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HP 1022 HP LaserJet 1022, 1022n, 1022nw - User Guide - Page 71

Problem solving

UPC - 084716062002

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6 Problem solving This chapter provides information on the following topics: ● Finding the solution ● Status light patterns ● Paper handling problems ● Printed page is different than what appeared on screen ● Printer software problems ● Improving print quality ● Clearing jams ● Wired network setup problem solving ENWW 63

Section	Page
Printer basics	9
Quick access to more information	10
Web links for drivers, software, and support	10
User guide links	10
Where to look for more information	10
Printer configurations	11
HP LaserJet 1022 printer	11
HP LaserJet 1022n printer	11
HP LaserJet 1022nw printer	11
Walkaround	12
Printer control panel	13
Media paths	14
Priority feed slot	14
Main input tray	14
Output bin	15
Printer software	16
Supported operating systems	16
Printer software for Windows computers	16
Printer drivers	16
Printer properties (driver)	17
Printer properties online help	17
Print setting priorities	18
Printer software for Macintosh computers	18
Embedded web server	18
Printer media considerations	20
Supported media sizes	20
Printer connections	21
USB connections	22
Connecting the USB cable	22
Network connections	23
Connecting to the network	23
Wireless connections	25
Wireless printing	26
IEEE 802.11b‍/‍g standard	26
Bluetooth	26
Managing the printer	27
Printer information pages	28
Demo page	28
Configuration page	28
Printer Test page	28
Using the embedded web server	29
To open the embedded web server	29
Information tab	29
Settings tab	30
Networking tab	30
Other links	30
Printing tasks	31
Manual feed	32
To print using manual feed	32
Canceling a print job	33
Understanding print quality settings	34
Optimizing print quality for media types	35
Guidelines for using media	36
Paper	36
Labels	37
Transparencies	37
Envelopes	37
Cardstock and heavy media	38
Letterhead and preprinted forms	39
Choosing paper and other media	40
HP media	40
Media to avoid	40
Media that might damage the printer	40
Loading media into the input trays	42
Priority feed slot	42
250-sheet main input tray	42
Printing an envelope	43
Printing multiple envelopes	45
Printing on transparencies or labels	47
Printing on letterhead and preprinted forms	48
Printing on custom-size media and cardstock	49
Printing on both sides of the paper (manual two-sided printing)	50
Printing multiple pages on a single sheet of paper (N-up printing)	52
Printing booklets	53
Printing watermarks	55
Maintenance	57
Cleaning the printer	58
Cleaning the print cartridge area	58
Cleaning the printer media path	59
Changing the pickup roller	61
Cleaning the pickup roller	64
Changing the printer separation pad	65
Redistributing toner	67
Changing the print cartridge	69
Problem solving	71
Finding the solution	72
Step 1: Is the printer set up correctly?	72
Step 2: Is the Ready light on?	72
Step 3: Can you print a Demo page?	72
Step 4: Is the print quality acceptable?	73
Step 5: Is the printer communicating with the computer?	73
Step 6: Does the printed page look like you expected?	73
Contact HP support	73
Status light patterns	74
Paper handling problems	76
Media jam	76
Print is skewed (crooked)	76
More than one sheet of media feeds through the printer at one time	76
Printer does not pull media from the media input tray	76
Printer curled the media	77
Print job is extremely slow	77
Printed page is different than what appeared on screen	78
Garbled, incorrect, or incomplete text	78
Missing graphics or text, or blank pages	78
Page format is different than on another printer	79
Graphics quality	79
Printer software problems	80
Improving print quality	82
Light or faded print	82
Toner specks	82
Dropouts	82
Vertical lines	83
Gray background	83
Toner smear	83
Loose toner	84
Vertical repetitive defects	84
Misformed characters	84
Page skew	85
Curl or wave	85
Wrinkles or creases	85
Toner scatter outline	86
Water droplets on bottom edge	86
Clearing jams	87
Typical media jam locations	87
Removing a jammed page	87
Wired network setup problem solving	90
Printer specifications	91
Environmental specifications	92
Acoustic emissions	93
Electrical specifications	94
Physical specifications	95
Printer capacities and ratings	96
Memory specifications	97
Port availability	98
Regulatory information	99
FCC compliance	99
Declaration of Conformity	100
Regulatory statements	101
Laser safety statement	101
Canadian DOC regulations	101
Korean EMI statement	101
Laser statement for Finland	102
Environmental product stewardship program	103
Protecting the environment	103
Ozone production	103
Energy consumption	103
Toner consumption	103
Paper use	103
Plastics	103
HP LaserJet printing supplies	104
HP printing supplies returns and recycling program information	104
Paper	104
Material restrictions	104
For more information	104
Material safety data sheet	106
Warranty and licensing	107
Hewlett-Packard limited warranty statement	107
Hewlett-Packard software license agreement	109
Print cartridge limited warranty	110
HP parts and accessories	111
Ordering supplies	112
10‍/‍100 networking and wireless print servers	114
Using HP print cartridges	115
HP policy on non-HP print cartridges	115
Storing print cartridges	115
Print cartridge life expectancy	115
Saving toner	115
Service and support	117
Availability of support and service	118
HP Care Pack™ Services and Service Agreements	118
Guidelines for repacking the printer	119
How to contact HP	120