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Epson WorkForce WF-2860 Users Guide - Page 275

Line Type, Parent topic, Related references, Related tasks, Solving Faxing Problems

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• Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • Check the Line Type setting and set it to PBX. If your phone system requires an external access code to reach an outside line, register the code to the product and add a # (hash) to the beginning of the phone number when dialing. • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter. • Try lowering your product's fax speed setting. • Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance. • Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot receive faxes. • If you cannot send faxes at a specified time, make sure the date and time are set correctly on the product. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Related tasks Loading Paper in the Cassette Saving and Viewing Received Faxes Selecting the Date and Time 275

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	15
The LCD Screen	16
Status Icon Information	16
Navigating the LCD Screen	18
Entering Characters on the LCD Screen	19
Viewing Animations	20
Selecting the Date and Time	22
Changing LCD Screen Language	23
Adjusting Control Panel Sounds	24
Adjusting the Screen Brightness	25
Turning Off the Operation Time Out Setting	26
Product Parts Locations	27
Product Parts - Front	28
Product Parts - Inside	29
Product Parts - Back	30
Using Power Saving Settings	31
Changing the Sleep Timer Settings	31
Changing the Power Off Timer Settings	32
Epson Connect Solutions for Smartphones, Tablets, and More	33
Setting Up Epson Connect Services	34
Using Epson Email Print	36
Using the Epson iPrint Mobile App	36
Using Epson Remote Print	37
Using Epson Scan to Cloud	37
Using AirPrint	38
Using Google Cloud Print	39
Setting Up Google Cloud Print on a Chromebook	40
Android Printing Using the Epson Print Enabler	41
Using Fire OS Printing	41
Using Windows 10 Mobile Printing	42
Using Epson Print and Scan App with Windows Tablets	42
Using the Mopria Print Service	43
Printing and Scanning with NFC from Your Android Device	44
Wi-Fi or Wired Networking	46
Network Security Recommendations	46
Wi-Fi Infrastructure Mode Setup	47
Selecting Wireless Network Settings from the Control Panel	48
Wi-Fi Direct Mode Setup	51
Enabling Wi-Fi Direct Mode	51
Wi-Fi Protected Setup (WPS)	53
Using WPS to Connect to a Network	53
Printing a Network Status Sheet	54
Changing or Updating Network Connections	55
Accessing the Web Config Utility	56
Changing a USB Connection to a Wi-Fi Connection	56
Changing a Wi-Fi Connection to a Wired Network Connection	56
Connecting to a New Wi-Fi Router	57
Disabling Wi-Fi Features	57
Loading Paper	59
Loading Paper in the Cassette	59
Paper Loading Capacity	63
Double-sided Printing Capacity	64
Available Epson Papers	66
Borderless Paper Type Compatibility	67
Paper or Media Type Settings - Printing Software	68
Selecting the Default Printer Settings	69
Printer Settings Options	70
Selecting the Paper Settings - Control Panel	72
Paper Type Settings - Control Panel	73
Placing Originals on the Product	75
Placing Originals on the Scanner Glass	75
Placing Originals in the Automatic Document Feeder	76
Copying	80
Copying Documents or Photos	80
Copying Options	81
Printing from a Computer	83
Printing with Windows	83
Selecting Basic Print Settings - Windows	84
Print Quality Options - Windows	86
Multi-Page Printing Options - Windows	86
Selecting Double-sided Printing Settings - Windows	87
Double-sided Printing Options - Windows	89
Print Density Adjustments - Windows	90
Selecting Additional Layout and Print Options - Windows	91
Custom Color Correction Options - Windows	93
Image Options and Additional Settings - Windows	94
Header/Footer Settings - Windows	95
Selecting a Printing Preset - Windows	96
Selecting Extended Settings - Windows	97
Extended Settings - Windows	98
Printing Your Document or Photo - Windows	99
Checking Print Status - Windows	101
Locking Printer Settings - Windows	101
Locked Setting Options	102
Selecting Default Print Settings - Windows	103
Changing the Language of the Printer Software Screens	104
Changing Automatic Update Options	106
Printing with the Built-in Epson Driver - Windows 10 S	106
Selecting Print Settings - Windows 10 S	107
Printing on a Mac	111
Selecting Basic Print Settings - Mac	112
Print Quality Settings - Mac	116
Print Options - Mac	116
Selecting Page Setup Settings - Mac	117
Selecting Print Layout Options - Mac	118
Selecting Double-sided Printing Settings - Mac	119
Double-sided Printing Options and Adjustments - Mac	120
Managing Color - Mac	121
Color Matching and Color Options - Mac	122
Selecting Printing Preferences - Mac	123
Printing Preferences - Mac	124
Printing Your Document or Photo - Mac	125
Checking Print Status - Mac	126
Printing From a Chromebook	126
Cancelling Printing Using a Product Button	128
Scanning	129
Starting a Scan	129
Starting a Scan Using the Product Control Panel	129
Scanning to a Connected Computer	130
Scanning to the Cloud	133
Scanning Using Web Services for Devices (WSD) - Windows	134
Control Panel Scanning Options	135
Changing Default Scan Job Settings	136
Starting a Scan Using the Epson Scan 2 Icon	137
Starting a Scan from a Scanning Program	139
Starting a Scan from a Smart Device	141
Scanning in Epson Scan 2	141
Additional Scanning Settings - Main Settings Tab	144
Additional Scanning Settings - Advanced Settings Tab	145
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	146
Image Format Options	147
Scan Resolution Guidelines	148
Faxing	149
Connecting a Telephone or Answering Machine	149
Setting Up Fax Features	152
Setting Up Basic Fax Features	152
Using the Fax Setup Wizard	153
Selecting the Line Type	155
Setting the Number of Rings to Answer	155
Selecting Advanced Fax Settings	156
Receive Settings - Fax	157
Report Settings - Fax	159
Basic Settings - Fax	159
Security Settings - Fax	161
Setting Up the Fax Utility - Windows	162
Setting Up Fax Features Using the Fax Utility - Mac	164
Setting Up Contacts and Contact Groups	165
Setting Up Contacts Using the Product Control Panel	166
Creating a Contact	166
Editing or Deleting a Contact	168
Creating a Contact Group	169
Editing or Deleting a Contact Group	171
Importing Contacts Using the Fax Utility - Windows	172
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	175
Sending Faxes	177
Sending Faxes from the Product Control Panel	177
Sending a Fax Using the Control Panel	177
Fax Sending Options	179
Sending a Fax at a Specified Time	181
Dialing Fax Numbers from a Connected Telephone	182
Sending Faxes Using the Fax Utility - Windows	183
Sending Faxes Using the Fax Utility - Mac	185
Receiving Faxes	188
Fax Reception	188
Receiving Faxes Automatically	189
Receiving Faxes Manually	189
Receiving a Fax by Polling	190
Saving and Viewing Received Faxes	191
Selecting Received Fax Options Using the Fax Utility - Windows	192
Checking Fax Status	195
Printing Fax Reports	196
Fax Report Options	196
Replacing Ink Cartridges and Maintenance Boxes	198
Check Cartridge and Maintenance Box Status	198
Checking Cartridge and Maintenance Box Status on the LCD Screen	198
Checking Cartridge and Maintenance Box Status - Windows	199
Checking Cartridge and Maintenance Box Status - Mac	202
Purchase Epson Ink Cartridges and Maintenance Box	203
Ink Cartridge and Maintenance Box Part Numbers	203
Removing and Installing Ink Cartridges	204
Printing with Black Ink and Expended Color Cartridges	210
Printing with Expended Color Cartridges - Control Panel	210
Printing with Expended Color Cartridges - Windows	210
Printing with Expended Color Cartridges - Mac	211
Conserving Low Black Ink with Windows	213
Maintenance Box Replacement	213
Adjusting Print Quality	215
Print Head Maintenance	215
Print Head Nozzle Check	215
Checking the Nozzles Using the Product Control Panel	216
Checking the Nozzles Using a Computer Utility	218
Print Head Cleaning	220
Cleaning the Print Head Using the Product Control Panel	221
Cleaning the Print Head Using a Computer Utility	222
Aligning the Print Head Using the Product Control Panel	225
Cleaning the Paper Guide	227
Viewing Product Status Information	228
Cleaning and Transporting Your Product	230
Cleaning Your Product	230
Cleaning the Paper Rollers	233
Cleaning the Print Head Path	235
Transporting Your Product	238
Solving Problems	241
Checking for Software Updates	241
Product Status Messages	242
Running a Product Check	245
Resetting Control Panel Defaults	246
Solving Setup Problems	247
Product Does Not Turn On or Off	247
Noise After Ink Installation	247
Software Installation Problems	248
Solving Network Problems	248
Product Cannot Connect to a Wireless Router or Access Point	249
Network Software Cannot Find Product on a Network	250
Product Does Not Appear in Mac Printer Window	251
Cannot Print Over a Network	252
Cannot Scan Over a Network	252
Solving Copying Problems	253
Product Makes Noise, But Nothing Copies	254
Product Makes Noise When It Sits for a While	254
Solving Paper Problems	254
Paper Feeding Problems	254
Paper Jams Inside the Product	255
Paper Ejection Problems	255
Solving Problems Printing from a Computer	256
Nothing Prints	256
Product Icon Does Not Appear in Windows Taskbar	257
Printing is Slow	257
Solving Page Layout and Content Problems	259
Inverted Image	259
Too Many Copies Print	260
Blank Pages Print	260
Incorrect Margins on Printout	261
Border Appears on Borderless Prints	261
Incorrect Characters Print	262
Incorrect Image Size or Position	263
Slanted Printout	263
Solving Print Quality Problems	264
White or Dark Lines in Printout	264
Blurry or Smeared Printout	265
Faint Printout or Printout Has Gaps	266
Grainy Printout	267
Incorrect Colors	268
Solving Scanning Problems	268
Scanning Software Does Not Operate Correctly	269
Cannot Start Epson Scan 2	269
Scanning is Slow	270
Solving Scanned Image Quality Problems	270
Image Consists of a Few Dots Only	271
Line of Dots Appears in All Scanned Images	271
Straight Lines in an Image Appear Crooked	271
Image is Distorted or Blurry	272
Image Colors are Patchy at the Edges	272
Image is Too Dark	272
Back of Original Image Appears in Scanned Image	273
Ripple Patterns Appear in an Image	273
Scanned Image Colors Do Not Match Original Colors	273
Scanned Image Edges are Cropped	274
Solving Faxing Problems	274
Cannot Send or Receive Faxes	274
Cannot Receive Faxes with a Telephone Connected to Your Product	276
Fax Memory Full Error Appears	276
Sent Fax Quality is Poor	277
Sent Fax is Received in an Incorrect Size	277
Received Fax Quality is Poor	278
Received Fax is Not Printed	278
Uninstall Your Product Software	279
Uninstalling Product Software - Windows	279
Uninstalling Product Software - Mac	280
Where to Get Help	281
Technical Specifications	282
Windows System Requirements	282
Mac System Requirements	283
Paper Specifications	283
Printable Area Specifications	284
Scanning Specifications	286
Automatic Document Feeder (ADF) Specifications	287
Fax Specifications	287
Ink Cartridge Specifications	288
Dimension Specifications	289
Electrical Specifications	289
Environmental Specifications	290
Interface Specifications	290
Network Interface Specifications	290
Safety and Approvals Specifications	291
Notices	293
Important Safety Instructions	293
General Product Safety Instructions	293
Ink Cartridge Safety Instructions	295
Wireless Connection Safety Instructions	296
LCD Screen Safety Instructions	296
Telephone Equipment Safety Instructions	297
Important Privacy Notice (Printer Serial Number)	297
FCC Compliance Statement	297
Binding Arbitration and Class Waiver	300
Trademarks	303
Copyright Notice	304
libTIFF Software Acknowledgment	304
A Note Concerning Responsible Use of Copyrighted Materials	305
Default Delay Times for Power Management for Epson Products	305

Match case Limit results 1 per page

275

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• Check the

Line Type

setting and set it to

PBX

. If your phone system requires an external access code

to reach an outside line, register the code to the product and add a # (hash) to the beginning of the

phone number when dialing.

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• Try lowering your product's fax speed setting.

• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a

color fax.

• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to

prevent disruption of incoming faxes.

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.

Contact your service provider for assistance.

• Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot

receive faxes.

• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the

product.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic:

Solving Faxing Problems

Related references

Basic Settings - Fax

Related tasks

Loading Paper in the Cassette

Saving and Viewing Received Faxes

Selecting the Date and Time