Gateway E-9425R Gateway E-9425R Server User Guide - Page 75

Miscellaneous messages, Troubleshooting, First steps, Battery replacement

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www.gateway.com Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized. Keyboard/Interface Error Keyboard Controller failure. This may indicate a problem with system hardware. System Halted The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected. Troubleshooting First steps Try these steps first before going to the following sections: Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: - The power cords or plugs are damaged - Liquid has been spilled into your server - Your server was dropped - The case was damaged Instead, unplug your server and contact a qualified computer technician. • Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power. • If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle the power required by your server. • If you added or removed server components before the problem started, review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device's software, then reinstall the device. • If an error message appears on the screen, write down the exact message before calling Gateway Customer Care. For instructions, see "Telephone support" on page 64. • Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. Check your configuration settings. • When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server into a halt state. For the location of the button, see "Control panel" on page 2. • If an error occurs in a program, see its documentation or online help. Battery replacement If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try: Warning To avoid bodily injury, do not attempt to troubleshoot your server problem if: - The power cords or plugs are damaged - Liquid has been spilled into your server - Your server was dropped - The case was damaged Instead, unplug your server and contact a qualified computer technician. • Restart your server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off. Correct any discrepancies. 69

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www.gateway.com
69
Miscellaneous messages
Keyboard Error
Keyboard is not present or the hardware is not responding when the keyboard controller is
initialized.
Keyboard/Interface Error
Keyboard Controller failure. This may indicate a problem with system hardware.
System Halted
The system has been halted. A reset or power cycle is required to reboot the machine. This
message appears after a fatal error has been detected.
Troubleshooting
First steps
Try these steps first before going to the following sections:
•
Make sure that the power cords are connected to your server and an AC outlet and that
the AC outlet is supplying power.
•
If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle
the power required by your server.
•
If you added or removed server components before the problem started, review the
installation procedures you performed and make sure that you followed each instruction.
You may need to remove the device, uninstall the device’s software, then reinstall the
device.
•
If an error message appears on the screen, write down the exact message before calling
Gateway Customer Care. For instructions, see
“Telephone support” on page 64
.
•
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. Check your configuration settings.
•
When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server
into a halt state. For the location of the button, see
“Control panel” on page 2
.
•
If an error occurs in a program, see its documentation or online help.
Battery replacement
If you have problems after installing a new CMOS battery, try each of the following items, closing
the case and restarting the server after each try:
•
Restart your server, then press F2 at any time after you see the LEDs on your keyboard
flash or turn off. Correct any discrepancies.
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.
Warning
To avoid bodily injury, do not attempt to troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a qualified computer technician.