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Epson WorkForce WF-2830 Users Guide - Page 265

Cannot Receive Faxes with a Telephone Connected to Your Product, Parent topic, Related tasks, Manual

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product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.) • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter. • Make sure you installed the FAX driver for your product and that it is not paused. • Try lowering your product's fax speed setting. • Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Selecting the Line Type Selecting Advanced Fax Settings Receiving Faxes Automatically Printing Fax Reports Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: • Make sure your telephone is connected to your product's EXT port. • Make sure the Receive Mode is set to Manual. 265

Section	Page
Contents	3
Product Basics	14
Product Parts Locations	14
Product Parts - Front and Top	15
Product Parts - Inside	16
Product Parts - Back	18
Using the Control Panel	18
Control Panel Buttons and Lights	19
Adjusting Control Panel Position	20
The LCD Screen	21
Status Icon Information	21
Entering Characters on the LCD Screen	22
Selecting the Date and Time	22
Changing LCD Screen Language	23
Adjusting Control Panel Sounds	24
Preventing PC Connection via USB	25
Using Power Saving Settings	26
Changing the Sleep Timer Settings	26
Changing the Power Off Timer Settings	26
Epson Connect Solutions for Smartphones, Tablets, and More	27
Setting Up Epson Connect Services	28
Using Epson Email Print	28
Using the Epson iPrint Mobile App	29
Using Epson Remote Print	29
Voice-activated Printing	30
Using AirPrint	31
Using Google Cloud Print	31
Setting Up Google Cloud Print on a Chromebook	32
Android Printing Using the Epson Print Enabler	33
Using Fire OS Printing	34
Using Windows 10 Mobile Printing	34
Using Epson Print and Scan App with Windows Tablets	35
Wi-Fi or Wired Networking	36
Network Security Recommendations	36
Wi-Fi Infrastructure Mode Setup	37
Selecting Wireless Network Settings from the Control Panel	38
Wi-Fi Direct Mode Setup	40
Enabling Wi-Fi Direct Mode	40
Wi-Fi Protected Setup (WPS)	42
Using WPS to Connect to a Network	42
Printing a Network Status Sheet	43
Printing a Network Connection Report	44
Network Connection Report Codes and Messages	45
Changing or Updating Network Connections	51
Accessing the Web Config Utility	51
Changing a USB Connection to a Wi-Fi Connection	52
Changing a Wi-Fi Connection to a Wired Network Connection	52
Connecting to a New Wi-Fi Router	53
Disabling Wi-Fi Features	53
Loading Paper	55
Loading Paper in the Rear Feed	55
Paper Loading Capacity	59
Double-sided Printing Capacity	59
Borderless Paper Type Compatibility	60
Compatible Epson Papers	61
Paper or Media Type Settings - Printing Software	63
Selecting the Paper Settings for Each Source - Control Panel	63
Paper Type Settings - Control Panel	64
Selecting the Default Paper Source Settings	65
Paper Source Settings Options	66
Placing Originals on the Product	67
Placing Originals on the Scanner Glass	67
Placing Originals in the Automatic Document Feeder	68
ADF Original Document Specifications	71
Copying	73
Copying Documents or Photos	73
Copying Options	75
Printing from a Computer	77
Printing with Windows	77
Selecting Basic Print Settings - Windows	78
Print Quality Options - Windows	80
Multi-Page Printing Options - Windows	80
Selecting Double-sided Printing Settings - Windows	81
Double-sided Printing Options - Windows	84
Print Density Adjustments - Windows	84
Selecting Additional Layout and Print Options - Windows	85
Custom Color Correction Options - Windows	87
Image Options and Additional Settings - Windows	88
Header/Footer Settings - Windows	89
Selecting a Printing Preset - Windows	90
Selecting Extended Settings - Windows	91
Extended Settings - Windows	93
Printing Your Document or Photo - Windows	94
Locking Printer Settings - Windows	95
Locked Setting Options	97
Selecting Default Print Settings - Windows	98
Changing the Language of the Printer Software Screens	99
Changing Automatic Update Options	100
Printing with the Built-in Epson Driver - Windows 10 S	101
Selecting Print Settings - Windows 10 S	101
Printing on a Mac	105
Selecting Basic Print Settings - Mac	106
Print Quality Options - Mac	109
Print Options - Mac	110
Selecting Page Setup Settings - Mac	110
Selecting Print Layout Options - Mac	111
Selecting Double-sided Printing Settings - Mac	112
Double-sided Printing Options and Adjustments - Mac	113
Managing Color - Mac	114
Color Matching and Color Options - Mac	115
Selecting Printing Preferences - Mac	116
Printing Preferences - Mac	117
Printing Your Document or Photo - Mac	117
Checking Print Status - Mac	118
Printing From a Chromebook	119
Cancelling Printing Using a Product Button	120
Scanning	121
Starting a Scan	121
Starting a Scan Using the Product Control Panel	121
Setting Up a WSD Port (Windows 7/Windows Vista)	123
Changing Default Scan Job Settings	124
Starting a Scan Using the Epson Scan 2 Icon	124
Starting a Scan from a Scanning Program	127
Starting a Scan from a Smart Device	129
Scanning in Epson Scan 2	129
Additional Scanning Settings - Main Settings Tab	132
Additional Scanning Settings - Advanced Settings Tab	132
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	134
Image Format Options	135
Scan Resolution Guidelines	136
Faxing	137
Connecting a Telephone or Answering Machine	137
Setting Up Fax Features	140
Setting Up Basic Fax Features	141
Using the Fax Setup Wizard	141
Selecting the Line Type	143
Setting the Number of Rings to Answer	144
Selecting Advanced Fax Settings	144
Basic Settings - Fax	145
Receive Settings - Fax	147
Report Settings - Fax	148
Security Settings - Fax	149
Setting Up the Fax Utility - Windows	149
Setting Up Fax Features Using the Fax Utility - Mac	151
Setting Up Contacts and Contact Groups	152
Setting Up Contacts Using the Product Control Panel	153
Creating a Contact	153
Editing or Deleting a Contact	155
Creating a Contact Group	156
Editing or Deleting a Contact Group	158
Importing Contacts Using the Fax Utility - Windows	159
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	162
Sending Faxes	164
Sending Faxes from the Product Control Panel	164
Sending a Fax Using the Keypad, Contact List, or History	164
Fax Sending Options	166
Sending a Fax at a Specified Time	168
Sending Faxes Using the Fax Utility - Windows	169
Sending Faxes Using the Fax Utility - Mac	171
Receiving Faxes	174
Fax Reception	174
Receiving Faxes Automatically	175
Receiving Faxes Manually	175
Receiving a Fax by Polling	176
Selecting Received Fax Options Using the Fax Utility - Windows	177
Checking Fax Status	179
Printing Fax Reports	180
Fax Report Options	180
Replacing Ink Cartridges and Maintenance Boxes	182
Check Cartridge and Maintenance Box Status	182
Checking Cartridge and Maintenance Box Status on the LCD Screen	182
Checking Cartridge and Maintenance Box Status - Windows	183
Checking Cartridge and Maintenance Box Status - Mac	186
Purchase Epson Ink Cartridges and Maintenance Box	187
Ink Cartridge and Maintenance Box Part Numbers	187
Removing and Installing Ink Cartridges	188
Printing with Black Ink and Expended Color Cartridges	193
Printing with Expended Color Cartridges - Control Panel	194
Printing with Expended Color Cartridges - Windows	194
Printing with Expended Color Cartridges - Mac	195
Conserving Low Black Ink with Windows	197
Maintenance Box Replacement	197
Adjusting Print Quality	199
Print Head Maintenance	199
Print Head Nozzle Check	199
Checking the Nozzles Using the Product Control Panel	200
Checking the Nozzles Using a Computer Utility	202
Print Head Cleaning	203
Cleaning the Print Head Using the Product Control Panel	204
Cleaning the Print Head Using a Computer Utility	205
Aligning the Print Head Using the Product Control Panel	207
Cleaning the Paper Guide	209
Cleaning and Transporting Your Product	211
Cleaning Your Product	211
Cleaning the Print Head Path	214
Transporting Your Product	216
Solving Problems	220
Checking for Software Updates	220
Viewing Help Topics	221
Product Status Messages	222
Running a Product Check	223
Resetting Control Panel Defaults	225
Solving Setup Problems	225
Product Does Not Turn On or Off	226
Noise After Ink Installation	226
Software Installation Problems	226
Solving Network Problems	227
Product Cannot Connect to a Wireless Router or Access Point	227
Network Software Cannot Find Product on a Network	229
Product Does Not Appear in Mac Printer Window	230
Wireless Network Connection is Unstable on a Mac	231
Cannot Print Over a Network	231
Cannot Scan Over a Network	232
Solving Copying Problems	233
Product Makes Noise, But Nothing Copies	234
Product Makes Noise When It Sits for a While	234
Originals Do Not Feed From the Automatic Document Feeder	234
Solving Paper Problems	235
Paper Feeding Problems	235
Paper Jam Problems Inside the Product	237
Paper Jam Problems in the Rear Cover	239
Document Jams in the Automatic Document Feeder	241
Paper Ejection Problems	244
Solving Problems Printing from a Computer	245
Nothing Prints	245
Product Icon Does Not Appear in Windows Taskbar	246
Printing is Slow	247
Solving Page Layout and Content Problems	248
Inverted Image	249
Too Many Copies Print	249
Blank Pages Print	249
Incorrect Margins on Printout	250
Incorrect Characters Print	250
Incorrect Image Size or Position	250
Slanted Printout	251
Solving Print Quality Problems	251
White or Dark Lines in Printout	252
Blurry or Smeared Printout	253
Faint Printout or Printout Has Gaps	254
Grainy Printout	255
Incorrect Colors	256
Solving Scanning Problems	257
Scanning Software Does Not Operate Correctly	257
Cannot Start Epson Scan 2	257
Scanning is Slow	258
Cannot Save a Scan to a Shared Folder Over a Network	259
Solving Scanned Image Quality Problems	260
Image Consists of a Few Dots Only	261
Line of Dots Appears in All Scanned Images	261
Straight Lines in an Image Appear Crooked	261
Image is Distorted or Blurry	262
Image Colors are Patchy at the Edges	262
Image is Too Dark	262
Back of Original Image Appears in Scanned Image	262
Ripple Patterns Appear in an Image	263
Scanned Image Colors Do Not Match Original Colors	263
Scanned Image Edges are Cropped	264
Solving Faxing Problems	264
Cannot Send or Receive Faxes	264
Cannot Receive Faxes with a Telephone Connected to Your Product	265
Fax Memory Full Error Appears	266
Sent Fax is Received in an Incorrect Size	266
Received Fax is Not Printed	267
Uninstall Your Product Software	267
Uninstalling Product Software - Windows	267
Uninstalling Product Software - Mac	268
Where to Get Help	269
Technical Specifications	271
Windows System Requirements	271
Mac System Requirements	272
Paper Specifications	272
Printable Area Specifications	273
Automatic Document Feeder (ADF) Specifications	275
Scanning Specifications	276
Fax Specifications	277
Ink Cartridge Specifications	277
Dimension Specifications	278
Electrical Specifications	278
Environmental Specifications	279
Interface Specifications	279
Network Interface Specifications	279
Safety and Approvals Specifications	280
Notices	282
Important Safety Instructions	282
General Product Safety Instructions	282
Ink Cartridge Safety Instructions	284
LCD Screen Safety Instructions	285
Wireless Connection Safety Instructions	285
Telephone Equipment Safety Instructions	286
Important Privacy Notice (Printer Serial Number)	286
FCC Compliance Statement	286
Binding Arbitration and Class Waiver	289
Trademarks	292
Copyright Notice	293
libTIFF Software Acknowledgment	293
A Note Concerning Responsible Use of Copyrighted Materials	294
Default Delay Times for Power Management for Epson Products	294

Match case Limit results 1 per page

265

product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop

the first digit of a fax number.)

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• Make sure you installed the FAX driver for your product and that it is not paused.

• Try lowering your product's fax speed setting.

• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a

color fax.

• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to

prevent disruption of incoming faxes.

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.

Contact your service provider for assistance.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic:

Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Using the Fax Setup Wizard

Selecting the Line Type

Selecting Advanced Fax Settings

Receiving Faxes Automatically

Printing Fax Reports

Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:

• Make sure your telephone is connected to your product's

EXT

port.

• Make sure the Receive Mode is set to

Manual