HP 3300mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 38

36

Chapter 4 Troubleshooting

ENGB

Receiving fax problems

Use the table in this section to solve problems that might occur when

receiving faxes.

Problem

Cause

Solution

Unable to start

receiving faxes from an

extension phone.

The extension phone setting

might be disabled.

See

“Enabling an extension phone”

on page 30

for instructions about

changing this setting.

The telephone cord might not

be securely connected.

Check that the telephone cord is

securely connected between the

phone and the product (or other

device connected to the product).

Press 1-2-3 in sequence, wait for

three seconds, and then hang up.

Voice calls are not being

received by the phone

or answering machine

connected to the line.

The phone cord might not be

connected properly.

See

“Connecting the product to a

phone line” on page 5

to check the

installation. The product must be

the first device connected to the

phone line.

The answer mode or

rings-to-answer settings

might not be set properly.

See

“Setting the answer mode” on

page 14

or

“Setting

rings-to-answer” on page 15

to

determine which settings you need.

The rings-to-answer must be set

higher than for the answering

machine.

The answering machine or

phone might not be

functioning.

Connect the phone or answering

machine directly to the phone line

and determine whether it works by

itself.

Incoming fax calls are

not being answered by

the product.

The answer mode might be

set to manual.

If the answer mode is set to

manual, the product never answers

calls. You have to answer the

phone and start receiving the fax

yourself. See

“Setting the answer

mode” on page 14

for more

information.

Section	Page
Setting up	7
Introduction	7
Connecting the product to a phone line	7
To connect the product to a phone line	8
Connecting additional devices	10
Dedicated fax line	10
Shared phone line	10
To connect additional devices with RJ11 or British Telecom sockets	12
To connect additional devices with British Telecom sockets	14
Specifying the fax settings	15
To enter text from the control panel	15
To set the time and date	15
To set the fax header	16
Setting the answer mode	16
To set the answer mode	17
Setting rings-to-answer	17
Recommended rings-to-answer table	18
To set the number of rings-to-answer	18
Enabling answer ring patterns	19
To enable answer ring patterns	19
Faxing (basic)	21
Loading originals to fax	21
To load fax documents	21
Sending faxes	21
To send a fax to one recipient	21
Changing the default contrast and resolution for outgoing faxes	22
To change the default contrast	22
To change the default resolution	23
Deleting faxes from memory	23
To delete faxes from memory	23
Sending faxes from the software	23
To send a fax from the software	24
Faxing (advanced)	25
About speed-dial codes, one-touch keys, and group-dial codes	25
To program speed-dial codes and one-touch keys	25
To delete speed-dial codes and one-touch keys	26
To quickly program speed-dial codes or one-touch keys	27
To program a one-touch key for alternate long distance	27
To manage group-dial codes	28
To program group-dial codes	28
To delete group-dial codes	29
To delete an individual from a group-dial code	29
To delete all phone book entries	30
Using dialing characters	30
To insert a pause or wait	31
Inserting a dial prefix	31
To set the dial prefix	31
Enabling an extension phone	32
Using manual dial	32
To use manual dial	32
Printing the fax activity log	32
To print the fax activity log	33
Changing the fax call report print times	33
To set fax call report print times	33
Troubleshooting	35
Is your fax set up correctly?	35
What type of phone line are you using?	35
Are you using a surge protection device?	36
Are you using a phone company voice messaging service?	36
Are you using an answering machine?	36
General fax problems	37
Receiving fax problems	38
Sending fax problems	41
Accessing the electronic user guide	44
To access the electronic user guide from the product software	44

HP 3300mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 38

Receiving fax problems

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