HP 2550n HP Color LaserJet 2550 series - User Guide - Page 93

Solving common Macintosh problems, or Mac OS X. - color laserjet lights

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Solving common Macintosh problems Note In addition to the problems that are listed in Solving general printing problems, this section lists problems that can occur when using Mac OS 9.x, or Mac OS X. The HP color LaserJet 2550 series printer supports USB and Internet protocol (IP) printing by using an Ethernet connection (networked models only). Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser. Problems with Mac OS 9.x. The printer name or IP address does not show or verify in the Desktop Printer Utility. Cause Solution The printer might not be ready. Make sure the cables are connected correctly, the printer is on, and the ready light is on. If connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that Printer (USB) or Printer (LPR) is selected in the Desktop Printer Utility, depending on the type of connection that exists between the printer and the computer. The wrong printer name or IP address is being used. Check the printer name or IP address by printing a configuration page. (Briefly press (GO) and (CANCEL JOB) simultaneously.) Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. The PostScript Printer Description (PPD) file for the printer does not appear as a selection in the Desktop Printer Utility Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that the HP color LaserJet 2550 PPD is in the following hard drive folder: System folder/Extensions/ Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: System Folder/Extensions/Printer Descriptions. Reinstall the software. See the getting started guide for instructions. ENWW Solving common Macintosh problems 83

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Solving common Macintosh problems
In addition to the problems that are listed in
Solving
general
printing
problems
, this section
lists problems that can occur when using Mac OS 9.
x
, or Mac OS X.
Note
The HP color LaserJet 2550 series printer supports USB and Internet protocol (IP) printing
by using an Ethernet connection (networked models only). Setup for USB and IP printing is
performed through the
Desktop Printer Utility
. The printer will
not
appear in the Chooser.
Problems with Mac OS 9.
x
.
The printer name or IP address does not show or verify in the Desktop Printer Utility.
Cause
Solution
The printer might not be ready.
Make sure the cables are connected correctly, the printer is
on, and the ready light is on. If connecting through a USB or
Ethernet hub, try connecting directly to the computer or use
a different port.
The wrong connection type might be selected.
Make sure that
Printer (USB)
or
Printer (LPR)
is selected
in the
Desktop Printer Utility
, depending on the type of
connection that exists between the printer and the computer.
The wrong printer name or IP address is being used.
Check the printer name or IP address by printing a
configuration page. (Briefly press
(
G
O
) and
(
C
ANCEL
J
OB
) simultaneously.) Verify that the printer name or IP
address on the configuration page matches the printer name
or IP address in the
Desktop Printer Utility
.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality
cable.
The PostScript Printer Description (PPD) file for the printer does not appear as a selection in the Desktop Printer
Utility
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.
Make sure that the HP color LaserJet 2550 PPD is in the
following hard drive folder:
System folder/Extensions/
Printer Descriptions
. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard drive folder:
System Folder/Extensions/Printer
Descriptions
. Reinstall the software. See the getting
started guide for instructions.
ENWW
Solving common Macintosh problems
83