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HP 6520 HP Deskjet 6500 Printer series - (Windows) User's Guide - Page 146

Troubleshooting - deskjet troubleshooting

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HP Deskjet 6500 series printers 9 Troubleshooting • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Banners are not printing correctly • Borderless printing problems • Error messages • Printer lights are on or flashing • Document prints slowly • If you continue to have problems 9.1 Printer is not printing Verify the following • The printer is connected to the power source. • The cable connections are secure. • The printer is turned on. • The print cartridges are correctly installed. • The paper or other media is correctly loaded in the In tray. • The printer cover is closed. • The rear access door or optional duplexer is attached. Check the printer lights The printer lights indicate the printer status and alert you to potential problems. For more information, see printer lights are on or flashing. Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. There are two methods for solving the conflict: • Attach the printer USB cable directly to your computer. 146

Section	Page
1 HP Deskjet 6500 series printers	1
2 Special features	2
3 Getting started (HP Deskjet 6540-50 series)	4
3.1 Printer features (HP Deskjet 6540-50 series)	4
3.2 Buttons and lights (HP Deskjet 6540-50 series)	6
Power button and light	7
Print Cancel button	7
Resume button and light	7
3.3 Print Cartridge Status lights (HP Deskjet 6540-50 series)	8
3.4 Print Quality Selector button (HP Deskjet 6540-50 series)	9
Enabling the Print Quality Selector button	9
Using the Print Quality Selector button	10
Lights	10
3.5 Paper trays (HP Deskjet 6540-50 series)	11
In tray	11
Out tray	12
3.6 Envelope slot (HP Deskjet 6540-50 series)	13
3.7 Print cartridges	14
Using print cartridges	14
Everyday printing	14
Quality color photos	15
Quality black and white photos	15
Replacing print cartridges	15
3.8 Ink-backup mode	15
Ink-backup mode output	16
Exiting ink-backup mode	16
3.9 Automatic Paper-Type Sensor	16
4 Getting started (HP Deskjet 6520 series)	17
4.1 Printer features (HP Deskjet 6520 series)	17
4.2 Buttons and lights (HP Deskjet 6520 series)	19
Print Cancel button	20
Print Cartridge Status light	20
Resume button and light	20
Power button and light	20
4.3 Paper trays (HP Deskjet 6520 series)	20
Unfolding the paper trays	20
In tray	21
Out tray	22
Folding the paper trays	23
5 Connecting to the printer	25
5.1 USB	25
5.2 Front USB port (HP Deskjet 6540-50 series)	25
5.2.1 Front USB port - printer software not installed	26
Installing the printer software	26
5.2.2 Front USB port - printer software already installed	26
Configuring the laptop	27
5.2.3 Using the front USB port	27
5.3 Networking	27
5.3.1 Sharing the printer	28
5.3.2 HP Jetdirect 175x	28
5.3.3 HP Jetdirect 310x	28
5.3.4 HP Jetdirect 380x	28
6 Printing (HP Deskjet 6540-50 series)	30
6.1 Printing photos (HP Deskjet 6540-50 series)	30
6.1.1 Enhancing your photos	31
6.1.2 PhotoREt	31
6.1.3 HP digital photography options	31
Opening the HP digital photography options dialog box	32
Using the HP digital photography options dialog box	32
6.1.4 Maximum dpi	33
6.1.5 Exif Print	33
6.1.6 Printing borderless photos	34
Guidelines	34
Printing	34
6.1.7 Photo print cartridge	35
Installing the photo print cartridge	36
Using the photo print cartridge	36
Storing the photo print cartridge	36
6.1.8 Using advanced color settings	37
6.1.9 Color management	38
6.1.10 Black-and-white photos	39
6.1.11 Printing black-and white-photos	39
Printing a black-and-white photo	39
Printing a color photo in black and white	39
6.1.12 Storing and handling photo paper	39
Storage	40
Handling	40
6.1.13 Saving money when printing photos	40
HP Everyday Photo Paper	40
6.1.14 Small borderless photos (HP Deskjet 6540-50 series)	40
Guidelines	40
Preparing to print	41
Printing	41
6.1.15 Large borderless photos (HP Deskjet 6540-50 series)	42
Guidelines	42
Preparing to print	42
Printing	43
6.1.16 Panoramic borderless photos (HP Deskjet 6540-50 series)	43
Guidelines	43
Preparing to print	44
Printing	44
6.1.17 Small photos with a white border (HP Deskjet 6540-50 series)	45
Guidelines	45
Preparing to print	45
Printing	46
6.1.18 Large photos with a white border (HP Deskjet 6540-50 series)	46
Guidelines	46
Preparing to print	47
Printing	47
6.1.19 Panoramic photos with a white border (HP Deskjet 6540-50 series)	48
Guidelines	48
Preparing to print	48
Printing	49
6.2 Printing other documents (HP Deskjet 6540-50 series)	49
6.2.1 E-mail (HP Deskjet 6540-50 series)	50
Guidelines	50
Preparing to print	50
Printing	51
6.2.2 Letters (HP Deskjet 6540-50 series)	51
Guidelines	51
Preparing to print	51
Printing	52
6.2.3 Documents (HP Deskjet 6540-50 series)	52
Guidelines	52
Preparing to print	53
Printing	53
6.2.4 Envelopes (HP Deskjet 6540-50 series)	53
Guidelines	53
Preparing to print	54
Printing	54
6.2.5 Postcards (HP Deskjet 6540-50 series)	55
Guidelines	55
Preparing to print	55
Printing	55
6.2.6 Brochures (HP Deskjet 6540-50 series)	56
Guidelines	56
Preparing to print	56
Printing	56
6.2.7 Greeting cards (HP Deskjet 6540-50 series)	57
Guidelines	57
Preparing to print	57
Printing	57
6.2.8 Transparencies (HP Deskjet 6540-50 series)	58
Guidelines	58
Preparing to print	58
Printing	58
6.2.9 Labels (HP Deskjet 6540-50 series)	59
Guidelines	59
Preparing to print	59
Printing	60
6.2.10 Index cards and other small media (HP Deskjet 6540-50 series)	60
Guidelines	60
Preparing to print	60
Printing	61
6.2.11 Booklets (HP Deskjet 6540-50 series)	61
Guidelines	62
Preparing to print	62
Printing	62
6.2.12 Posters (HP Deskjet 6540-50 series)	63
Guidelines	63
Preparing to print	63
Printing	64
6.2.13 Banners (HP Deskjet 6540-50 series)	64
Guidelines	64
Preparing to print	65
Printing	65
6.2.14 Iron-on transfers (HP Deskjet 6540-50 series)	66
Guidelines	66
Preparing to print	66
Printing	66
6.3 Printing tips (HP Deskjet 6540-50 series)	67
6.3.1 Printing shortcuts	68
6.3.2 Fast/economical printing	68
6.3.3 Print task quick sets	69
Using a print task quick set	69
Creating a print task quick set	70
Deleting a print task quick set	71
6.3.4 Manual two-sided printing (HP Deskjet 6540-50 series)	71
Binding type	71
Book binding	71
Tablet binding	73
6.3.5 Automatic two-sided printing	74
Binding type	75
Book binding	75
Tablet binding	76
6.3.6 Using the Print Quality Selector (HP Deskjet 6540-50 series)	77
Enabling the Print Quality Selector button	77
Using the Print Quality Selector button	78
Lights	78
6.3.7 Using the 250-Sheet Plain Paper Tray Accessory	79
6.3.8 Printing in grayscale	79
6.3.9 Printing multiple pages on a single sheet of paper	80
6.3.10 Setting the printer default settings	80
Print Quality Selector (HP Deskjet 6540-50 series)	81
6.3.11 Setting the page order	81
6.3.12 Printing collated copies	82
6.3.13 Print preview	83
6.3.14 Selecting a paper type	84
Using the Automatic Paper-Type Sensor	84
Selecting a specific paper type	85
6.3.15 Selecting a print quality (HP Deskjet 6540-50 series)	85
6.3.16 Resizing a document	86
Printing on different paper size	86
Shrinking or enlarging text and graphics	87
6.3.17 Watermarks	88
Applying an existing watermark to a document	88
Creating or changing a watermark	89
6.3.18 Printing a borderless brochure	90
Guidelines	90
Printing	90
6.3.19 Printing a different first page (HP Deskjet 6540-50 series)	91
Load paper	91
Printing	91
6.3.20 Setting a custom paper size	93
Defining a custom paper size	93
6.3.21 Selecting a paper source (HP Deskjet 6540-50 series)	94
6.4 Printer software	95
6.4.1 Printer Properties dialog box	95
Printer Preferences dialog box	95
Opening the Printer Properties dialog box	95
What's This? help	96
6.4.2 Using What's This? help	96
6.4.3 Device Status window	96
7 Printing (HP Deskjet 6520 series)	98
7.1 Printing photos (HP Deskjet 6520 series)	98
7.1.1 Gray photo print cartridge	99
Installing the gray photo print cartridge	99
Using the gray photo print cartridge	99
Storing the gray photo print cartridge	99
7.1.2 Printing black-and white-photos	99
Printing a black-and-white photo	100
Printing a color photo in black-and-white	100
7.1.3 Small borderless photos (HP Deskjet 6520 series)	100
Guidelines	100
Preparing to print	100
Printing	101
7.1.4 Large borderless photos (HP Deskjet 6520 series)	101
Guidelines	101
Preparing to print	102
Printing	102
7.1.5 Panoramic borderless photos (HP Deskjet 6520 series)	103
Guidelines	103
Preparing to print	103
Printing	104
7.1.6 Small photos with a white border (HP Deskjet 6520 series)	105
Guidelines	105
Preparing to print	105
Printing	106
7.1.7 Large photos with a white border (HP Deskjet 6520 series)	106
Guidelines	106
Preparing to print	106
Printing	107
7.1.8 Panoramic photos with a white border (HP Deskjet 6520 series)	108
Guidelines	108
Preparing to print	108
Printing	109
7.2 Printing other documents (HP Deskjet 6520 series)	109
7.2.1 E-mail (HP Deskjet 6520 series)	110
Guidelines	110
Preparing to print	110
Printing	111
7.2.2 Letters (HP Deskjet 6520 series)	111
Guidelines	111
Preparing to print	111
Printing	112
7.2.3 Documents (HP Deskjet 6520 series)	112
Guidelines	112
Preparing to print	113
Printing	113
7.2.4 Envelopes (HP Deskjet 6520 series)	114
Guidelines	114
Preparing to print	114
Printing	114
7.2.5 Postcards (HP Deskjet 6520 series)	115
Guidelines	115
Preparing to print	115
Printing	115
7.2.6 Brochures (HP Deskjet 6520 series)	116
Guidelines	116
Preparing to print	116
Printing	116
7.2.7 Greeting cards (HP Deskjet 6520 series)	117
Guidelines	117
Preparing to print	117
Printing	118
7.2.8 Transparencies (HP Deskjet 6520 series)	118
Guidelines	118
Preparing to print	118
Printing	119
7.2.9 Labels (HP Deskjet 6520 series)	119
Guidelines	119
Preparing to print	119
Printing	120
7.2.10 Index cards and other small media (HP Deskjet 6520 series)	120
Guidelines	120
Preparing to print	120
Printing	121
7.2.11 Booklets (HP Deskjet 6520 series)	121
Guidelines	122
Preparing to print	122
Printing	122
7.2.12 Posters (HP Deskjet 6520 series)	123
Guidelines	123
Preparing to print	123
Printing	124
7.2.13 Banners (HP Deskjet 6520 series)	124
Guidelines	124
Preparing to print	125
Printing	125
7.2.14 Iron-on transfers (HP Deskjet 6520 series)	126
Guidelines	126
Preparing to print	126
Printing	126
7.3 Printing tips (HP Deskjet 6520 series)	127
7.3.1 Manual two-sided printing (HP Deskjet 6520 series)	128
Binding type	128
Book binding	128
Tablet binding	130
7.3.2 Selecting a print quality (HP Deskjet 6520 series)	131
7.3.3 Printing a different first page (HP Deskjet 6520 series)	132
Load paper	132
Printing	132
7.3.4 Selecting a paper source (HP Deskjet 6520 series)	133
8 Maintenance	135
8.1 Auto-off	135
8.2 Installing print cartridges	135
Print cartridges	135
Print cartridge combinations	135
Selection numbers	136
Ink back-up mode	136
Installation instructions	136
8.3 Aligning print cartridges	139
8.4 Calibrating color	139
8.5 Automatically cleaning print cartridges	140
8.6 Manually cleaning the print cartridges	140
Gathering cleaning supplies	140
Preparing to clean	141
Cleaning instructions	141
8.7 Printing a test page	142
8.8 View estimated ink levels	142
8.9 Removing ink from skin and clothing	142
8.10 Maintaining print cartridges	142
Storing print cartridges	143
Inserting the print cartridge into the print cartridge protector	143
Removing the print cartridge from the print cartridge protector	143
8.11 Maintaining the printer body	144
8.12 Printer toolbox	144
8.13 Buttons and lights	144
9 Troubleshooting	146
9.1 Printer is not printing	146
Verify the following	146
Check the printer lights	146
Check the printer cable connection	146
Printing to the wrong USB port (HP Deskjet 6540-50 series)	147
If the printer still does not print	147
9.2 Paper jam	147
Accessories?	148
9.3 Paper problems	148
Printer prints on multiple sheets at once	148
Paper weight	148
Paper is loaded improperly	148
Printer will not feed paper	149
Printer ejects the paper	149
Other paper problems	149
9.4 Print quality is poor	149
Streaks and missing lines	149
Print is faded	149
Blank pages print	150
Too much or too little ink appears on the page	150
Adjust the ink volume and dry time	150
Select a specific paper type	151
9.5 Document is misprinted	151
Text and images are misaligned	151
Document is printed off-center or at an angle	151
Parts of the document are missing or printed in the wrong place	151
Envelope is printed at an angle	151
Document does not reflect the new print settings	152
9.6 Photos are not printing correctly	152
Check the paper tray	152
Check the printer properties	152
Colors are tinted or incorrect	152
Part of the photo is faded	153
Fading occurs on the edges of a photo	153
Fading occurs near the edges of a photo	153
9.7 Banners are not printing correctly	154
Check the paper tray	154
Check the printer properties	154
Check the software	154
9.8 Borderless printing problems	154
Part of the photo is faded	155
Fading occurs on the edges of a photo	155
Fading occurs near the edges of a photo	155
Streaks appear in a light portion of a photo	156
Image is printed at an angle	156
Printout has an unwanted border	157
For most photo paper types	157
For photo paper with a tear-off tab	157
Ink smears	158
9.9 Error messages	159
Out of paper message	159
If the In tray or optional lower tray contains paper	159
If the In tray or optional lower tray is empty	159
The error message 'there was an error writing to USB port' appears	159
The error message 'there was an error writing to LPT1' appears	159
The error message 'two-way communication cannot be established' or 'printer not responding' appears	159
Printing to the wrong USB port (HP Deskjet 6540-50 series)	159
9.10 Printer lights are on or flashing	160
Overview	160
What the lights indicate	160
Power light is flashing	160
Resume light is flashing	160
The printer might be out of paper	160
There might be a paper jam	160
Print cartridge status light is on or flashing	161
HP Deskjet 6520 series only	161
If the light is on and not flashing	161
If the light is on and flashing	161
Print quality icon lights are on or flashing (HP Deskjet 6540-50 series)	161
All lights are flashing	161
Power-cord light	162
9.11 Document prints slowly	162
Multiple software applications are open	162
Complex documents, graphics, or photographs are printing	162
Best or maximum dpi print mode is selected	162
Printer driver is outdated	163
Computer does not meet system requirements	163
Printer is in ink-backup mode	163
9.12 If you continue to have problems	163
10 Optional accessories	164
10.1 Automatic Two-Sided Printing Accessory (duplexer)	164
10.1.1 Installing the duplexer	165
10.1.2 Enabling the duplexer	166
10.1.3 Printing a booklet automatically	166
Guidelines	167
Printing	167
10.1.4 Automatic two-sided printing problems	168
Paper jam occurs inside the Automatic Two-Sided Printing Accessory	168
Paper jam	168
Option for two-sided printing cannot be selected	169
Only one side of the page prints when the two-sided printing option is enabled	169
Binding margin is in the wrong place	170
Paper size changes when the two-sided printing option is selected	170
Colors look faded	170
10.1.5 Automatic Two-Sided Printing Accessory specifications	170
Dimensions when attached to printer	170
Skew (second side of printed page)	170
Media weight	170
Media sizes	171
10.1.6 Manual two-sided printing	171
10.1.7 Manual booklet printing	171
10.2 250-Sheet Plain Paper Tray Accessory	172
10.2.1 Installing the 250-Sheet Plain Paper Tray Accessory	172
10.2.2 Loading the 250-Sheet Plain Paper Tray Accessory	173
Two parts	173
Setting the paper size	174
Loading paper	176
10.2.3 Printing a different first page with the 250-Sheet Plain Paper Tray Accessory	177
Guidelines	177
Load paper	177
Printing	177
10.2.4 250-Sheet Plain Paper Tray Accessory specifications	178
Dimensions	178
Weight	178
Media weight	179
Media sizes	179
10.3 Auto Two-Sided Print Accessory with Small Paper Tray	179
10.3.1 Installing the Auto Two-Sided Print Accessory with Small Paper Tray	180
10.3.2 Printing postcards	180
Guidelines	180
Preparing to print	181
Printing	181
10.3.3 Small photos	182
Guidelines	182
Preparing to print	182
Printing	183
10.3.4 Envelopes	184
Guidelines	184
Preparing to print	184
Printing	185
10.3.5 Problems with the Auto Two-Sided Print Accessory with Small Paper Tray	185
Paper jam	185
Option for two-sided printing cannot be selected	187
Paper size changes when the two-sided printing option is selected	187
Binding margin is in the wrong place	187
Only one side of the page prints when the two-sided printing option is enabled	188
Colors look faded	188
10.3.6 Auto Two-Sided Print Accessory with Small Paper Tray specifications	188
Dimensions when attached to printer	188
Duplexing specifications	188
Small paper tray specifications	188
11 Supplies	190
11.1 Paper	190
HP Bright White Inkjet Paper	190
HP Premium Paper	190
HP Brochure & Flyer Paper, Matte	190
HP Brochure & Flyer Paper, Gloss	190
HP Tri-Fold Brochure Paper, Gloss	190
HP Tri-Fold Brochure Paper, Matte	191
HP Premium Inkjet Transparency Film	191
HP Premium Plus Photo Paper, Glossy	191
HP Premium Plus Photo Paper (with tear-off tab)	191
HP Premium Plus Photo Paper, Matte	192
HP Photo Paper, Glossy (with tear-off tab)	192
HP Photo Paper, Glossy	192
HP Premium Photo Paper, Glossy	192
HP Premium Photo Paper, Glossy (with tear-off tab)	193
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	193
HP Everyday Photo Paper, Semi-gloss	193
HP Advanced Photo Paper, Glossy	193
HP Advanced Photo Paper, Glossy (with tear-off tab)	194