HP 1022 HP LaserJet 1022, 1022n, 1022nw - User Guide - Page 81

Mac OS X problems, Windows problems continued, Problem, Solution, Start, Programs - network card

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Windows problems (continued) Problem Solution The printer is in Ready mode, but nothing prints. ● Restart the computer. ● Print a Configuration page from the control panel of the printer, and verify the printer functionality. ● Verify that all of the cables are properly seated and within specifications. This includes the USB, network, and power cables. Try a new cable. ● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP, select HP LaserJet 1020 series, and then click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the printer software from the CD. Turn the printer back on. NOTE Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable. Mac OS X problems Symptom Possible cause Solution For HP LaserJet 1022n and 1022nw printers only When using Mac OS X v10.2, the printer is not using Rendezvous (mDNS) You might need to upgrade your Internal HP Jetdirect card to a version that supports Rendezvous. Unable to print from a thirdparty USB card. This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need Apple's USB Adapter Card Support software. The most current version of this software is available from Apple's website. Return to Finding the solution. ENWW Printer software problems 73

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Problem
Solution
The printer is in Ready mode, but nothing prints.
●
Restart the computer.
●
Print a Configuration page from the control
panel of the printer, and verify the printer
functionality.
●
Verify that all of the cables are properly
seated and within specifications. This
includes the USB, network, and power
cables. Try a new cable.
●
Reinstall the printer software. In the
Windows task bar, click
Start
, select
Programs
, select
HP
, select
HP LaserJet 1020 series
, and then click
Uninstall HP LaserJet 1020 series
. Turn
the printer off. Install the printer software
from the CD. Turn the printer back on.
NOTE
Close any applications that are running. To close
an application that has an icon in the task bar,
right-click the icon, and select
Close
or
Disable
.
Mac OS X problems
Symptom
Possible cause
Solution
For HP LaserJet 1022n and
1022nw printers only
When using Mac OS X v10.2,
the printer is not using
Rendezvous
(mDNS)
You might need to upgrade
your Internal HP Jetdirect card
to a version that supports
Rendezvous.
Unable to print from a third-
party USB card.
This error occurs when the
software for USB printers is not
installed.
When adding a third-party USB
card, you might need Apple's
USB Adapter Card Support
software. The most current
version of this software is
available from Apple's website.
Return to
Finding
the
solution
.
Windows problems (continued)
ENWW
Printer software problems
73