HP Brio 81XX hp brio 81xx, getting support guide - Page 24

3 Getting Telephone Assistance Before You Call Hewlett-Packard Note If your computer has a modem installed, in certain cases the support agency may offer to connect to your computer remotely to diagnose a problem. See Remote Services Support for further details. Customer Support Centers The following table shows the times at which your HP Customer Support Center is available to give advice. Region Availability U.S.A. and Canada Monday - Friday 06:00-22:00 MST Saturday 09:00 - 16:00 MST Europe Standard office hours Asia/Pacific Standard office hours (evening hours available in certain countries) Latin America Standard office hours (evening hours available in certain countries) Registration required? Yes Yes No No Remote Support Services If your computer has communications facilities, then you will be able to take advantage of the Remote Support Service that is preinstalled on your computer. Using this feature, an HP-authorized customer support engineer can quickly diagnose and solve problems on your computer by directly accessing it via the telephone line. HP-authorized customer support engineers will determine if it is necessary to use this software and will advise you on how to help them. They will always ask for your consent before using this software. 14 English