HP AE370A HP StorageWorks Fabric OS 6.x administrator guide (5697-7344, March - Page 303

Storage software such as EMC Control Center, Veritas SPC, etc.

Page 303 highlights

• How large is the fabric? • Is it a secure fabric? • Is the fabric redundant? 6. Run the supportSave command on both CPs if it is a director class product, for example 4/256 SAN Director or DC SAN Backbone Director (short name, DC Director). 7. Document the sequence of events by answering the following questions: • What happened prior to the problem? • Is the problem reproducible? • If so, what are the steps to produce the problem? • What configuration was in place when the problem occurred? 8. Did a failover occur? 9. Was security enabled? 10. Was POST enabled? 11. Are serial port (console) logs available? 12. Which CP blade was active? (only applicable to the SAN Director 2/128, 4/256 SAN Director, and DC Director. 13. Obtain as much of the following informational items as possible prior to contacting HP technical support. • A description of the problem with the switch or the fault with the fabric. • Switch information: • Serial number (located on the chassis) • World Wide Name (obtain using licenseIdShow or wwn commands) • Fabric OS version (obtain using the version command) • The last actions or changes made to the system environment: • settings • supportSave output; you can save this information on a qualified and installed HP USB storage device only on the DC Director platform. • pdShow and supportSave output • Host information: • OS version and patch level • HBA type • HBA firmware version • HBA driver version • Configuration settings • Storage information: • Disk/tape type • Disk/tape firmware level • Controller type • Controller firmware level • Configuration settings • Storage software (such as EMC Control Center, Veritas SPC, etc.) Fabric OS 6.x administrator guide 305

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Fabric OS 6.x administrator guide
305
How large is the fabric?
Is it a secure fabric?
Is the fabric redundant?
6.
Run the
supportSave
command
on
both CPs if it is a director class product, for example 4/256 SAN
Director or DC SAN Backbone Director (short name, DC Director).
7.
Document the sequence of events by answering the following questions:
What happened prior to the problem?
Is the problem reproducible?
If so, what are the steps to produce the problem?
What configuration was in place when the problem occurred?
8.
Did a failover occur?
9.
Was security enabled?
10.
Was POST enabled?
11.
Are serial port (console) logs available?
12.
Which CP blade was active? (only applicable to the SAN Director 2/128, 4/256 SAN Director, and
DC Director.
13.
Obtain as much of the following informational items as possible prior to contacting HP technical
support.
A description of the problem with the switch or the fault with the fabric.
Switch information:
Serial number (located on the chassis)
World Wide Name (obtain using
licenseIdShow
or
wwn
commands)
Fabric OS version (obtain using the
version
command)
The last actions or changes made to the system environment:
settings
supportSave
output; you can save this information on a qualified and installed HP USB storage
device only on the DC Director platform.
pdShow
and
supportSave
output
Host information:
OS version and patch level
HBA type
HBA firmware version
HBA driver version
Configuration settings
Storage information:
Disk/tape type
Disk/tape firmware level
Controller type
Controller firmware level
Configuration settings
Storage software (such as EMC Control Center, Veritas SPC, etc.)