HP 3300mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 40

38

Chapter 4 Troubleshooting

ENGB

Incoming fax calls are

not being answered by

the product (continued).

A voice messaging service

may be interfering with the

product answering calls.

Do one of the following:

●

Discontinue the messaging

service.

●

Get a phone line dedicated to

fax calls.

●

Set the product to answer in

manual mode. In manual

mode, you must start the fax-

receive process yourself.

●

Leave the product set to

automatic mode and lower the

rings-to-answer for the product

to a number less than the

rings-to-answer for the voice

mail (see

“Setting

rings-to-answer” on page 15

).

The product will answer all

incoming calls.

The product might be out of

paper and the memory is full.

Refill the paper input tray. The

product will print all of the faxes it

has saved in memory and will then

resume answering fax calls.

Faxes are transmitting

or being received very

slowly.

You might be sending or

receiving a very complex fax,

such as one with many

graphics.

Complex faxes take longer to be

sent or received.

The receiving fax machine

might have a slow modem

speed.

The product only sends the fax at

the fastest modem speed the

receiving fax machine can use.

The resolution at which the

fax was sent or is being

received is very high. A

higher resolution typically

results in better quality, but

also requires a longer

transmission time.

If you are receiving the fax, call and

ask the sender to lower the

resolution and resend the fax.

If you are sending, lower the

resolution and resend the fax. See

“Changing the default contrast and

resolution for outgoing faxes” on

page 20

to change the default

setting.

Problem

Cause

Solution

Section	Page
Setting up	7
Introduction	7
Connecting the product to a phone line	7
To connect the product to a phone line	8
Connecting additional devices	10
Dedicated fax line	10
Shared phone line	10
To connect additional devices with RJ11 or British Telecom sockets	12
To connect additional devices with British Telecom sockets	14
Specifying the fax settings	15
To enter text from the control panel	15
To set the time and date	15
To set the fax header	16
Setting the answer mode	16
To set the answer mode	17
Setting rings-to-answer	17
Recommended rings-to-answer table	18
To set the number of rings-to-answer	18
Enabling answer ring patterns	19
To enable answer ring patterns	19
Faxing (basic)	21
Loading originals to fax	21
To load fax documents	21
Sending faxes	21
To send a fax to one recipient	21
Changing the default contrast and resolution for outgoing faxes	22
To change the default contrast	22
To change the default resolution	23
Deleting faxes from memory	23
To delete faxes from memory	23
Sending faxes from the software	23
To send a fax from the software	24
Faxing (advanced)	25
About speed-dial codes, one-touch keys, and group-dial codes	25
To program speed-dial codes and one-touch keys	25
To delete speed-dial codes and one-touch keys	26
To quickly program speed-dial codes or one-touch keys	27
To program a one-touch key for alternate long distance	27
To manage group-dial codes	28
To program group-dial codes	28
To delete group-dial codes	29
To delete an individual from a group-dial code	29
To delete all phone book entries	30
Using dialing characters	30
To insert a pause or wait	31
Inserting a dial prefix	31
To set the dial prefix	31
Enabling an extension phone	32
Using manual dial	32
To use manual dial	32
Printing the fax activity log	32
To print the fax activity log	33
Changing the fax call report print times	33
To set fax call report print times	33
Troubleshooting	35
Is your fax set up correctly?	35
What type of phone line are you using?	35
Are you using a surge protection device?	36
Are you using a phone company voice messaging service?	36
Are you using an answering machine?	36
General fax problems	37
Receiving fax problems	38
Sending fax problems	41
Accessing the electronic user guide	44
To access the electronic user guide from the product software	44

HP 3300mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 40

Incoming fax calls are, not being answered by, the product continued., Faxes are transmitting

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