HP 2500 HP Color LaserJet 2500 series - User Guide - Page 91

Resolving problems that generated messages, Messages for both Windows and Macintosh - color laserjet printer driver

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Resolving problems that generated messages This section helps resolve problems that generated messages on the computer. Messages for both Windows and Macintosh This section lists some common errors that only provide a simple message but no information for resolving the error. Errors that you see in Printer Status and Alerts, the HP Color LaserJet 2500 Toolbox, or the embedded Web server provide their own instructions for resolving the error. For other errors generated by your operating system, see the documentation for the operating system or computer. Symptom Limit Check Error Possible Cause The print job is too complex. Solution q You might need to reduce the complexity of the page or install more memory. q Use one of the other printer drivers. q Send the print job in smaller pieces or in fewer numbers of pages. Messages for Windows only Message "Error Writing to LPTx" in Windows 95, 98, or Me. "General Protection Fault" "Exception OE" "Spool32" "Illegal Operation" Other Windows messages Solution q Make sure that there is paper in the tray. q Make sure the cables are connected correctly, the printer is on, and the Ready light is on. q Ensure that the printer is not connected using both a USB and a parallel cable. q Print a Demo page from the HP Color LaserJet 2500 Toolbox to ensure that the computer can communicate with the printer. q On the Start menu, point to Settings and click Printers. Right-click the HP Color LaserJet 2500 driver and select Properties. Click Details and then click Port Settings. Clear the Check Port State before Printing check box and click OK. Click Spool Settings, select Print Directly to Printer, and click OK. q Try printing again. q Restart the computer and try again. q Clear the contents of the computer Temp folder, which is generally located in C:\Windows (95, 98, and Me) or C:\Winnt (NT 4.0, 2000, XP). See Microsoft Windows 95, 98, 2000, NT 4.0, Me, or XP documentation that came with the operating system or computer for information. ENWW Chapter 4 Problem solving and maintenance 89

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ENWW
Chapter 4 Problem solving and maintenance
89
Resolving problems that generated messages
This section helps resolve problems that generated messages on the computer.
Messages for both Windows and Macintosh
This section lists some common errors that only provide a simple message but no information for
resolving the error. Errors that you see in Printer Status and Alerts, the HP Color LaserJet 2500
Toolbox, or the embedded Web server provide their own instructions for resolving the error. For
other errors generated by your operating system, see the documentation for the operating
system or computer.
Messages for Windows only
Symptom
Possible Cause
Solution
Limit Check Error
The print job is too complex.
●
You might need to reduce the complexity of the page or
install more memory.
●
Use one of the other printer drivers.
●
Send the print job in smaller pieces or in fewer numbers of
pages.
Message
Solution
“Error Writing to LPTx” in
Windows 95, 98, or Me.
●
Make sure that there is paper in the tray.
●
Make sure the cables are connected correctly, the printer is on, and the Ready light is on.
●
Ensure that the printer is not connected using both a USB and a parallel cable.
●
Print a Demo page from the HP Color LaserJet 2500 Toolbox to ensure that the computer
can communicate with the printer.
●
On the
Start
menu, point to
Settings
and click
Printers
. Right-click the HP Color LaserJet
2500 driver and select
Properties
. Click
Details
and then click
Port Settings
. Clear the
Check Port State before Printing
check box and click
OK
. Click
Spool Settings
, select
Print Directly to Printer
, and click
OK
.
●
Try printing again.
“General Protection Fault”
“Exception OE”
“Spool32”
“Illegal Operation”
●
Restart the computer and try again.
●
Clear the contents of the computer Temp folder, which is generally located in C:\Windows
(95, 98, and Me) or C:\Winnt (NT 4.0, 2000, XP).
Other Windows messages
See Microsoft Windows 95, 98, 2000, NT 4.0, Me, or XP documentation that came with the
operating system or computer for information.