HP 6100 HP 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software G - Page 55

Troubleshooting, Solving HP Command View EVA problems

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4 Troubleshooting Solving HP Command View EVA problems There are a number of issues that may impact the operation of HP Command View EVA and its ability to communicate with the storage system. General HP Command View EVA troubleshooting tips Use the following checklist to determine if there are problems with HP Command View EVA: • Has an HBA failed? • Has an EVA controller failed? • Have you set or reset the password? Troubleshooting HP Command View EVA with a management server Use the following steps to isolate problems that may occur when using HP Command View EVA with a management server: 1. Check the HP Enterprise Virtual Array compatibility reference to ensure that the version of HP Command View EVA you are using is compatible with the XCS version. For complete details on EVA software compatibility, see the "HP Command View EVA interoperability support" table in the HP Enterprise Virtual Array Compatibility Reference. See "Reference documentation" (page 7) for the link to this document. 2. Ensure that the server and EVA is logged into the fabric. 3. Select one of the following utilities to check the SAN Fibre Channel switch: • HBAnywhere (Emulex) • SanSurfer (QLogic) 4. Clear the browser cache as follows. a. On the General tab under Temporary Internet files, click Settings. b. Click Every visit to the page under Check for newer versions of stored pages. c. On the General tab, under Temporary Internet files: i. Click Delete Cookies. ii. Click Delete Files. d. On the General Tab, under History, click Clear History. 5. Ensure that HP Command View EVA is installed on the C:\ drive. 6. Ensure that the folder C:\Program Files\Compaq\SANworks\Element Manager for StorageWorks HSV\ exists. Troubleshooting specific HP Command View EVA errors View is not set or view list is null Symptom The HP Command View EVA content pane shows an Operation Failed message with Details: View Is Not Set or View List Is Null. Cause HP Command View EVA cannot build the view of the storage system. Solving HP Command View EVA problems 55

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4 Troubleshooting
Solving HP Command View EVA problems
There are a number of issues that may impact the operation of HP Command View EVA and its
ability to communicate with the storage system.
General HP Command View EVA troubleshooting tips
Use the following checklist to determine if there are problems with HP Command View EVA:
•
Has an HBA failed?
•
Has an EVA controller failed?
•
Have you set or reset the password?
Troubleshooting HP Command View EVA with a management server
Use the following steps to isolate problems that may occur when using HP Command View EVA
with a management server:
1.
Check the HP Enterprise Virtual Array compatibility reference to ensure that the version of HP
Command View EVA you are using is compatible with the XCS version. For complete details
on EVA software compatibility, see the "HP Command View EVA interoperability support"
table in the
HP Enterprise Virtual Array Compatibility Reference
. See
“Reference documentation”
(page 7)
for the link to this document.
2.
Ensure that the server and EVA is logged into the fabric.
3.
Select one of the following utilities to check the SAN Fibre Channel switch:
•
HBAnywhere (Emulex)
•
SanSurfer (QLogic)
4.
Clear the browser cache as follows.
a.
On the General tab under Temporary Internet files, click
Settings
.
b.
Click Every visit to the page under Check for newer versions of stored pages.
c.
On the General tab, under Temporary Internet files:
i.
Click
Delete Cookies
.
ii.
Click
Delete Files
.
d.
On the General Tab, under History, click
Clear History
.
5.
Ensure that HP Command View EVA is installed on the C:\ drive.
6.
Ensure that the folder
C:\Program Files\Compaq\SANworks\Element Manager for
StorageWorks HSV\<HSV model number>
exists.
Troubleshooting specific HP Command View EVA errors
View is not set or view list is null
Symptom
The HP Command View EVA content pane shows an
Operation Failed
message with
Details:
View Is Not SetorView List Is Null
.
Cause
HP Command View EVA cannot build the view of the storage system.
Solving HP Command View EVA problems
55