Changing the automatic document feeder (ADF) pickup roller assembly
............................
197
To change the ADF pickup roller assembly
...................................................................
197
Cleaning the automatic document feeder (ADF) pickup roller assembly
.............................
199
To clean the ADF pickup roller assembly
.......................................................................
199
13 Managing supplies
Checking status and ordering supplies
.................................................................................
202
To check status and order supplies by using the control panel
.....................................
202
To check status and order supplies by using HP Toolbox
.............................................
202
Storing supplies
.....................................................................................................................
203
Replacing and recycling supplies
..........................................................................................
204
HP policy on non-HP supplies
..............................................................................................
205
Resetting the printer for non-HP supplies
......................................................................
205
HP fraud hotline
....................................................................................................................
206
Changing a print cartridge
.....................................................................................................
207
To replace a print cartridge
.............................................................................................
207
Changing the imaging drum
..................................................................................................
209
To change the imaging drum
..........................................................................................
209
14 Troubleshooting
Support strategy
....................................................................................................................
212
Troubleshooting process
.......................................................................................................
213
Troubleshooting checklist
...............................................................................................
213
Control panel messages
.......................................................................................................
217
Alert and warning messages
..........................................................................................
217
Critical error messages
...................................................................................................
225
Clearing jams
........................................................................................................................
228
Media jams occur in the device
......................................................................................
228
Media jams occur in the automatic document feeder (ADF)
..........................................
231
Print problems
.......................................................................................................................
234
Print quality problems
.....................................................................................................
234
Media-handling problems
...............................................................................................
243
Performance problems
...................................................................................................
245
Scan problems
......................................................................................................................
247
Solving scanned image problems
..................................................................................
247
Scan quality problems
....................................................................................................
249
Copy problems
......................................................................................................................
251
Preventing problems
.......................................................................................................
251
Image problems
..............................................................................................................
251
Media-handling problems
...............................................................................................
252
Performance problems
...................................................................................................
254
Fax problems
........................................................................................................................
256
Problems receiving faxes
...............................................................................................
256
Problems sending faxes
.................................................................................................
259
Voice call problems
........................................................................................................
261
Media-handling problems
...............................................................................................
261
Performance problems
...................................................................................................
263
Memory card problems
.........................................................................................................
264
Missing or wrong files
.....................................................................................................
264
Index page not printing
...................................................................................................
264
Proof sheet not printing
..................................................................................................
264
Proof sheet not scanning
................................................................................................
265
Issues with photo printing
...............................................................................................
265
Troubleshooting tools
............................................................................................................
268
Device pages and reports
...............................................................................................
268
ENWW
xiii