Gateway E-9425R Gateway E-9425R Server User Guide - Page 4

Contents

ii

Getting Help

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Opening the server case

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Closing the server case

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Installing and removing drives

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Installing an optional diskette drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Non-redundant mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Mirroring mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Sparing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Removing and installing the PCI riser assembly, a riser, or PCI card

. . . . .39

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing a power supply module

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Replacing the power distribution board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Replacing the power cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing the hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Replacing the ROMB battery pack for the mezzanine RAID card . . . . . . . . . . . . . . . .50

Installing and removing an optional mezzanine board

. . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Replacing the control panel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Chapter 5:

Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Resetting the BIOS

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Updating and recovering the BMC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Recovering the BMC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Chapter 6:

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Telephone support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Before calling Gateway Customer Care

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Telephone support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Error messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

First steps

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Section	Page
Checking Out Your Gateway Server	7
Front	8
Control panel	8
Back	8
Interior	9
System board	10
Connectors	10
Hot-swap backplanes	12
SAS/SATA backplane	12
LED information	13
Getting Help	14
Server Companion DVD	14
Gateway Web site	14
Telephone support	14
Setting Up Your Server	15
Setting up the hardware	16
Protecting from power source problems	16
Mounting your server into a cabinet	17
Installing the bezel	20
Removing the server from a cabinet	21
Starting your server	22
Understanding the power-on self-test	22
Turning off your server	23
Setting up the operating system	23
Initial hardware settings	23
Maintaining Your Server	25
Caring for your server	26
Cleaning your server	26
Cleaning tips	26
Cleaning the keyboard	26
Cleaning the screen	27
Cleaning the tape drive	27
Preparing for system recovery	27
Recording the BIOS configuration	27
System administration	27
Gateway Systems Manager	27
Server security	28
Locking the server	28
Using BIOS security passwords	28
Identifying your server	28
Updating the baseboard management controller firmware	29
Using your Server Companion DVD	29
Server Companion DVD contents	29
Viewing documents	29
Installing drivers and programs	30
Booting the Server Companion DVD	31
Installing Components	33
Preparing to install components	34
Selecting a place to work	34
Gathering the tools you need	34
Getting Help	34
Preventing static electricity discharge	34
Opening the server case	35
Closing the server case	36
Installing and removing drives	37
Removing and installing an optical drive	37
Removing and installing a hard drive	39
Installing an optional diskette drive	40
Filling empty drive bays	41
Installing memory	42
Non-redundant mode	42
Mirroring mode:	43
Sparing mode	44
Installing and removing PCI expansion cards	45
Removing and installing the PCI riser assembly, a riser, or PCI card	45
Replacing system fans	47
Replacing or adding a processor	49
Replacing a power supply module	51
Replacing the power distribution board	52
Replacing the power cage	53
Replacing the hot-swap backplanes	54
Replacing the ROMB battery pack for the mezzanine RAID card	56
Installing and removing an optional mezzanine board	57
Replacing the CMOS battery	57
Replacing the control panel	58
Replacing the system board	58
Using the BIOS Setup Utility	61
Opening the BIOS Setup utility	62
Updating the BIOS	62
Recovering the BIOS	63
Resetting the BIOS	64
Resetting BIOS passwords	65
Updating and recovering the BMC	66
Updating the BMC firmware	66
Recovering the BMC	66
Troubleshooting	69
Telephone support	70
Before calling Gateway Customer Care	70
Telephone support	70
Telephone numbers	70
Tutoring and training	71
Safety guidelines	71
Error messages	71
Memory messages	71
Boot messages	72
Storage Device messages	72
System configuration messages	73
CMOS messages	74
Miscellaneous messages	75
Troubleshooting	75
First steps	75
Battery replacement	75
Beep codes	76
LED information	77
Diagnostic LEDs	78
POST code checkpoints	79
Bootblock initialization code checkpoints	82
Bootblock recovery code checkpoints	82
DIM code checkpoints	83
ACPI runtime checkpoints	84
BIOS	84
Optical drive	84
Expansion cards	84
Hard drive	84
Internet	85
Keyboard	85
Memory	85
Monitor	86
Power	86
Processor	86
Server Specifications	87
System specifications	88
System board specifications	88
Environmental specifications	89
Electronic specifications	89
Memory map	89
Interrupts	90
Connector pinouts	90
Main power connector (J8)	90
Processor power connector (J6)	91
VGA connector	91
Serial port connector	92
Keyboard and Mouse connectors	92
External USB connectors	93
I2C (SMBus) connector	93
Additional specifications	93
BIOS Settings	95
Legal Information	105
Safety Information	109
Numerics	111
A	111
B	111
C	111
D	111
E	111
F	111
G	112
H	112
I	112
J	112
K	112
L	112
M	112
N	112
O	112
P	112
R	113
S	113
T	113
U	114
V	114

Gateway E-9425R Gateway E-9425R Server User Guide - Page 4

Using the BIOS Setup Utility ..55, Troubleshooting ..63,

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