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HP 3300mfp HP LaserJet 3330mfp - (English) Fax Guide - Page 42

Faxes quit during, sending., fax/send, The product is receiving, faxes but is not sending, them

UPC - 088698450581

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Problem Cause Solution Faxes quit during sending. The fax machine to which you Try sending to another fax are sending might be machine. malfunctioning. Your phone line might not be working. Do one of the following: q Turn up the volume on the product and press fax/send on the control panel. If you hear a dial tone, the phone line is working. q Disconnect the product from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working. The product is receiving If your product is on a PBX faxes but is not sending system, the PBX system them. might be generating a dial tone the product cannot detect. Disable the detect dial tone setting. See the dial tone setting topic in the electronic user guide. There might be a poor phone Try again later. connection. The fax machine to which you Try sending to another fax are sending might be machine. malfunctioning. Your phone line might not be working. Do one of the following: q Turn up the volume on the product and press fax/send on the control panel. If you hear a dial tone, the phone line is working. q Disconnect the product from the phone jack and connect a phone. Try to make a phone call to make sure the phone line is working. 40 Chapter 4 Troubleshooting ENGB

Section	Page
Setting up	7
Introduction	7
Connecting the product to a phone line	7
To connect the product to a phone line	8
Connecting additional devices	10
Dedicated fax line	10
Shared phone line	10
To connect additional devices with RJ11 or British Telecom sockets	12
To connect additional devices with British Telecom sockets	14
Specifying the fax settings	15
To enter text from the control panel	15
To set the time and date	15
To set the fax header	16
Setting the answer mode	16
To set the answer mode	17
Setting rings-to-answer	17
Recommended rings-to-answer table	18
To set the number of rings-to-answer	18
Enabling answer ring patterns	19
To enable answer ring patterns	19
Faxing (basic)	21
Loading originals to fax	21
To load fax documents	21
Sending faxes	21
To send a fax to one recipient	21
Changing the default contrast and resolution for outgoing faxes	22
To change the default contrast	22
To change the default resolution	23
Deleting faxes from memory	23
To delete faxes from memory	23
Sending faxes from the software	23
To send a fax from the software	24
Faxing (advanced)	25
About speed-dial codes, one-touch keys, and group-dial codes	25
To program speed-dial codes and one-touch keys	25
To delete speed-dial codes and one-touch keys	26
To quickly program speed-dial codes or one-touch keys	27
To program a one-touch key for alternate long distance	27
To manage group-dial codes	28
To program group-dial codes	28
To delete group-dial codes	29
To delete an individual from a group-dial code	29
To delete all phone book entries	30
Using dialing characters	30
To insert a pause or wait	31
Inserting a dial prefix	31
To set the dial prefix	31
Enabling an extension phone	32
Using manual dial	32
To use manual dial	32
Printing the fax activity log	32
To print the fax activity log	33
Changing the fax call report print times	33
To set fax call report print times	33
Troubleshooting	35
Is your fax set up correctly?	35
What type of phone line are you using?	35
Are you using a surge protection device?	36
Are you using a phone company voice messaging service?	36
Are you using an answering machine?	36
General fax problems	37
Receiving fax problems	38
Sending fax problems	41
Accessing the electronic user guide	44
To access the electronic user guide from the product software	44