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Gateway FX530XV 8511781 - FX Reference Guide - Page 131

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CHAPTER 7: Troubleshooting Telephone numbers www.gateway.com Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems. 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Answers by Get tutorial assistance for www.gateway.com/answers Gateway hardware and software issues. Gateway Customer Care Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 124 before calling) TDD Customer Care (for hearing impaired) is available: Weekdays 8:00 a.m. - 10:00 p.m. Pacific Time Weekends 8:00 a.m. - 7:00 p.m. Pacific Time Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer. 605-232-2191 Sales, accounting, and warranty Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-387-7752 (Canada) 126

Section	Page
Contents	2
About This Reference	6
About this guide	7
Accessing the online User Guide	7
To access the User Guide:	7
Gateway contact information	8
Microsoft Certificate of Authenticity	8
For more information	9
Checking Out Your Computer	10
Front	11
Back	13
Setting Up and Getting Started	16
Working safely	17
Reducing eye strain	17
Setting up your computer desk and chair	18
Setting up your computer and computer accessories	19
Sitting at your computer	19
Avoiding discomfort and injury from repetitive strain	19
Protecting from power source problems	20
Starting your computer	20
To start your computer:	20
Waking up your computer	21
Turning off your computer	21
To turn off your computer:	21
Restarting (rebooting) your computer	21
To restart your computer:	22
Using the keyboard	22
Premium multimedia keyboard features	22
Elite multimedia keyboard features	24
Using the mouse	25
Adjusting the volume	28
To adjust the overall volume using hardware controls:	28
To adjust the overall volume from Windows:	28
To adjust device volume levels:	29
Configuring the audio jacks	31
To configure the audio jacks:	31
Setting up your Blu-ray Disc drive	32
Setting up your HD DVD drive	32
Connecting the dial-up modem	33
To connect the modem:	33
Connecting to broadband modem or a wired Ethernet network	34
To connect to a cable or DSL modem or to an Ethernet network:	34
Installing a printer, scanner, or other device	34
Advanced Hardware Setup	36
Setting up your CrossFire video cards	37
To connect your CrossFire video cards:	37
Configuring CrossFire	38
To configure your CrossFire video cards:	39
Connecting multiple displays to your CrossFire video cards	39
To use multiple displays on the CrossFire video cards:	39
Setting up RAID	40
About RAID	40
RAID for performance	40
How it increases performance	41
How it makes file storage cheaper	41
Drawbacks	42
RAID for security	42
Drawback	43
RAID for both: performance and security	43
Drawback	44
Preparing your computer for RAID	44
To prepare your computer for RAID:	44
Configuring RAID	45
Enabling RAID	45
To enable RAID on your computer:	45
Creating a RAID volume	46
To configure RAID:	46
Deleting a RAID volume	48
To delete a RAID volume:	48
Resetting drives to non-RAID status	48
To reset drives to non-RAID status:	48
Adding or replacing a RAID drive	49
To replace a failed RAID drive:	49
Getting help	49
Overclocking the processor	49
To change the clock speed of your processor:	50
Setting up multiple monitors	51
Using a projector or second monitor	51
To use a projector or additional monitor:	51
Upgrading Your Computer	54
Preventing static electricity discharge	55
Opening the case	56
Removing the side panel	56
To remove the side panel:	56
Removing the front bezel	58
To remove the front bezel:	58
Closing the case	59
Replacing the front bezel	59
To replace the front bezel:	59
Replacing the side panel	60
To replace the side panel:	60
Adding or replacing memory	61
To install or replace DIMM memory:	61
Replacing the system battery	63
To replace the battery:	63
Adding or replacing an optical disc drive	65
To add or replace an optical disc drive:	65
Replacing the memory card reader	67
To replace the memory card reader:	67
Adding or replacing a hard drive	69
To add or replace a hard drive:	69
Replacing the front fan	72
To replace the front fan:	72
Replacing the rear fan	74
To replace the rear fan:	74
Replacing the power supply	76
To replace the power supply:	76
Replacing the heat sink and processor	77
To replace the heat sink and processor:	77
Replacing the I/O board	79
To replace the front I/O board:	79
Adding or replacing an expansion card	81
To add or replace an expansion card:	81
Replacing the system board	84
To replace the system board:	84
Wireless Networking	92
About wireless networking	93
Buying wireless equipment	93
Setting up your wireless network	94
Making sure your broadband connection works	95
Setting up your access point	95
Setting up your computer	96
Naming your computers and workgroup	96
To identify this computer on the network:	96
Connecting to your network	97
To connect to your wireless network:	97
Testing your network	98
Troubleshooting	100
Safety guidelines	101
First steps	102
Troubleshooting	103
Add-in cards	103
The computer does not recognize an add-in card	103
Audio	103
Battery	103
DVD drives	103
Ethernet	103
You cannot see the other computers on your network	103
The computer does not recognize an add-in Ethernet card	104
Your Ethernet network is running slower than you expect	105
File management	105
A file was accidentally deleted	105
To restore deleted files:	105
Hard drive	106
You see an “Insufficient disk space” error message	106
You see a “Data error” message	106
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	106
You see a “Non-system disk” or “disk error” error message	107
Internet	107
You cannot connect to the Internet	107
You see an “Unable to locate host” message and are unable to browse the Internet	108
Connecting to a Web site takes too long	108
People are sending you e-mail messages, but you have not received any mail	108
Keyboard	109
The keyboard does not work	109
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	109
Liquid spilled in the keyboard	109
Media Center	109
The Media Center video display look bad on your TV	110
You need to configure your Media Center to output to aTV	112
You want to change display settings to get better TV or DVD image quality	113
You want to know whether you can burn programs that were recorded with your Media Center computer...	113
You want to know whether you can play recorded programs on other computers	113
You want to know whether you can play recorded programs on your home DVD player	113
You get the following “Download Error” message when the Media Center tries to update the Program ...	114
Memory	114
You see a “Memory error” message	114
You see a “Not enough memory” error message	114
Memory card reader	114
Drive letters for the memory card slots do not appear in the My Computer window	114
Modem (cable or DSL)	115
Modem (dial-up)	115
Your modem does not dial or does not connect	115
To check the dialing properties:	116
You cannot connect to the Internet	117
Your 56K modem does not connect at 56K	117
Your fax communications program only sends and receives faxes at 14,400bps when you have a 56K m...	117
The modem is not recognized by your computer	118
To run modem diagnostics:	118
The modem is noisy when it dials and connects	119
To turn down the modem volume:	119
Monitor	120
The screen resolution is not correct	120
The computer is running but there is no picture	120
The color is not uniform	121
Why is there a horizontal line or wire visible across the monitor screen?	121
The text on the display is dim or difficult to read	122
Mouse	122
The mouse does not work	122
The mouse works erratically	123
Networks	123
You cannot connect to your company network	123
Optical disc drives	123
The computer does not recognize a disc or the CD or DVD drive	123
Audio CD does not produce sound	124
A DVD movie will not play	125
Passwords	126
Your computer does not accept your password	126
Power	126
Your computer will not turn on	126
Printer	126
The printer will not turn on	126
The printer is on but will not print	127
To set a default printer:	127
You see a “Printer queue is full” error message	128
To make sure that the printer is not set to work offline:	128
You see a “Printer is out of paper” error message	128
Sound	129
You are not getting sound from the speakers	129
Telephone support	129
Before calling Gateway Customer Care	129
Telephone numbers	131
Automated troubleshooting system	131
Telephone numbers	131
Self-help	132
Tutoring	132
Training	133
Copyright	134
Regulatory and legal notices	134
A	136
B	136
C	136
D	137
E	137
F	137
G	138
H	138
I	138
J	138
K	138
L	138
M	139
N	139
O	139
P	139
R	140
S	140
T	141
U	141
V	141
W	141
Z	142