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Epson XP-4200 Users Guide - Page 203

Product Does Not Appear in Mac Printer Window, Solving Network Problems

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4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • Try accessing any website from your computer to make sure that your computer's network settings are correct. If you cannot access any website, there is a problem on the computer. Check the network connection of the computer. See the documentation provided with the computer for details. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related references Status Icon Information Related tasks Printing a Network Connection Report Related topics Wi-Fi Networking Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router. 203

Section	Page
Contents	3
Product Basics	12
Product Parts Locations	12
Product Parts - Front	13
Product Parts - Inside	14
Product Parts - Back	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
The LCD Screen	17
Status Icon Information	17
Entering Characters on the LCD Screen	19
Viewing Animations	19
Changing LCD Screen Language	20
Using Power Saving Settings	20
Changing the Sleep Timer Settings	20
Changing the Power Off Timer Settings	20
Using the Epson Smart Panel Mobile App	21
Voice-activated Printing	21
Epson Connect Solutions for Smartphones, Tablets, and More	22
Setting Up Epson Connect Services	23
Using Epson Email Print	23
Using Epson Remote Print	23
Using Epson Scan to Cloud	24
Using AirPrint	25
Setting Up Printing on a Chromebook	26
Android Printing Using the Epson Print Enabler	26
Using Windows 10 Mobile Printing	26
Using Epson Print and Scan App with Windows Tablets	27
Using the Mopria Print Service	27
Wi-Fi Networking	29
Network Security Recommendations	29
Wi-Fi Infrastructure Mode Setup	30
Selecting Wireless Network Settings from the Control Panel	31
Wi-Fi Direct Mode Setup	33
Enabling Wi-Fi Direct (Simple AP) Mode	34
Wi-Fi Protected Setup (WPS)	35
Using WPS to Connect to a Network	35
Printing a Network Status Sheet	36
Printing a Network Connection Report	36
Network Connection Report Codes and Messages	37
Changing or Updating Network Connections	43
Accessing the Web Config Utility	43
Changing a USB Connection to a Wi-Fi Connection	44
Connecting to a New Wi-Fi Router	44
Disabling Wi-Fi Features	45
Disabling Wi-Fi Direct (Simple AP) Mode	46
Loading Paper	47
Loading Paper in the Rear Paper Feeder	47
Paper Loading Capacity	51
Double-sided Printing Capacity	53
Borderless Paper Type Compatibility	54
Compatible Epson Papers	55
Turning Off the Paper Setting Alert	57
Selecting the Paper Settings - Control Panel	57
Paper Type Settings - Control Panel	58
Paper or Media Type Settings - Printing Software	58
Placing Originals on the Product	60
Placing Originals on the Scanner Glass	60
Copying	63
Copying Documents or Photos	63
Copying Books, ID Cards, or Borderless Photos	64
Copying Options	65
Printing from a Computer	67
Printing with Windows	67
Selecting Basic Print Settings - Windows	68
Print Quality Options - Windows	70
Multi-Page Printing Options - Windows	71
Selecting Double-sided Printing Settings - Windows	71
Double-sided Printing Options - Windows	74
Print Density Adjustments - Windows	75
Selecting Additional Layout and Print Options - Windows	76
Custom Color Correction Options - Windows	78
Image Options and Additional Settings - Windows	79
Header/Footer Settings - Windows	80
Selecting a Printing Preset - Windows	81
Selecting Extended Settings - Windows	82
Extended Settings - Windows	84
Printing Your Document or Photo - Windows	85
Checking Print Status - Windows	87
Selecting Default Print Settings - Windows	87
Changing the Language of the Printer Software Screens	88
Changing Automatic Update Options	89
Printing with the Built-in Epson Driver - Windows 10 S	90
Selecting Print Settings - Windows 10 S	91
Printing on a Mac	94
Selecting Basic Print Settings - Mac	95
Print Quality Settings - Mac	99
Print Options - Mac	99
Selecting Page Setup Settings - Mac	100
Selecting Print Layout Options - Mac	101
Selecting Double-sided Printing Settings - Mac	102
Double-sided Printing Options and Adjustments - Mac	103
Managing Color - Mac	104
Color Matching and Color Options - Mac	105
Selecting Printing Preferences - Mac	106
Printing Preferences - Mac	107
Printing Your Document or Photo - Mac	108
Checking Print Status - Mac	109
Printing from a Smartphone or Tablet	109
Printing with Epson Photo+	110
Cancelling Printing Using a Product Button	110
Scanning	111
Starting a Scan	111
Starting a Scan Using the Product Control Panel	111
Scanning to a Connected Computer	112
Scanning to the Cloud	113
Setting Up a WSD Port (Windows 7/Windows Vista)	114
Control Panel Scanning Options	115
Starting a Scan Using Epson ScanSmart	116
Starting a Scan Using the Epson Scan 2 Icon	117
Starting a Scan from a Scanning Program	120
Starting a Scan from a Smartphone or Tablet	122
Scanning a Document in Epson ScanSmart	122
Saving a Scan	125
Attaching a Scan to Email	126
Sending a Scan to a Cloud Service	127
Printing a Scan	128
Selecting Epson ScanSmart Settings	130
Changing the Epson Product	130
Changing the Scan Settings	131
Changing the File Name Settings	133
Changing the Save Settings	134
Save Settings	136
Customizing Action Icons	138
Scanning in Epson Scan 2	139
Additional Scanning Settings - Main Settings Tab	142
Additional Scanning Settings - Advanced Settings Tab	143
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	144
Image Format Options	145
Scan Resolution Guidelines	146
Replacing Ink Cartridges and Maintenance Boxes	147
Ink Safety Precautions	147
Check Cartridge and Maintenance Box Status	149
Checking Cartridge and Maintenance Box Status on the LCD Screen	149
Checking Cartridge and Maintenance Box Status - Windows	150
Checking Cartridge and Maintenance Box Status - Mac	153
Purchase Epson Ink Cartridges and Maintenance Box	154
Ink Cartridge and Maintenance Box Part Numbers	154
Removing and Installing Ink Cartridges	155
Printing with Black Ink and Expended Color Cartridges	161
Printing with Expended Color Cartridges - Control Panel	161
Printing with Expended Color Cartridges - Windows	162
Printing with Expended Color Cartridges - Mac	162
Conserving Low Black Ink with Windows	164
Replacing the Maintenance Box	165
Adjusting Print Quality	169
Print Head Maintenance	169
Print Head Nozzle Check	169
Checking the Nozzles Using the Product Control Panel	170
Checking the Nozzles Using a Computer Utility	172
Print Head Cleaning	174
Cleaning the Print Head Using the Product Control Panel	174
Cleaning the Print Head Using a Computer Utility	176
Power Cleaning	179
Power Cleaning Using the Product Control Panel	179
Power Cleaning Using a Computer Utility	180
Aligning the Print Head Using the Product Control Panel	182
Cleaning the Paper Guide	182
Cleaning and Transporting Your Product	185
Cleaning Your Product	185
Cleaning the Print Head Path	185
Transporting Your Product	188
Solving Problems	193
Checking for Software Updates	193
Product Status Messages	194
Running a Product Check	197
Resetting Control Panel Defaults	197
Solving Setup Problems	198
Product Does Not Turn On or Off	199
Noise After Ink Installation	199
Software Installation Problems	199
Solving Network Problems	200
Product Cannot Connect to a Wireless Router or Access Point	200
Network Software Cannot Find Product on a Network	202
Product Does Not Appear in Mac Printer Window	203
Cannot Print Over a Network	204
Cannot Scan Over a Network	205
Wireless Network Connection is Unstable on a Mac	206
Solving Copying Problems	207
Product Makes Noise, But Nothing Copies	207
Product Makes Noise When It Sits for a While	207
Solving Paper Problems	207
Paper Feeding Problems	208
Paper Jam Problems Inside the Product	209
Paper Jam Problems in the Rear Cover	212
Paper Ejection Problems	213
Solving Problems Printing from a Computer	213
Nothing Prints	214
Product Icon Does Not Appear in Windows Taskbar	215
Printing is Slow	216
Solving Page Layout and Content Problems	218
Inverted Image	218
Too Many Copies Print	219
Blank Pages Print	219
Incorrect Margins on Printout	220
Border Appears on Borderless Prints	220
Incorrect Characters Print	221
Incorrect Image Size or Position	221
Slanted Printout	222
Solving Print Quality Problems	223
White or Dark Lines in Printout	223
Blurry or Smeared Printout	224
Faint Printout or Printout Has Gaps	225
Grainy Printout	226
Incorrect Colors	227
Solving Scanning Problems	228
Scanning Software Does Not Operate Correctly	228
Cannot Start Epson Scan 2	229
Scanning is Slow	230
Cannot Send Scans to a Cloud Service	230
Solving Scanned Image Quality Problems	230
Scanned Image Quality Problems	231
Image Consists of a Few Dots Only	232
Line of Dots Appears in All Scanned Images	233
Straight Lines in an Image Appear Crooked	233
Characters are Not Recognized During Conversion to Editable Text (OCR)	233
Image Colors are Patchy at the Edges	234
Ripple Patterns Appear in an Image	234
Scanned Image Edges are Cropped	235
Resetting the Epson Scan 2 Settings	235
Uninstall Your Product Software	235
Uninstalling Product Software - Windows	236
Uninstalling Product Software - Mac	237
Where to Get Help	238
Technical Specifications	239
Windows System Requirements	239
Mac System Requirements	240
Paper Specifications	240
Printable Area Specifications	242
Scanning Specifications	243
Ink Cartridge Specifications	244
Dimension Specifications	245
Electrical Specifications	245
Environmental Specifications	246
Interface Specifications	246
Network Interface Specifications	246
Safety and Approvals Specifications	247
Notices	249
Important Safety Instructions	249
General Product Safety Instructions	249
Wireless Connection Safety Instructions	251
LCD Screen Safety Instructions	251
Important Privacy Notice (Printer Serial Number)	252
FCC Compliance Statement	252
Binding Arbitration and Class Waiver	253
Trademarks	256
Copyright Notice	257
libTIFF Software Acknowledgment	257
A Note Concerning Responsible Use of Copyrighted Materials	258
Default Delay Times for Power Management for Epson Products	258

Match case Limit results 1 per page

203

4. Download your product software from the Epson website using the instructions on the

Start Here

sheet.

• If you have replaced your router, reinstall your product software to connect to the new router.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,

give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home

Network 5 GHz. See your router documentation or contact your internet service provider for

instructions.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing detection of your device over the network. See your router or access point documentation

for instructions on disabling the Privacy Separator function.

• Try accessing any website from your computer to make sure that your computer's network settings are

correct. If you cannot access any website, there is a problem on the computer. Check the network

connection of the computer. See the documentation provided with the computer for details.

Parent topic:

Solving Network Problems

Related concepts

Uninstall Your Product Software

Related references

Status Icon Information

Related tasks

Printing a Network Connection Report