Epson XP-4200 Users Guide - Page 228
Solving Scanning Problems, Scanning Software Does Not Operate Correctly
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Related concepts Print Head Maintenance Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting the Paper Settings - Control Panel Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Cannot Send Scans to a Cloud Service Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software. • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. • In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. • Make sure the power cord is connected and the product is turned on. • When scanning multiple originals using Epson ScanSmart, make sure there is a gap of at least 0.8 inches (20 mm) between the originals. 228