Genie Excelerator Owner's Manual - Page 30

THE GENIE COMPANY LIMITED WARRANTY What is Covered Any defect in material and workmanship from personal, normal household use in accordance with the Owner's Manual. For How Long: H8000D Series - Lifetime* on motor, on parts and service. ISD990 Series - Lifetime* on motor, 5 years* on parts. ISD990-2 Series - Lifetime* on motor and all parts. ISD995 Series - Lifetime* on motor and all parts. ISD995-2WKM Series - Lifetime* on motor and all parts. ISD1000 Series - Lifetime* on motor, all parts and service. CMD9900 Series - Lifetime* on motor, 5 years* on parts. PRO99 Series - Lifetime* on motor and all parts. * for as long as you own your home. This warranty is non-transferable. Who Gets the Warranty? This warranty applies only to the consumer who originally purchased the product. Geographic Scope: This warranty applies only to Genie products purchased in the United States and Canada. What We Will Do: If your Genie product is defective, we will send replacement parts or, at our option, a replacement unit at no charge to you, excluding shipping, handling and labor costs. If we send replacement parts for your Genie product, we may use new or reconditioned parts. If we choose to send a replacement unit, we may use a new or reconditioned one of the same or similar design. Limitations: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE) ARE LIMITED TO ONE YEAR FROM DATE OF PURCHASE. GENIE WILL NOT PAY FOR: LOSS OF USE OF YOUR GENIE PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GENIE PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES; ANY DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF YOUR GENIE PRODUCT. Some states and provinces do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above exclusions and limitations may not apply. This warranty is the only one we will give on your Genie product, and it sets forth all our responsibilities regarding your Genie product. There are no other expressed warranties. State and Province Rights: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and province to province. How to Get Warranty Service: To get warranty service for your Genie product, you must provide proof of date, and place of purchase of the product. 1. Do-It-Yourself Service: Call Genie Customer Service toll free at 1-800-354-3643, or visit our website at www.geniecompany.com. Trained Genie representatives will assist in diagnosing the problem and will arrange to supply you with the required parts for do-it-yourself repairs. Trained service representatives are available Monday Friday, 8:00 AM - 11:00 PM, and on Saturday, 11:00 AM - 8:00 PM Eastern Time (subject to holidays). 2. Service From Authorized Dealers: You can obtain the name of a Genie Factory Authorized Dealer by calling the Genie Dealer Locator Service at 1-800-654-3643. If an Authorized dealer provides warranty service, Genie will not reimburse you or otherwise be responsible for any labor charges. Your choice of one of the above described service options is your remedy under this warranty. What This Warranty Does Not Cover: • Batteries (which are considered replacement parts) • Installation • Commercial use • Defects resulting from accidents • Damage while in transit to our service location or damage from alterations • Misuse or Abuse • Lack of proper maintenance • Unauthorized repairs or modifications of the product • Affixing of any attachment not provided with the product • Programming of Remote Control Devices • Programming of Keypads • Safe-T-Beam® adjustment/cleaning • Staples through wiring • Pinched or broken wires • Carriage disengaged • Force Control adjustments • Door out of balance • Broken springs or cables • Power outages • Use of extension cords • Missing or damaged parts on discounted, clearanced, final sale or taped cartons • Phantom operations • Fire • Flood • Acts of God • Failure to follow the Owner's Manual 30 For Help, call 1-800-35-GENIE or visit www.geniecompany.com