HP 6100 HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 4

Upgrading browsers and JREs 33 HP Insight Remote Support software 33 Upgrading HP Replication Solutions Manager (optional 34 Monitoring storage system stability 34 Preparing an HP Continuous Access EVA environment for upgrading 35 Upgrading disk drive firmware in an HP Continuous Access EVA environment 36 Saving storage system configuration information 37 Task checklist...38 3 Upgrading the Enterprise Virtual Array 40 Solving upgrade problems...40 Step 1. Checking the health of the Enterprise Virtual Array 40 Step 2. Disabling Remote Support Software 43 Step 3. Clearing storage system passwords 43 Clearing the password on the Operator Control Panel (OCP 43 Disabling password access in HP Command View EVA 44 Step 4. Halting all host access to the storage system for an offline upgrade (optional 44 Step 5. Upgrading controller software to XCS 6.240 44 Upgrading controller software 44 Step 6. Upgrading disk drive firmware 47 Upgrading the firmware on all disks 48 Upgrading firmware on an individual disk 51 Step 7. Entering storage system passwords 51 Entering the password on the OCP 52 Enabling password access in HP Command View EVA 52 Step 8. Resuming storage system operation 53 Task checklist...53 4 Troubleshooting 55 Solving HP Command View EVA problems 55 General HP Command View EVA troubleshooting tips 55 Troubleshooting HP Command View EVA with a management server 55 Troubleshooting specific HP Command View EVA errors 55 View is not set or view list is null 55 Symptom...55 HTTP status 404, not found or status 503, no service 56 Symptom...56 Unknown storage system 56 Symptom...56 No storage systems found 57 Symptom...57 Solving security credentials configuration problems 58 Access control...58 Solving problems selecting a storage system 58 Solving problems disabling DR group failsafe mode 59 Solving problems downloading the system software file 59 Invalid firmware image file (Status code 21006 59 Bad image header (Status code 65 60 Solving problems if the storage system does not come back online 60 Solving problems with multiple resynchronizations 60 5 Support and other resources 62 Contacting HP...62 Subscription service...62 Documentation feedback...62 Related information...62 4 Contents