HP Brio 81XX hp brio 81xx, getting support guide - Page 44

6 Regulatory and Warranty Information HP Hardware Warranty Limitation of Liability and Remedies THE REMEDIES PROVIDED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS, WHETHER BASED ON WARRANTY CONTRACT, TORT OR ANY OTHER LEGAL THEORY. The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death, or property damage; provided, that in no event shall HP's liability for property damage exceed the greater of $50,000 or the purchase price of the specific product that caused such damage. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office, the HP customer Support Center, or a participating Authorized HP Personal Computer Dealer Repair Center and arrange for onsite repair of the product. The customer must be prepared to supply proof of the purchase date. This warranty is extended worldwide to products purchased from HP or an Authorized HP Personal Computer Dealer which are reshipped by the original purchaser either for use by the original purchaser or provided as an incidental part of systems integrated by the original purchaser. Service is provided in the same manner as if the product was purchased in the country of use and can only be provided in countries where the product is designed to operate. If the product is not normally sold by HP in the country of use, it must be returned to the country of purchase for service. The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor unit-such as video adapters, mass storage devices, and interface controllers-are covered by this warranty. Customer-replaceable components-such as the keyboard or mouse-may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. HP products external to the system processor unit-such as external storage subsystems, displays, printers, and other peripherals-are covered by the applicable warranties for those products; HP software is covered by the HP Software Warranty. On-site visits caused by non-Hewlett-Packard products-whether internal or external to the system processor unit-are subject to standard per-incident travel and labor charges. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas-areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel-service is provided on a negotiated basis at extra charge. Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor. Service contracts which provide after-hours or weekend coverage, faster response time, or service in an Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional charge. 34