HP 5850 HP Protect Tools Guide - Page 63

Short description Details Solution unchecked in User Initialization Wizard or if secure e-mail configuration is disabled in user policies. mail client (Outlook, Outlook Express, or Netscape) settings directly in e-mail client. Usage of secure e-mail is set and controlled by 3rd party applications. The HP wizard allows linkage to the three reference applications for immediate customization. Running Large Scale Deployment a second time on the same PC or on a previously initialized PC overwrites Emergency Recovery and Emergency Token files. The new files are useless for recovery. Running Large Scale Deployment on any previously initialized HP ProtectTools Embedded Security system will render existing Recovery Archives and Recovery Tokens useless by overwriting those xml files. HP is working to resolve the xml-file-overwrite issue and will provide a solution in a future SoftPaq. Automated logon scripts not functioning during user restore in Embedded Security. The error occurs after user ● Initializes owner and user in Embedded Security (using the default locations-My Documents). Click the Browse button on the screen to select the location, and the restore process proceeds. ● Resets the chip to factory settings in the BIOS. ● Reboots the computer. ● Begins to restore Embedded Security. During the restore process, Credential Manager asks user if the system can automate the logon to Infineon TPM User Authentication. If user selects Yes, then the location of SPEmRecToken automatically appears in the text box. Even though this location is correct, the following error message is displayed: No Emergency Recovery Token is provided. Select the token location the Emergency Recovery Token should be retrieved from. Multiple User PSDs do not function in a fast-userswitching environment. This error occurs when multiple users have been created and given a PSD with the same drive letter. If an attempt is made to fast-user-switch between users when the PSD is loaded, the second user's PSD will be unavailable. The second user's PSD will only be available if it is reconfigured to use another drive letter or if the first user is logged off. PSD is disabled and cannot be deleted after formatting the hard drive on which the PSD was generated The PSD is disabled and cannot be deleted after formatting the secondary hard drive on which the PSD was generated. The PSD icon is still visible, but the error message drive is not accessible appears when the user attempts to access the PSD. User is not able to delete the PSD and a message appears that states: your PSD is still in use, please ensure that your PSD contains no open files and is not accessed by another process. User must reboot the system in order to delete the PSD and it is not loaded after reboot. As designed: If a customer force-deletes or disconnects from the storage location of the PSD data, the Embedded Security PSD drive emulation continues to function and will produce errors based on lack of communication with the missing data. Resolution: After the next reboot, the emulations fail to load and user can delete the old PSD emulation and create a new PSD. Embedded Security for HP ProtectTools 57