Genie Excelerator Owner's Manual - Page 27

Opener System Self-Diagnostic Troubleshooting • See Status Light on Figure38, page 22) You See 1 BLINK, Pause (Repeat) Problem Motor Drive Board Interrupt Normal operation restored What to Do • Reset Opener-unplug (or disconnect power), wait 5 seconds, plug back in (reapply power), and activate from Wall Console. • First Cycle will run at slow speed. Reference 2 BLINKS, Pause (Repeat) 3 BLINKS, Pause (Repeat) 4 BLINKS, Pause (Repeat) 5BLINKS, Pause 6 BLINKS, Pause (Repeat) 7 BLINKS, Pause (Repeat) 8 BLINKS, Pause (Repeat) If the problem • recurs • Operation not • restored • • Controller • Board Interrupt • • Opener • Overheated or Over-cycled • Force Settings • Incorrect • • Safe-T-Beam® • Malfunction • Wall Console • does not work • • Limit Switches • not working • • Wall Console • locked • Check door condition. NOTE: This Opener is equipped with an automatic garage door balance detection system. An improperly balanced door, damaged or worn counter-balance spring, binding door hardware or rollers may result in a "ONE-BLINK" signal. Contact Customer Service for further assistance. Check door condition. Have a Genie Factory Authorized Dealer check: - Fuse on Motor Drive Board. - Ribbon Cable on Motor Drive Board is properly inserted into Connector on Controller Board. Contact Customer service for further service. Reset Opener - unplug (or disconnect power), wait 5 seconds, plug back in (reapply power), and activate from Wall Console. Have a Genie Factory Authorized Dealer check that Ribbon Cable on Motor Board is properly inserted into connector on Controller Board. Contact Customer Service for further assistance. Do not unplug or disconnect power from Opener. Wait 10 minutes for internal clock to provide additional cycles. Cycles are restored at a rate of 5 cycles per 10 minutes of rest. Contact Customer Service for further assistance. Check Force Settings. NOTE: Force Settings are not pre-set at factory. Check door condition. Contact Customer service for further assistance. Check Safe-T-Beam® Self-diagnostic System. NOTE: Safe-T-Beam® System must be installed and operational to enable door to close. Contact Customer Service for further assistance. Check Wall Console Wiring for shorts, tight Staples, or pinched Wires. Check Wiring Connections at Power Head and Wall Console. Contact Customer Service for further assistance. Check Limit Switch Wire connections to Terminals on Power Head. Check for shorted or pinched Wires under Limit Switch Brackets. Contact Customer Service for further assistance. Vacation Locking Switch on Wall Control is in "Lock" mode. Unlock switch. Contact Customer Service for further assistance. See Door Safety Guide 1. See page 3. 2. See door Safety Guide 1. See page 20. 2. See Door Safety Guide See page 16. See page 18. See page 20. See page 18 NOTE • The status LED Indicator Light is located under the Lens Cover. The Green LED light will turn ON, then OFF when power is applied to the Opener. If LED stays ON, have a Genie Factory Authorized Dealer check the Controller Board, or call Customer Service at 1-800-35-GENIE. • If Safe-T-Beam® problems exists, the door can be closed electrically by holding the Wall Console Button down until door is fully closed. • The Remote Controls and Wireless Keypad will not work without a working Safe-T-Beam® System. For Help, call 1-800-35-GENIE or visit www.geniecompany.com 27