Fujitsu MAN3735MC Manual/User Guide - Page 104
Maintenance levels, Factory maintenance parts replacement
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See Section 5.1 for notes on packing and handling when returning the disk drive. 6.2.3 Maintenance levels If a disk drive is faulty, replace the whole disk drive since repair requires special tools and environment. This section explains the two maintenance levels. (1) Field maintenance (disk drive replacement) • This replacement is done at the user's site. • Replacement uses standard tools. • Replacement is usually done by the user, retail dealer, distributor, or OEM engineer. (2) Factory maintenance (parts replacement) • This replacement can only be done by Fujitsu. • Replacement includes maintenance training and OEM engineer support. OEM engineers usually support retail dealers and distributors. • Replacement uses factory tools and test equipment. 6 - 8 C141-E128-01EN
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