
Printing Preferences - OS X	107
Printing Your Document or Photo - OS X	108
Checking Print Status - OS X	109
Printing with the Epson Universal Print Driver - Windows	109
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	110
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	111
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	114
Selecting Maintenance Options - Epson Universal Print Driver - Windows	116
Extended Settings - Epson Universal Print Driver - Windows	117
Selecting Default Print Settings - Epson Universal Print Driver - Windows	118
Locking Printer Settings - Epson Universal Print Driver - Windows	120
Epson Universal Print Driver Locked Setting Options	121
Adding Network Printers - Epson Universal Print Driver - Windows	122
Printing with the PostScript (PS3) Printer Software - Windows	125
Selecting Basic Print Settings - PostScript Printer Software - Windows	125
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	128
Selecting Default Print Settings - PostScript Printer Software - Windows	129
Printing with the PostScript (PS3) Printer Software - OS X	130
Selecting Basic Print Settings - PostScript Printer Software - OS X	131
Selecting Page Setup Settings - PostScript Printer Software - OS X	136
Selecting Print Layout Options - PostScript Printer Software - OS X	137
Sizing Printed Images - PostScript Printer Software - OS X	138
Managing Color - PostScript Printer Software - OS X	138
Printing Your Document or Photo - PostScript Printer Software - OS X	139
Checking Print Status - PostScript Printer Software - OS X	140
Cancelling Printing Using a Product Button	141
Replacing Ink Cartridges and Maintenance Boxes	142
Check Cartridge and Maintenance Box Status	142
Checking Cartridge Status on the LCD Screen	143
Checking Cartridge and Maintenance Box Status with Windows	143
Checking Cartridge and Maintenance Box Status with OS X	146
Purchase Epson Ink Cartridges and Maintenance Box	148
Ink Cartridge and Maintenance Box Part Numbers	148
Removing and Installing Ink Cartridges	149
Printing with Black Ink and Expended Color Cartridges	153
Printing with Expended Color Cartridges - Windows	153
Printing with Expended Color Cartridges - OS X	154
Conserving Low Black Ink with Windows	155
Replacing the Maintenance Box	156
Adjusting Print Quality	159
Print Head Maintenance	159
Print Head Nozzle Check	159
Checking the Nozzles Using the Product Control Panel	160
Checking the Nozzles Using a Computer Utility	161
Print Head Cleaning	163
Cleaning the Print Head Using the Product Control Panel	164
Cleaning the Print Head Using a Computer Utility	165
Print Head Alignment	167
Aligning the Print Head Using the Product Control Panel	168
Aligning the Print Head Using a Computer Utility	169
Making Precise Alignment Adjustments	171
Cleaning the Paper Guide	171
Cleaning and Transporting Your Product	173
Cleaning the Product	173
Transporting Your Product	173
Solving Problems	175
Product Status Messages	175
Running a Product Check	176
Resetting Control Panel Defaults	178
Solving Setup Problems	179
Noise After Ink Installation	179
Software Installation Problems	179
Solving Network Problems	180
Product Cannot Connect to a Wireless Router or Access Point	180
Network Software Cannot Find Product on a Network	182
Product Does Not Appear in OS X Printer Window	183
Cannot Print Over a Network	183
Solving Paper Problems	184
Paper Feeding Problems	185
Paper Jam Problems Inside the Product	186
Paper Jam Problems in the Cassette	187
Paper Jam Problems in the Duplexer (Rear Cover)	189
Paper Ejection Problems	192
Solving PCL/PostScript Problems	192
Nothing Prints Using the PCL/Postscript Printer Software	192
Settings Are Missing from the PCL or PostScript Printer Software	193
Printing a PS3 (PostScript) Status Sheet	193
Solving Problems Printing from a Computer	193
Nothing Prints	193
Product Icon Does Not Appear in Windows Taskbar	194
Printing is Slow	195
Solving Page Layout and Content Problems	196
Inverted Image	196
Too Many Copies Print	197
Blank Pages Print	197
Incorrect Margins on Printout	197
Incorrect Characters Print	198
Incorrect Image Size or Position	198
Slanted Printout	199
Solving Print Quality Problems	199
White or Dark Lines in Printout	200
Blurry or Smeared Printout	200
Faint Printout or Printout Has Gaps	202
Grainy Printout	203
Incorrect Colors	204
Uninstall Your Product Software	204
Uninstalling Printing Software - Standard Epson Printer Software - Windows	205
Uninstalling Product Software - OS X	205
Where to Get Help	206
Technical Specifications	208
Windows System Requirements	208
OS X System Requirements	209
Printing Specifications	209
Paper Specifications	210
Printable Area Specifications	211
Ink Cartridge Specifications	212
Dimension Specifications	213
Electrical Specifications	213
Environmental Specifications	214
Interface Specifications	214
Network Interface Specifications	214
Safety and Approvals Specifications	216
PS3 Mode Fonts	216
PCL5 Mode Fonts (Bitstream)	218
PCL6 Mode Fonts (Bitstream)	221
PCL Mode Fonts (URW)	223
Symbol Sets	225
Notices	233
Important Safety Instructions	233
General Printer Safety Instructions	233
Ink Cartridge Safety Instructions	235
LCD Screen Safety Instructions	235
Wireless Connection Safety Instructions	236
FCC Compliance Statement	236
Software Notice	237
Trademarks	285
Copyright Notice	286
libTIFF Software Acknowledgment	286
A Note Concerning Responsible Use of Copyrighted Materials	287
Default Delay Times for Power Management for Epson Products	287