HP 2500 HP Color LaserJet 2500 series - User Guide - Page 94

Solving general printing problems, Symptom, Possible Cause, Solution

Get HP 2500 - Color LaserJet Laser Printer PDF manuals and user guides View all HP 2500 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 94 highlights

Solving general printing problems In addition to the problems listed in this section, see "Solving common Macintosh problems" on page 97 if you are using a Macintosh computer and see "Solving PostScript (PS) errors" on page 96 if you are using several printer languages. Symptom Possible Cause Solution The print job is extremely The job might be very complex, if it slow. contains graphics, for example. q Wait for the job to print. q Reduce the complexity of the page or try adjusting the print quality settings. If this problem occurs frequently, add memory to the printer. The maximum speed of 16 ppm in black and 4 ppm in color and cannot be exceeded even when more memory is added. Wait for the print job to finish. Printing speeds might be Wait for the print job to finish. automatically reduced when printing special-sized media. In the printer driver, the Type or Size q If you are printing on heavy paper, the Type or Size should is set for card stock or other heavy be set to a heavy paper setting. The printer prints more paper. slowly to provide better quality. Wait for the job to print. q If you are not printing on heavy paper, set Type or Size in the printer driver to plain paper. q In the default settings for this printer, select the Paper tab and ensure that Type is set to plain paper. You can override this setting from the printer driver when you print on heavy paper. There might be an issue with the driver. q If you were printing using the PCL driver, print using the PS driver, or vice versa. The printer pulls paper or The Source (tray) selection might be q For Windows, ensure that the Source is selected from the print media from the incorrect. Print dialog box (which is part of the program) if possible wrong tray. or from the printer driver. If you select the Source in the printer driver and then select a different Source in the Print dialog box, the Source setting in the printer driver changes to match the Source setting in the Print dialog box. q For Macintosh, set the Source in the Print dialog box. q Remove any paper from other trays to make the printer select from the desired tray. The Type or Size setting does not Using the embedded Web server, change the Type or Size match the size of paper or print media setting for the tray to match the size of print media loaded. loaded in the tray. Paper is loaded in tray 1. Remove any paper from tray 1. The printer pulls from tray 1 if you did not specify a tray that had a compatible size or type loaded and tray 1 is unconfigured. 92 Problem solving and maintenance ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
92
Problem solving and maintenance
ENWW
Solving general printing problems
In addition to the problems listed in this section, see
“Solving common Macintosh problems” on
page 97
if you are using a Macintosh computer and see
“Solving PostScript (PS) errors” on
page 96
if you are using several printer languages.
Symptom
Possible Cause
Solution
The print job is extremely
slow.
The job might be very complex, if it
contains graphics, for example.
●
Wait for the job to print.
●
Reduce the complexity of the page or try adjusting the
print quality settings. If this problem occurs frequently, add
memory to the printer.
The maximum speed of 16 ppm in
black and 4 ppm in color and cannot
be exceeded even when more
memory is added.
Wait for the print job to finish.
Printing speeds might be
automatically reduced when printing
special-sized media.
Wait for the print job to finish.
In the printer driver, the Type or Size
is set for card stock or other heavy
paper.
●
If you are printing on heavy paper, the Type or Size should
be set to a heavy paper setting. The printer prints more
slowly to provide better quality. Wait for the job to print.
●
If you are not printing on heavy paper, set Type or Size in
the printer driver to plain paper.
●
In the default settings for this printer, select the
Paper
tab
and ensure that Type is set to plain paper. You can
override this setting from the printer driver when you print
on heavy paper.
There might be an issue with the
driver.
●
If you were printing using the PCL driver, print using the
PS driver, or vice versa.
The printer pulls paper or
print media from the
wrong tray.
The Source (tray) selection might be
incorrect.
●
For Windows, ensure that the Source is selected from the
Print
dialog box (which is part of the program) if possible
or from the printer driver. If you select the Source in the
printer driver and then select a different Source in the
Print
dialog box, the Source setting in the printer driver
changes to match the Source setting in the
Print
dialog
box.
●
For Macintosh, set the Source in the
Print
dialog box.
●
Remove any paper from other trays to make the printer
select from the desired tray.
The
Type
or
Size
setting does not
match the size of paper or print media
loaded in the tray.
Using the embedded Web server, change the
Type
or
Size
setting for the tray to match the size of print media loaded.
Paper is loaded in tray 1.
Remove any paper from tray 1. The printer pulls from tray 1 if
you did not specify a tray that had a compatible size or type
loaded and tray 1 is unconfigured.