HP 3300mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 36

q PBX system: A business environment phone system. Standard home phones and the HP LaserJet 3330 use an analog phone signal. PBX systems are digital and are incompatible with standard phones and with devices such as the HP LaserJet 3330. You need to have access to a standard analog phone line in order to send and receive faxes. q Roll-over lines: A phone system feature where, when one incoming line is busy, the next call "rolls over" to the next available line. Try attaching the product to the first incoming phone line. The product will answer the phone after it rings the number of times set in the product's rings-to-answer setting. (See "Setting rings-to-answer" on page 15.) q Distinctive ring service: The phone company can assign two phone numbers to one physical line and assign each number a distinctive ring pattern. Make sure the product is set to respond to the correct distinctive ring pattern assigned to the fax phone number by your phone service provider. (See "Enabling answer ring patterns" on page 17.) Are you using a surge protection device? This is a device used between the wall jack and the product to protect the product against electrical power passed through the phone lines. These can cause some fax communication problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and are using one of these devices, connect the product directly to the phone jack on the wall to determine whether the problem is with the surge protection device. Are you using a phone company voice messaging service? This is a voice messaging service used to replace telephone answering devices. If the messaging service's rings-to-answer setting is lower than the product's rings-to-answer setting, the messaging service answers the call and the product is not able to receive faxes. If the product's rings-to-answer setting is lower than that of the messaging service, the product will answer all calls and no call will ever be routed to the messaging service. The only voice messaging solution that can be successfully used with the product is a stand-alone telephone answering machine. Are you using an answering machine? An answering machine should be connected directly to the port located inside the left side panel of the product that is labeled with the telephone icon or should be shared on the same phone line extension. 34 Chapter 4 Troubleshooting ENGB