Fujitsu PA03420-B001 Operating Guide - Page 40

Remedying Typical Troubles, Symptom 1

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3.1 Remedying Typical Troubles This section describes troubles that may occur during scanning and how to remedy that trouble. Before you ask for repair, check the following flowcharts. If the remedies in these flowcharts do not solve the problem, check the items in "3.2 Items to Check Before Contacting the Agent Where You Bought the Scanner" (page 32) and then contact the agent where you bought the scanner. Symptom 1 Scanner cannot be turned ON. Are power cable, the AC adapter and the USB cable correctly connected? NO Correctly connect power cable, USB cable and the AC adapter. YES Is your PC turned on? NO Turn on your PC. YES Is the Scanner driver installed NO correctly? YES If you cannot solve the problem after taking measures, check the items in "3.2 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU service provider. Install the Scanner driver correctly. Refer to "2.1 Installing the Scanner Application" of Getting Started. 26

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26
3.1
Remedying Typical Troubles
This section describes troubles that may occur during scanning and how to remedy that trouble.
Before you ask for repair, check the following flowcharts.
If the remedies in these flowcharts do not solve the problem, check the items in "3.2 Items to
Check Before Contacting the Agent Where You Bought the Scanner" (page 32) and then contact
the agent where you bought the scanner.
Are power cable, the AC adapter
and the USB cable correctly
connected?
YES
YES
Correctly connect power cable,
USB cable and the AC adapter.
NO
Turn on your PC.
If you cannot solve the problem
after taking measures, check the
items in "3.2 Items to check before
contacting the dealer where you
bought the scanner" and contact
the dealer or an authorized
FUJITSU service provider.
Is your PC turned on?
NO
Symptom 1
Scanner cannot be turned ON.
YES
NO
Install the Scanne
r
driver
correctly. Refer to "2.1
Installing the Scanner
Application" of Getting
Started.
Is the Scanner driver installed
correctly?